Compassionate Healthcare—Care that Both Clinicians and Patients Desire and Deserve
Baystate Health is a healthcare member of the Schwartz Center, a nonprofit dedicated to advancing compassionate healthcare.
We are authorized to sponsor Schwartz Rounds®, joining hundreds of healthcare organizations in the U.S. and abroad dedicated to strengthening the human connection between caregivers and patients.
Focusing on the Human Side of Health Care
Recent Schwartz Rounds
Balancing Both Sides of the Bed:
Healthcare Professionals as
Family Caregivers
Caring Moments
Portals, Pads, Pagers and
Patients, Oh MY!
Change Your Point of View:
Compassionate Care for Patients
with Diseases of Addiction
Dealing with Stigma, Bias, and
Fear: Compassionate Care for
Incarcerated Patients
Growing Older Isn’t For the
Faint of Heart: Compassionate
Care for Our Elders
Schwartz Rounds® provide an open forum for caregivers to openly and honestly discuss the challenging emotional and psychosocial issues that arise in caring for patients and families.
Participants address thought-provoking topics drawn from actual patient cases, such as: when religious beliefs conflict with medical advice; caring for a colleague; being "fired" by a patient.
The Rounds are interactive and interdisciplinary, allowing providers to benefit from a mutual sharing of experiences, thoughts and feelings with a broad range of caregiving professionals, including physicians, nurses, social workers, psychologists, physical therapists, and chaplains.
Investing in Provider Well-being
We support our providers, faculty, residents, students, and staff by offering Schwartz Rounds® monthly, and providing continuing education credits for attending.
A comprehensive study of the Rounds reported on the Schwartz Center website shows that they:
- Improve communication among caregivers
- Decrease feelings of caregiver isolation and stress
- Increase provider satisfaction and lower staff turnover
Enhancing Patient Care
The Schwartz Rounds® study also showed that they help caregivers improve their ability to connect with their patients emotionally, understand the effects of illness on patients and their families, and meet their patients’ needs.
The benefits of more compassionate care include:
- Higher patient satisfaction
- Shorter lengths of stay
- Fewer readmissions and costly procedures