Vice President, Strategy
Jean Ahn oversees the strategy and strategic direction for Baystate Health, which includes advancement of Baystate 2020 that focuses on the system’s four compass points (of Safety, Quality, Patient Experience and Value) and four population health levers. Her role also involves strategic analytics oversight and partnership development and due diligence. Prior to joining Baystate Health in November 2012, Jean served as System Director of Strategic Planning & Business Development at Yale New Haven Health System, where she was responsible for landmark joint service line planning with the Yale University School of Medicine and for oversight of all Certificates of Need (CONs), including the Smilow Cancer Hospital.
Active in the community, Ms. Ahn is a recent past Board Member of the Girl Scouts of Central & Western Massachusetts, and currently serves on the boards of Partners for a Healthier Community and Martin Luther King Jr. Family Services. She is also a recipient of the ACHE Service Award which recognizes contributions to healthcare management excellence.
Ms. Ahn earned her B.A. with honors from Wellesley College and a M.H.A. with academic distinction from Cornell University. She is a 2015 fellow of the Massachusetts Health Leadership College, as well as a Fellow in the American College of Healthcare Executives (FACHE).
SENIOR VICE PRESIDENT FOR MARKETING, COMMUNICATIONS & EXTERNAL RELATIONS
Jane Albert provides the vision, strategic direction and oversight of the health system brand and reputation in support of engaging, inspiring, and retaining relationships with all stakeholders. She is responsible for Marketing & Digital Strategy, Communications, Government & Public Relations, Community Benefits and Community Relations, and Philanthropy.
Ms. Albert has served Baystate Health since 2002 in numerous leadership capacities with extensive experience in many areas she currently leads on behalf of the health system.
Before joining Baystate, Albert served as vice president of Advancement and Marketing at Western New England University, with responsibility for all philanthropic efforts focused on engaging alumni, businesses, and foundations in support of the university. Albert holds an MBA from Babson College in Wellesley, MA, and a BBA in Accounting from UMass – Amherst.
Active in the community, Ms. Albert has held leadership positions on many boards that include: Spirit of Springfield; National Conference for Community and Justice (NCCJ); Jewish Community Center; Rotary Club; and Chamber of Commerce. She has been recognized as Woman of the Year by the Springfield Women’s Commission and as a Paul Harris Fellow by Rotary Club International.
Ms. Albert holds an MBA from Babson College in Wellesley, MA, and a BBA in Accounting from UMass – Amherst.
Chief Physician Executive and Chief Academic Officer, Baystate Health; President, Baystate Medical Practices; and Regional Executive Dean, University of Massachusetts Medical School-Baystate
Andrew W. Artenstein leads Baystate Medical Practices, a faculty practice plan comprising nearly 600 providers at Baystate Health in western Massachusetts. Additionally, he is responsible for a wide range of contracted clinical service relationships with independent medical groups, including those in anestheia, nephrology, orthopedics, and radiology. In this role he advances the vision of mutually beneficial, aligned relationships in a hybrid medical staff model. Dr. Artenstein oversees the academic educational and research enterprises at BH.
Dr. Artenstein received his B.A. at the University of Rochester, Rochester, NY and his M.D. at Tufts University School of Medicine in Boston. He completed his Internal Medicine residency and fellowship in Infectious Diseases at Walter Reed Army Medical Center and the Walter Reed Army Institute of Research, both in Washington D.C.
Chief Financial Officer & Treasurer
Senior Vice President, Community Hospitals
Dennis W. Chalke is responsible for the financial oversight of Baystate Health’s provider entities including three acute care hospitals and two physician organizations. His responsibilities include budgeting, financial planning and analysis, capital financing, managed care contracting, cost accounting, decision support, and oversight of revenue cycle functions. As Chief Financial Officer of Baystate Health, he is responsible for the annual budget and other critical operating activities. He also is responsible for all supply chain activities including purchasing, warehousing, value analysis and distribution.
He has over eighteen years of healthcare experience having joined Baystate in 1988. Previously Mr. Chalke was with United Technologies Corporation in Hartford, CT, where he worked in the finance organization on mergers, acquisitions and financial planning.
Mr. Chalke holds an MBA from the University of Massachusetts, Amherst and a BA in Economics from Ithaca College, Ithaca , NY.
Senior Vice President & Chief Administrative Officer
Jo-Ann W. Davis, JD, is responsible for providing leadership, strategy and management for Baystate Health’s Legal Services, Human Resources, Risk Management, Audit/Compliance, and Governance areas. She also serves as primary legal advisor to the president & CEO and the Board of Trustees.
Jo-Ann joined Baystate Health in 2003, as director of Employee Relations and worked for 12 years in our Human Resources Division, taking on progressive responsibilities in the areas of HR Consulting, Employee and Labor Relations, HR Compliance, and Labor and Employment Law. In 2015 she became SVP and Chief General Counsel for BH. Prior to that, she worked for 15 years as a practicing attorney with a focus on Human Resources, Employment and Labor matters. She is a graduate of Wheaton College, with a master’s degree in education from Harvard University and a law degree from Western New England University.
PRESIDENT & CEO
Mark A. Keroack provides strategic, financial, and operational oversight for all services at Baystate Health and its subsidiary health plan, Health New England. The clinical delivery system includes Baystate Medical Center, the tertiary care academic medical center for western Mass, three community hospitals in Greenfield, Palmer, and Ware, Baystate Medical Practices, with its 600 providers in 75 practices across the region, Baystate’s research and educational programs, the Baystate VNA and Hospice, and several other subsidiaries and joint ventures. Prior to his current role, Dr. Keroack served as system chief operating officer from April of 2013 through June of 2014 and as chief physician executive and president, Baystate Medical Practices from June 2011 through April 2013.
CHAIR, BOARD OF DIRECTORS, HEALTH NEW ENGLAND
Dr. Keroack came to Baystate Health from University HealthSystem Consortium (UHC) in Oak Brook, Illinois where he served as senior vice president and chief medical officer. At UHC, a national alliance of 112 academic medical centers, he oversaw programs for clinical and operational performance improvement, faculty group practice management and patient safety. He is the co-creator of the Faculty Practice Solutions Center database and the UHC Patient Safety Net adverse event reporting system. He also led UHC’s research to define the leadership and management practices associated with top organizational performance in quality care.
Prior to his national work, Dr. Keroack served on the faculty of the University of Massachusetts for 12 years. During that time, he focused on HIV and AIDS care and won five annual teaching awards. Beginning in 1995, Dr. Keroack took on a more administrative role, serving as the first president of the 700-physician UMass Memorial Medical Group and the vice president of Medical Management for UMass Memorial Health Care. He has authored over 50 publications.
Dr. Keroack is a graduate of Amherst College and Harvard Medical School and received his MPH from Boston University. He trained in internal medicine and infectious diseases at Brigham and Women’s Hospital in Boston, Mass. He is married to Dr. Annmarie Errichetti, CEO of St. Peter’s Hospital in Albany, NY. They have two grown daughters now living in Clinton, MA and Burlington, VT.
President and Chief Executive Officer
Health New England
As President and Chief Executive Officer, Maura McCaffrey leads Health New England in its mission to improve the health and lives of the people in its communities. A wholly-owned subsidiary of Baystate Health, Health New England offers a range of health care plans in the commercial, Medicaid and Medicare markets. Ms. McCaffrey is responsible for strategic and operational leadership of the non-profit health plan and its 200,000 members.
Prior to becoming CEO in April 2014, Ms. McCaffrey served as Chief Operating Officer with responsibility for oversight of sales, business development and operations. In this role, she led Health New England in achieving its operating goals and expanding all lines of business.
Ms. McCaffrey joined Health New England in 2002 as a clinical pharmacist, and took on positions of increased responsibility as Director and then Vice President of Pharmacy and Service Operations. In 2006, she was appointed Vice President of Marketing, Business Development and Medicare, responsible for business-development initiatives, such as launching the Medicare and Medicaid product lines. Prior to joining Health New England, Ms. McCaffrey held various roles at the top pharmaceutical manufacturer, Eli Lilly.
Recognized as an excellent communicator and solutions oriented leader, Ms. McCaffrey is active and influential in the industry. She sits on several boards, including the Board of Directors for the Massachusetts Association of Health Plans, the national Health Plan Alliance, Western New England University and the Pioneer Valley United Way. She is a member of the Baystate Health President’s Cabinet, Associated Health Insurance Plans, the Academy of Managed Care Pharmacists, and participates with Link to Libraries. Ms. McCaffrey was recognized in Bay Path University’s Women Business Leaders Hall of Fame in 2015 and was named 2014 Business Woman of the Year by the Western Massachusetts Women’s Magazine. She is also proud to be a 2014 Go Red Leading Lady for the American Heart Association.
Ms. McCaffrey earned her Bachelor of Science in Pharmaceutical Sciences from the University of Rhode Island, where she was a recipient of the Rho Chi National Honor Society Award, and her Master of Business Administration with a major in Healthcare Administration from Anna Maria College. She has participated in Executive Education programs at the Wharton School at the University of Pennsylvania and Babson College in Massachusetts, where she has also served as a mentor in the Babson Executive Women’s Leadership MBA program.
Chief Medical Officer, Baystate Medical Center
Chief Quality Officer, Baystate Health
Assistant Professor, Medicine
Tufts University School of Medicine
Doug Salvador leads the Department of Healthcare Quality at Baystate Health to improve healthcare value. He has a leadership role in bundled payments initiatives, medical management, and the patient safety program. He oversees the infection control department and medical staff services. Using his training in medicine, engineering, and epidemiology, Dr. Salvador is focused on the redesign of healthcare delivery systems, diagnostic error, undergraduate and postgraduate education of quality and safety, and fostering a culture of patient safety.
A graduate of the Johns Hopkins University (Biomedical Engineering) and Johns Hopkins University School of Medicine, Dr. Salvador trained in infectious diseases at the Beth Israel Deaconess Medical Center in Boston. He practiced as a hospital epidemiologist after receiving a Masters in Public Health degree from the Harvard School of Public Health. His post-graduate training includes Patient Safety Officer Training from the Institute for Healthcare Improvement and service on the board of examiners for the Baldridge National Quality Program. He is an IHI faculty member and teaches in the Patient Safety Executive Development Course.
President, Baystate Medical Center
Senior Vice President of Hospital Operations, Baystate Health
Nancy Shendell-Falik is responsible for the coordination and integration of clinical operations across Baystate Health hospitals ensuring operational efficiency and sustainability of the Baystate Health enterprise. She provides leadership for the development of a comprehensive operating strategy within the academic center, Baystate Medical Center, and the community hospitals with a focus on care delivery, growth, financial performance, development of the leadership team, building a rewarding work environment and patient satisfaction. Ms. Shendell-Falik collaborates with senior leaders to align the strategy of the hospital and specialty enterprise to advance population health and ensure appropriate deployment of specialty resources to optimize safety, quality, experience and value. Additionally, Ms. Shendell-Falik partners with physician and administrative leaders to advance Baystate Medical Center as a regional tertiary care center. She champions a culture of safety, service excellence, and team member engagement to deliver safe, high quality outcomes and patient-centered experiences across the Baystate Health system. Baystate Health has 12,500 employees and is national leader in quality improvement and patient safety.
Previously, Ms. Shendell-Falik held the position of Senior Vice President/Chief Operating Officer and Chief Nursing Officer from 2013-2015. In addition to her accountability for effective leadership and management of the delivery of health care services at Baystate Medical Center, Ms. Shendell-Falik was responsible for the practice of nursing at Baystate Medical Center, the development of nursing services and the evaluation and implementation of clinical programs and services in collaboration with medical staff and management. She delivered leadership direction for all aspects of nursing, particularly service excellence, patient safety and quality initiatives. Ms. Shendell-Falik also provided system-wide oversight, support and advocacy for the professional practice of nursing at three community hospitals in Greenfield, Palmer, and Ware. In 2015, under her leadership, Baystate Medical Center earned a rare third designation as a Magnet Hospital for nursing excellence by the American Nurses Credentialing Center.
From 2009-2013, Ms. Shendell-Falik served as the Senior Vice President, Patient Care Services and Chief Nursing Officer at Tufts Medical Center in Boston and formerly was Senior Vice President, Patient Care Services at Newark Beth Israel Medical Center in Newark, NJ.
Ms. Shendell-Falik has more than 25 years of experience in driving improvements in quality and safety of patient care, volume growth, hospital efficiencies and patient and staff engagement. She has authored multiple publications and received the Governor’s Nursing Merit Award, New Jersey Organization of Nurse Executives Nurse Executive Award, and Executive Women of NJ Salute to the Policy Maker Award.
Ms. Shendell-Falik earned a bachelor’s degree in nursing from Rutgers College and a master’s degree in nursing administration from New York University. She is a Fellow of Robert Wood Johnson Executive Nurse Program, an advanced leadership program for nurses in senior executive roles who aspire to help lead and shape the US healthcare system.
Chief Executive Officer, Baycare Health Partners
As Chief Executive Officer of Baycare Health Partners, Stephen J. Sweet oversees a Physician-Hospital Organization owned jointly by Baystate Health and Greater Springfield IPA.
Dr. Sweet is a practicing nephrologist, President of Western New England Renal & Transplant Associates and Medical Director of Fresenius Medical Care Dialysis Units of the Greater Pioneer Valley. Dr. Sweet is an Associate Clinical Professor of Medicine at Tufts University School of Medicine.
Dr. Sweet earned his medical degree and completed his residency training at the University of Michigan , Ann Arbor, Michigan followed by a renal fellowship at Tufts New England Medical Center in Boston, MA . Board certified in internal medicine and nephrology, Dr. Sweet remains actively engaged in clinical practice and lectures on a variety of renal and health care topics.
CHIEF INFORMATION OFFICER AND SENIOR VICE PRESIDENT, INFORMATICS & TECHNOLOGY
Joel Vengco joined Baystate Health in 2012 and is our leader for technology vision, strategy, and operations for the health system. He also holds the position of Chief Information Officer for the Pioneer Valley Accountable Care Organization, the ACO for western Massachusetts. He is a co-founder and architect of the Pioneer Valley Information Exchange (PVIX), the regional health information exchange platform, and is the founder of TechSpring, Baystate Health’s technology innovation center.
Among his key accomplishments at Baystate, Mr. Vengco has focused on information integration across Baystate as well as across the region through his work with PVIX; modernized Baystate’s data center and infrastructure, improving system performance and security; established new platforms for patient engagement; focused on clinical system optimization and enhancement; and most recently has overseen the Eastern Region’s IT system conversion.
Prior to Baystate, Mr. Vengco was vice president and general manager with GE Healthcare IT. He has been named one of the “100 CIOs To Know” by Becker’s Hospital Review every year since 2012. In 2016, he was appointed to Governor Baker’s Massachusetts Digital Healthcare Council and has served on the Board of Massachusetts Health Data Consortium (MHDC) since that time. Active in the community, he is also Board President of Community Music School of Springfield. He is a lecturer at Boston University’s School of Management.
Mr. Vengco holds an undergraduate degree from Boston College and has masters degrees from Harvard University and the Boston University School of Medicine.