Support Services

We're Here to Help

We understand that coping with illness can be overwhelming for you and your family. Every situation has its unique challenges, and we are here to help you with grief/bereavement support, counseling through difficult medical decisions, finding trustworthy health information, and more.

Social Services

If you or your family have challenges resulting from, or impacting, your medical illness or medical trauma, the Social Work department is here to assist. We can help you with adjusting to illness or injury, dealing with family and interpersonal stressors, and more. Please speak with your nurse or physician to request our support.

In addition to 24-hour a day, 7-days a week coverage and Emergency Department support for patients and families, we offer services in the following areas.

Counseling Interventions and Referrals for:

  • Adoption
  • Child and elder abuse
  • Domestic violence
  • Drug and alcohol abuse
  • High-risk newborns
  • Homelessness
  • Family & interpersonal conflict
  • Bereavement
  • Anxiety
  • Depression
  • Other mental health concerns

For financial and insurance concerns: call Patient Accounting: 413-794-9999

Online Caregiver Communities

Lotsa Helping Hands is a free web community where you can create a secure site for family, friends, and loved ones to provide support during a medical crisis. You can easily create a private group calendar to help coordinate activities among volunteers including meal delivery, rides, and bedside support. Lotsa Helping Hands is the perfect scheduling tool to help caregivers organize helpers for patients facing long-term or chronic illness.

a woman’s hand close up, picking a textbook from the bookshelf in the health library

Need Reliable Health Information?

Finding trustworthy answers to your medical questions is important – especially when your health or the health of a loved one is involved. That's why Baystate Health librarians offer free support in the form of current, reliable health information.

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