Employee Resources

Get Technology Help from I&T

Log in to ServiceNow to get I&T help. You can submit a ticket if something is broken, reset an application password, order software and hardware, request access and services, track your tickets, and more. Submitting a ticket online is the fastest and best way to get help and for the I&T team to ensure the right person is assigned to solve your problem.

If you cannot log in, try resetting your network / email password by following the steps below.

If that does not work, please call the I&T Service Desk: 413-794-3000 (Monday – Friday, 6 am to 6 pm).

Need to reset your network / email passwordFollow these simple steps.

Access Your Employee Information

Review your paycheck, tax information, paid time off, benefits summary, performance documents, and other personal employee information.

  • Log in to Workday to access current employee information including paychecks, benefits, and more.
  • Access Kronos to manage timesheets.

Access Policies, Tools, and More

  • Access your Employee Email

Secure Network Access

You can remotely access The Hub, most applications, shared drives and other secure programs and information. If you have a BH assigned device at home, ask I&T about adding the Forticlient VPN to your device.  

From a non-BH device, please use:

  1. MyDA (MyDesktopAnywhere, virtual desktop access for employees)
  2. Citrix (remote.bhs.org), a virtual access option available as a backup to MyDA)

Resources and Support

Human Resources, Benefits, and Team Member Well-being programs are available on the Hub>Quick Links>Human Resources. Quickly access frequently used services below:

  • Marvin Teletherapy -confidential therapy with nights and weekend appointments - meetmarvin.com/baystate
  • My Secure Advantage (MSA) – Free and unlimited money coaching - baystate.mysecureadvantage.com
  • Employee Assistance Program (EAP) – short-term counseling (6 visits per issue per year) - call 800-888-6332
  • Here 4 You Peer Support Program- Peer-to-peer support for clinicians- HUB>QuickLinks>Peer Support
  • Well-being Essentials Rewards- identify and provide support for the root causes impacting your overall well-being - baystate.kumanu.com


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