Status

November 5, 2026 Update

As we transition to our new electronic health record system, we are temporarily unable to schedule future appointments. Our teams are working to restore scheduling as quickly as possible, and we will share an update when this service becomes available.

All previously scheduled appointments remain in place and will move forward as planned.

If you have an urgent medical concern, please contact your primary care provider's office. For a medical emergency, please dial 911.

We apologize for the inconvenience and appreciate your patience and understanding as we work through this transition.

November 1, 2026 Update

On November 1, Baystate Health modernized its Oracle Health electronic health record (EHR) across its hospitals, medicals practices and other care sites, including Baystate Mercy Hospital. With this transition you may experience a little extra wait time, and we appreciate your patience and understanding as we work through this change.

Integrated, Seamless Patient Care

This upgrade supports integrated, seamless care across the Baystate Health system and is a defining step forward in how Baystate Health delivers compassionate, more connected care. With this modernization, Baystate Health offers a new, secure patient portal called MyBaystate Health for patients to view health information and stay connected to their care, all in one place. Patients will need to register for an account and can learn more here.

Your care remains our priority. Thank you for your patience while we upgrade our systems to support your care.

We are excited about the future and the opportunities ahead to strengthen healthcare services across Western Massachusetts while building upon Baystate Mercy Hospital's rich legacy.