Contact Us Please email us with your questions and comments, or call us at 413-794-0000. Contact Public Affairs. Follow us on Social Media. Want to send a thank you to a team member? You can do so through this form. When sending an email to Baystate Health: Do not use email for emergencies or time sensitive issues. Do not assume that email is confidential. For administrative purposes, email may be read by Baystate Health staff other than the intended recipient. If you do not receive a response within 2 to 3 working days, please contact Marketing and Communications.