Making Payments

You have the option of paying online, over the phone, in person, or through a monthly payment plan. We accept payments from checking, savings, Mastercard, Visa, American Express, and Discover.

Paying Online

In addition to payments from checking or savings, we accept Mastercard, Visa, American Express and Discover. You will need the account number from one of your bills. You can now pay multiple accounts for multiple Baystate Health organizations with one transaction.

Pay My Bill

You may make online payments for:

  • Baystate Medical Center
  • Baystate Medical Practices
  • Baystate Franklin Medical Center
  • Baystate Noble Hospital
  • Baystate Wing Hospital

Paying Via Text Message

If we have your cell phone number on file, you have the option to pay your bill through text message.

After your appointment (or after your insurance processes your claim), you will receive a text message with a quick, easy and secure link to pay your bill. When you receive the first message, you will have the option to opt out billing text messages if you do not want to pay via text message in the future.

Paying By Phone


Patients at all Baystate Health hospitals can call 413-794-9999 or 877-461-1931.


Patients at Baystate Reference Laboratories can call BRL Billing Solutions (LBS) at 866-353-8345.

Baystate Medical Practices

Call 413-794-5700 or 800-436-6865 during regular business hours. You can pay by phone 24/7 by calling the number on your bill and choosing option 1. Please have the account number handy (which is printed on your bill).

Making Monthly Payments

Baystate Health offers interest and finance free payment plan options. Call our Patient Billing Services area for details at 413-794-9999 or toll free 877-461-1932.

Paying In Person

Patients may make payments at their BMP practice or at the nearest Baystate facility.

The Patient Billing Service Center located at 280 Chestnut Street in Springfield, MA is open 8 am - 4 pm Monday-Friday, or stop by any cashier at:

Baystate Medical Center

759 Chestnut Street
Springfield, MA
3rd Floor in Daly Building
Hours: 9 am - pm
Monday - Friday

Baystate Franklin Medical Center

164 High Street
Greenfield, MA
Patient Registration
Hours: 8:30 am - 4:00 pm
Monday - Friday

Baystate Noble Hospital

115 West Silver Street
Westfield MA
Customer Service, Main Floor
Hours: 9 am - 4 pm
Monday - Friday

Baystate Wing Hospital (Includes Griswold Center and various Baystate Wing Medical Offices)

40 Wright Street
Palmer, MA
Hours: 8:30 am - 3:30 pm
Monday - Friday

Frequently Asked Questions

Why Did I Receive Several Bills for One Visit?

You may receive bills for facility charges while in the hospital, including charges for room, operating and recovery room charges, nursing and technical support, rehabilitation, pharmacy, and supply charges. You may also receive bills from the physician, as well as bills from the Laboratory, the Radiology Department, and anesthesiologists.

How Can I Get a List of Payments for Tax Purposes?

For hospital bills: Please call our representatives at 413-794-9999 or toll free at 877-461-1931. They will be able to process your request for you.

For Baystate Medical Practices physician bills: Please call 413-794-5700 or toll free at 800-436-6865.

What Services are Covered Under Free Care (Health Safety Net)?

If you qualify for Health Safety Net (HSN), medically necessary services are covered. For specific questions, contact MassHealth toll free at 800-332-5545 to speak with a Free Care Specialist. Please note that physician's charges are not covered under the HSN guidelines. Due to the affiliation of your physicians with Baystate Health, should you call and request HSN coverage for these services we will be happy to assist you.

Can I Estimate My Fees Before an Appointment?

Yes, you can estimate most fees in advance of services through our Price Estimate Tool. If you have any questions, contact us Monday – Friday from 8 am – 4 pm: 413-794-9999 (or toll free, 877-461-1931).

To estimate cost for radiology or anesthesiology, please call:

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