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You May Experience a Little Extra Wait Time

We’ve recently updated our electronic health record and other systems to better support your care. We appreciate your patience and understanding as we work through this change and look forward to caring for you!

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Information about Mercy Medical Center’s Transition to Baystate Health

Mercy Medical Center and its affiliated medical group practices joined Baystate Health on November 1, 2026.

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Baystate Pain Management Center

3400 Main Street, Floor 2
Springfield, MA 01107

Fax 413-794-1394
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  • Monday: 7 am - 5 pm
  • Tuesday: 7 am - 5 pm
  • Wednesday: 7 am - 5 pm
  • Thursday: 7 am - 5 pm
  • Friday: 7 am - 5 pm
  • Saturday: Closed
  • Sunday: Closed
Baystate Pain Management Center
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The Baystate Pain Management Centers are the only comprehensive, interdisciplinary centers for the care and treatment of patients with persistent pain in western Massachusetts. This service is provided by Baystate Medical Center.

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With MyBaystate Health, you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
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We offer multiple bill payment options and participate in most insurance programs in our area.

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