MyBaystate Health Patient Portal

Baystate Health is modernizing its electronic health record system. MyBaystate Health is part of that modernization and is designed to make it easier to access health information, communicate with your care team, and manage appointments in one place.

Yes. MyBaystate Health is part of Baystate Health’s transition to a modernized electronic health record system.

MyBaystate Health is scheduled to launch on November 1, 2026.

The current MyBaystate portal will be replaced by MyBaystate Health on November 1, 2026. The two portals will not be available at the same time. Beginning November 1, patients will need to register for a new MyBaystate Health account before they can access the new portal.

No. You do not need to take any action before November 1. Continue using the current MyBaystate portal until the transition.  

Beginning October 26, the current MyBaystate portal will be available in read-only mode through Oct. 31. Secure messaging, prescription refill requests and appointment requests will no longer be available.

No. Your current username and password will not transfer to MyBaystate Health. You will need to register for a new account beginning November 1.

No. Registration for MyBaystate Health will begin on November 1, 2026.

Patients who have used the current MyBaystate portal within the past two years will receive an email from Oracle Health in phases starting on November 1 with a link to register. This is the recommended registration method. The registration link will expire 30 days after the email is received. After that, you will need to register through the Baystate Health website or receive a registration link from an authorized Baystate team member during a patient interaction.

Other registration options include:

• A registration link provided by an authorized Baystate team member during a patient visit or interaction
• A registration form or QR code available through BaystateHealth.org
• Patient Portal Support (Support will be available starting November 1. Phone number will be posted on November 1)

Verification for registration through a web form or QR code may take three to five business days.

You will need basic personal information, such as your name and date of birth, to complete the identity verification process.

No. An authorized Baystate team member may provide a registration link, but you will create your own account, password, and security information.

We’ll have more information on November 1, including options if patients don’t use a computer or smartphone regularly along with contact support information to determine the best option for your situation. Phone support will be available starting November 1.

No. There is no cost to create or use a MyBaystate Health account.

MyBaystate Health will display important parts of your health record, including:

• Allergies
• Immunizations
• Health conditions
• Procedures
• Social history
• Family history
• Vital signs
• Test results
• Clinical documents
• Medications

One year of historical messages in the current MyBaystate portal will be transferred to the new MyBaystate Health portal.

If you’re not able to access or save something yourself, starting on November 1, you can reach out to our support team. The phone number will be shared on November 1. You can also request a copy of your medical records.

Yes. Secure messaging will be available in MyBaystate Health. Messages will be routed to the appropriate Baystate Health practice or care team for review.

You will be able to set preferences for email and in-portal notifications for:

• New messages
• New test results
• New documents
• Appointment confirmations
• Appointment updates
• Get Ready for Your Visit activities

Yes. Your medical records will remain with Baystate Health. The portal transition changes how you access your information online; it does not change the security of your medical records or your care.

Protecting your personal health information is our top priority. Our third-party risk management program supports the continuous evaluation of our vendors against applicable security and privacy best practices. If an incident occurs, it is important to note that major technology providers maintain broad product portfolios; a security incident involving one specific area or product does not necessarily mean their entire environment is insecure. We want to assure you that we take our ongoing oversight and evaluation seriously and we are deeply committed to maintaining the security of your health data.

Yes. MyBaystate Health will display upcoming appointments within Baystate Health facilities.

No. Online self-scheduling will not be available at launch. To schedule an appointment, contact your provider’s office.

No. Online rescheduling will not be available at launch.

Yes. You will be able to cancel certain eligible primary care appointments, including some:

• Routine and follow-up visits
• Urgent visits
• Hospital follow-up visits
• Preventive and wellness visits
• New patient visits
• Pre-operative and procedure visits
• Clinical visits
• Eligible in-person, telephone and video appointments

Once an eligible appointment is canceled, you will not be able to reschedule it online. Contact your provider’s office to schedule a new appointment.

Contact your provider’s office directly to cancel or change your appointment.

No. Your scheduled appointment will not be affected by the portal transition. Attend your appointment as planned.

MyBaystate Health will support prescription refill requests for eligible medications for Baystate Health patients.

No. The pharmacy dropdown menu and autofill option will not be available. You will need to manually enter the pharmacy’s name and address.

No. Existing proxy and caregiver access will need to be re-established in MyBaystate Health. Instructions will be available on or after November 1.

Yes. Proxy access will be available in MyBaystate Health. Baystate Health will provide instructions for requesting access after the portal launches. The process may require verification of the patient and proxy relationship, authorization or supporting documentation.

No. Proxy access is not automatic. Access depends on the child’s age, the parent or guardian relationship and applicable privacy requirements.

Below the age of 18, proxy access will ONLY be allowed. Patients can start signing up on their own, at age 18. Proxys for adolescents (age 12-17) will have a limited view. Proxys for children (age 0-11) will not have any of these filters and will have a full view.

Proxy Access for Adolescents (age 12-17)

• All Documents - Hidden from Proxy
• All Lab Results (Rad, Path, Micro, Card) - Hidden from Proxy
• Allergies - Show Proxy
• Family History - Show Proxy
• Social History - Hidden from Proxy
• Immunizations - Show Proxy
• Medications - Hidden from Proxy
• Problems - Hidden from Proxy
• Procedures - Hidden from Proxy
• Visit List (Appointments) - Hidden from Proxy
• Download and Share (CCD) - Hidden from Proxy

Yes. Additional privacy protections will apply to adolescent patients ages 12 through 18. When a proxy views an adolescent’s account, some information may be hidden, including certain documents, results, medications, health conditions, procedures, visit information and download or sharing options. Allergies, immunizations and family history are currently planned to remain visible.

Yes there is a patient portal app powered by Oracle Health where patients can access their MyBaystate Health account. Download the Oracle Health Patient Portal App in your preferred app store.

Patient Portal Support via phone will be available beginning November 1 to help with registration, account access, passwords and identity verification issues.

MyBaystate Health is a convenience tool and is not required to receive care from Baystate Health. You may continue contacting your provider’s office through other available methods.