If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, please do not visit urgent care before talking to a provider. Instead, call for medical guidance. Learn more.
COVID-19 Testing
If you have symptoms of COVID-19 and do not have a primary care provider, you can be referred for testing through Baystate Health urgent care. Contact an urgent care location for next steps.
Convenient Online Check-In
Find an urgent care near you and schedule your visit online. The following links will take you to the online scheduling page for each location:
Check individual locations for site-specific hours.
We're Still Here For You
Walk-in Medical Services
We provide walk-in medical services for unexpected illnesses and injuries that cannot wait for a primary care appointment, but do not require an emergency room visit. You will be screened for COVID-19 upon arrival before you enter the building.
We provide medical services for unexpected illnesses and injuries that cannot wait for a primary care appointment, but do not require an emergency room visit.
We currently have five urgent care locations across western Massachusetts. You can check in online for virtual or in-person visits to urgent care in Feeding Hills, Longmeadow, Westfield, Springfield, and Northampton.
Telehealth Visits
As part of our ongoing efforts to reduce the spread of COVID-19, we are increasing our use of telehealth video visits.
For many conditions, you don't need to come in to urgent care in person. Learn more about BH Connect, Baystate's telehealth system.
At Baystate Urgent Care, you're seen by experienced practitioners in our state-of-the-art facilities with imaging, X-ray, and lab services close by. Our locations are handicap accessible and offer free parking. For hours and location-specific information, please check with a location near you.
In a life-threatening emergency,
call 911 or go to the nearest ER
Urgent Care vs. Emergency Care
An urgent condition is an illness or injury that requires prompt attention but does not require the emergency room.
An emergency condition is one that is life or limb threatening if not immediately treated.
Urgent Care is Convenient
Emergency departments treat patients with the most serious conditions first, so patients with less urgent needs will often wait longer to see a doctor. In most cases, patients at urgent care centers are treated on a first come, first served basis.
Urgent Care is Affordable
We offer affordable, high-quality care with co-pays typically less than emergency room visits. In most cases, your co-pay for care in an urgent care center will be significantly less expensive than your co-pay for care an emergency department. The difference varies by insurance provider, but the difference can be as great as $50 versus $200.
When is it an emergency?