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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Baystate Health Urgent Care

If you have a fever, respiratory symptoms or concerns about coronavirus disease 2019 (COVID-19) exposure, please do not visit urgent care before talking to a provider. Instead, call for medical guidance. Learn more.

Walk-in Medical Services

If you have an illness or injury that requires prompt attention (like a minor cut or sore throat, for example), Baystate Health urgent care can help. We provide walk-in medical services for unexpected illnesses and injuries that cannot wait for a primary care appointment, but do not require an emergency room visit.

Urgent Care Locations

We have six urgent care locations across western Massachusetts. Find an urgent care near you:

Check individual locations for site-specific hours. 

At Baystate Urgent Care, you're seen by experienced practitioners in our state-of-the-art facilities with imaging, X-ray, and lab services close by. Our locations are handicap accessible and offer free parking. For hours and location-specific information, please check with a location near you.

In a life-threatening emergency,
call 911 or go to the nearest ER

Urgent Care vs. Emergency Care

An urgent condition is an illness or injury that requires prompt attention but does not require the emergency room.

An emergency condition is one that is life or limb threatening if not immediately treated.

Urgent Care is Convenient

Emergency departments treat patients with the most serious conditions first, so patients with less urgent needs will often wait longer to see a doctor. In most cases, patients at urgent care centers are treated on a first come, first served basis.

Urgent Care is Affordable

We offer affordable, high-quality care with co-pays typically less than emergency room visits. In most cases, your co-pay for care in an urgent care center will be significantly less expensive than your co-pay for care an emergency department. The difference varies by insurance provider, but the difference can be as great as $50 versus $200.

When is it an emergency?

Urgent Care Conditions

Illnesses or injuries appropriate for urgent care include:

  • colds, coughs, flu, fever, sore throat
  • upper respiratory problems/asthma
  • minor cuts or burns
  • rash, skin, and eye infections  
  • urinary tract infections (pain or burning when urinating)  
  • earaches  
  • migraine headaches  
  • strains and sprains  
  • stomach pain, nausea, diarrhea, vomiting  
  • animal bites, if not severe  

Emergency Conditions

Call 911 or go to your nearest emergency room for the following:

  • High fevers, fevers with rash
  • Inability to breathe, difficulty breathing
  • Serious burns or large open wounds, severe bleeding, severe eye injuries
  • Chest pains or other symptoms of a heart attack
  • Head, spinal cord, or back injuries
  • Sudden change in mental state, sudden severe headache, other stroke symptoms
  • No pulse, unconsciousness
  • Broken bones
  • Sudden severe abdominal pain or severe, persistent vomiting and diarrhea
  • Seizures
  • Overdoses or suspected overdoses

Call 911

In a life-threatening emergency, don’t drive or risk further delays. Call 911 immediately in cases of:

  • Shortness of breath or trouble breathing
  • Heart attack symptoms: chest pain, pain in the left arm or jaw, sudden weakness or dizziness
  • Signs of a stroke: numbness, slurred speech, severe headache, weakness on one side of the face or body, or loss of consciousness
  • Life or limb-threatening injury

Our Locations