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We're Here for You

Our primary care team is here to care for your total well-being. New patients, call: 413-794-5412

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Primary Care and Family Medicine at Baystate Health

Primary Care is the key to staying well

At Baystate Health, we know that your relationship with your primary care provider (PCP) is a key to staying well. If you don't have a primary care provider, now is the time to find one.

If you're new to Baystate Primary Care, please call us to get started: 413-794-5412

Primary care is not only the best way to prevent illness – it's also the first place you should turn in urgent care situations. 

We offer family medicine and both adult and pediatric primary care. Depending on your individual needs, you can choose from:

Flexible Appointment Options

We provide wellness and preventive care and also treat illnesses and chronic health conditions. We offer a variety of flexible appointment options. All of our primary care sites have same-day or next-day appointments and communication options for addressing both chronic and urgent conditions. Current patients can schedule doctor's appointments online now. 

Options include:

Care for Your Total Well-Being

An important part of your primary care provider's job is to learn about your medical conditions and your history (and your family's medical history). They look at factors that affect your health, like whether or not you smoke and how much stress you're under. This information helps your provider anticipate health risks and treat you when you’re sick.

Our primary care providers – including doctors, nurse practitioners, and physician assistants – care for your total well-being. We provide both family medicine and adult primary care (internal medicine).

We partner with you to help you lead a healthier life through regular checkups, proper diet, and exercise. We’ll work with you to manage chronic medical conditions and address small issues before they become large ones. 

Our services include:

  • Evaluation and treatment of acute and chronic illnesses
  • Annual well-checkups
  • Disease prevention
  • Vaccinations
  • Health maintenance
  • Patient education and preventative medicine
  • Care coordination with mental health specialists
  • Referrals to specialists

Vaccines & Screenings

At your regular wellness visits, your primary care provider (PCP) will talk with you about recommended vaccines (like COVID-19, flu, and others) and screening tests (like colonoscopies and mammograms).

CDC Immunization Schedules

COVID-19 Vaccines

The COVID-19 vaccine is recommended for everyone 12 years and older to prevent COVID-19 in the United States. If you're a Baystate Health primary care patient, you can contact your provider or practice to schedule your shot. 

Screening Tests

Your provider will understand your medical history and whether or not you are at risk for certain diseases. They may recommend tests including:

Healthy Choices

Your provider is your partner in health, there to ensure you stay healthy and help you find the tools you need to be well. We can recommend programs to help you change unhealthy behaviors and make healthy life choices. 

Our Locations


How do I schedule an appointment?

If you don't have a primary care provider, call 413-794-5412 to get started. 

Current patients can also schedule appointments directly online or through the MyBaystate patient portal.

What happens if my provider is not available?

We will try to book you to a member of the provider's team. Same-day sick visits may be with any provider at the center.

Who are the members of my healthcare team?

Your healthcare team members are a primary care provider, often shortened to PCP (who may be a doctor or nurse practitioner/physician’s assistant teamed with a doctor), a nurse, a medical assistant, and a patient service representative.

Will my healthcare team know if I go to the emergency room or hospital?

We know immediately if you go to a Baystate Health hospital. Otherwise, we usually find out one to three days later.

How can I communicate with my healthcare team?

We encourage you to communicate through the MyBaystate patient portal. If you haven’t joined the portal yet, please ask a member of your care team to help get you started. If the portal is not available to you, you can call and ask for a message to go to your provider's team.

What if I'm late to an appointment?

We understand travel and planning can be difficult, and we can allow for some lateness. Please call us and let us know that you will be late. We will do our best to accommodate you, but you may have to wait until patients who arrive on time are seen.

What happens if I miss a scheduled appointment?

Please call and cancel your appointment if you cannot make it—even if it’s that same day. If you’re unable to call and you miss the visit, please call when you can so we can schedule another appointment for you.

Am I allowed to bring someone to my appointment if I want to?

We currently allow 1 visitor along with patients in Baystate Health outpatient practices. Please see our visitor policies for more information.

What if I have a form I need completed?

Drop the form at our desk, but please fill in the patient part first. Some forms will require a visit with you and your primary care provider (PCP) to complete. If your form is complex (more than a couple of pages long) or you have not been seen by your PCP recently, please call to schedule an appointment.

Our policy is to have the form completed within 10 business days. If you need a form sooner than that, we will assess your need and our ability to meet your need on a case-by-case basis. We cannot promise it will be done sooner, but we will do our best based on the situation.

What is the policy for cell phone use in primary care practices?

If you are in the waiting room or other public space, we ask that you move outside or away from others to make or take the call. It is okay to use your phone silently while you’re waiting in the exam room, but please do not use your phone during the visit. Please listen to music using headphones and only while you are wait.

What COVID-19 precautions should I expect in waiting rooms and offices?

  • Whenever possible, we will reduce physical and face-to-face interactions. That means you may be asked to provide insurance or copayment information on the phone before your appointment. It also means that you may be offered a telehealth visit instead of an in-person visit. Your provider’s office will guide you through your options and steps.
  • Depending on your situation, you might have a virtual check-in, you might wait in your car, or you might sit in a waiting room. Often, we can escort you directly to the exam room and skip the waiting room altogether.
  • Windows or plexiglass barriers have been installed at registration desks.
  • In waiting rooms, there are no magazines or pamphlets. You will also notice reduced seating.
  • Everyone is required to wear a mask.