We will try to book you to a member of the provider's team. Same-day sick visits may be with any provider at the center.
Your healthcare team members are a primary care provider, often shortened to PCP (who may be a doctor or nurse practitioner/physician’s assistant teamed with a doctor), a nurse, a medical assistant, and a patient service representative.
We encourage you to communicate through the MyBaystate patient portal. If you haven’t joined the portal yet, please ask a member of your care team to help get you started. If the portal is not available to you, you can call and ask for a message to go to your provider's team.
We understand travel and planning can be difficult, and we can allow for some lateness. Please call us and let us know that you will be late. We will do our best to accommodate you, but you may have to wait until patients who arrive on time are seen.
Please call and cancel your appointment if you cannot make it—even if it’s that same day. If you’re unable to call and you miss the visit, please call when you can so we can schedule another appointment for you.
Drop the form at our desk, but please fill in the patient part first. Some forms will require a visit with you and your primary care provider (PCP) to complete. If your form is complex (more than a couple of pages long) or you have not been seen by your PCP recently, please call to schedule an appointment.
Our policy is to have the form completed within 10 business days. If you need a form sooner than that, we will assess your need and our ability to meet your need on a case-by-case basis. We cannot promise it will be done sooner, but we will do our best based on the situation.
If you are in the waiting room or other public space, we ask that you move outside or away from others to make or take the call. It is okay to use your phone silently while you’re waiting in the exam room, but please do not use your phone during the visit. Please listen to music using headphones and only while you are wait.