Convenient Care

Baystate Health convenient care locations offer same-day, walk-in urgent care with hours to fit your schedule. Get the care you need, when you need it.

convenient care doctor grimes checking patient’s neck area using her fingers
convenient care doctor grimes checking patient’s neck area using her fingers
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An Extension of Primary Care Offered to Existing Baystate Health Patients

When to Use Convenient Care

If your urgent condition can’t wait for a regular primary care appointment with your Baystate Primary Care Provider (PCP), Convenient Care offers same-day, walk-in care with extended hours to fit your schedule. As part of Baystate Health, our Convenient Care locations use the same electronic records database, coordinating care with your Baystate Health PCP.

At Baystate Convenient Care locations:

  • You're seen by experienced practitioners
  • Our state-of-the-art facilities have imaging, X-ray, and lab services close by
  • Our locations are wheelchair accessible and offer free parking

For hours and location-specific information, please click on a location below.

Walk in For Urgent Care

Patients may walk in for urgent care services during operating hours. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, please do not visit Convenient Care before talking to your provider, as additional testing may be needed prior to an in-person appointment. Instead, call Convenient Care for medical guidance.

Please note, locations may be closed to walk ins and new registrations after 3 pm based on capacity. If arriving after 3 pm, please call ahead. View your location link below for the phone number.

If you need care, do what’s easiest for you with Convenient Care: choose a location below for more information.

Convenient Care May Be Quicker 

In a life-threatening emergency, call 911 or go to the nearest ER

Emergency departments treat patients with the most serious conditions first, so patients with less urgent needs will often wait longer to see a doctor. In most cases, patients at our Convenient Care centers are treated on a first come, first served basis.

Convenient Care is Affordable

We offer affordable, high-quality care with co-pays typically less than emergency room visits. In most cases, your co-pay for care in a Convenient Care center will be significantly less expensive than your co-pay for care an emergency department. The difference varies by insurance provider, but the difference can be as great as $50 versus $200.

Convenient Care vs. Emergency Care

An emergency condition is one that is life or limb threatening if not immediately treated.

Learn when to go to Convenient Care and when to go to your nearest hospital emergency department:

When to Go to Convenient Care

Illnesses or injuries appropriate for Convenient Care include:

  • colds, coughs, flu, fever, sore throat (through telehealth, not walk-in)
  • upper respiratory problems/asthma
  • minor cuts or burns
  • rash, skin, and eye infections
  • urinary tract infections (pain or burning when urinating)
  • earaches
  • migraine headaches
  • strains and sprains
  • stomach pain, nausea, diarrhea, vomiting
  • animal bites, if not severe
When to Go to the Emergency Room

Call 911 or go to your nearest emergency room for the following:

  • High fevers, fevers with rash
  • Inability to breathe, difficulty breathing
  • Serious burns or large open wounds, severe bleeding, severe eye injuries
  • Chest pains or other symptoms of a heart attack
  • Head, spinal cord, or back injuries
  • Sudden change in mental state, sudden severe headache, other stroke symptoms
  • No pulse, unconsciousness
  • Broken bones
  • Sudden severe abdominal pain or severe, persistent vomiting and diarrhea
  • Seizures
  • Overdoses or suspected overdoses
Call 911

In a life-threatening emergency, don’t drive or risk further delays. Call 911 immediately in cases of:

  • Shortness of breath or trouble breathing
  • Heart attack symptoms: chest pain, pain in the left arm or jaw, sudden weakness or dizziness
  • Signs of a stroke: numbness, slurred speech, severe headache, weakness on one side of the face or body, or loss of consciousness
  • Life or limb-threatening injury

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