To become a volunteer, please apply through our online form.
Marie Saunders, Manager, Volunteer Services
759 Chestnut Street
Springfield MA, 01199
Frequently Asked Questions
Volunteer Clearance Process
There are many opportunities for you to make a difference as a volunteer at Baystate Medical Center and other Springfield based entities. This is a brief listing of some of the current areas that might have volunteer vacancies. Other possibilities may be discussed during the interview session. This listing will be updated from time to time.
NODA (No One Dies Alone) Volunteers
Mature adults are needed to provide a reassuring, non-anxious presence to actively dying patients who do not have sufficient support from family or friends. Volunteers may also provide support to families of actively dying patients to ensure that patients will not be left alone during their dying process if presence and company is desired. Volunteers provide companionship as requested which includes sitting at bedside conveying a reassuring, non-anxious presence and emotional support to patients and families, reading of requested literature, assisting with music or writing letters and assisting with patient and family needs as assessed in collaboration with nursing and other clinical personnel. We recruit for this program several times a year. Read a volunteer's story to learn more.
Wayfinders and Escort Volunteers
We need volunteers who enjoy helping people and are physically able to walk unassisted for long distances. Volunteers will be stationed at the information desks in the Daly Lobby (main entrance to the hospital), the Chestnut Surgery Center entrance and the Wesson Women's Lobby. These volunteers escort patients and visitors throughout the hospital. These volunteers also push people in wheelchairs when needed. Information Desk volunteers are some of the first people that patients and visitors meet when entering the hospital and therefore need to possess excellent customer service skills. Teens, as well as adults, are welcome to apply for these positions.
Patient Visitors help provide a positive patient experience by giving non-medical personal attention and assistance to patients that may not be receiving visits.
Emergency Department Volunteers
Volunteers are needed to provide comfort and support to patients and their families in our Adult Emergency Department. Because we are a Level One Trauma Center, we recruit primarily undergrad or graduate students majoring in pre-med or nursing or those in physician assistant programs. Other interested adults who want to help our patients and families and feel comfortable in a fast paced and often emotionally charged environment are also welcome to apply.
Nursing Unit Volunteers
Various inpatient nursing units are looking for volunteers to help make the patient’s stay a positive and safe experience. As part of the patient care team, volunteers will interact with patients and their visitors and support the units’ goals of keeping patients safe and comfortable. Volunteers play a key role in making the difference between a good hospital stay and an excellent experience. These volunteers can be teens or adults but must have a very outgoing personality with the ability to follow directions, act independently (once oriented to the unit) and be very observant. These volunteers will need to be able to stand for periods of time and independently navigate the nursing unit in a safe and efficient manner.
Volunteers assist staff to help make each patient's stay a positive experience. As part of the patient care team, volunteers assist unit staff with the wellness needs of patients to attain established care team goals. The primary responsibilities focus on ambulating (walking) patients 70 years and older, as well as providing cognitive (mental) stimulation. These interactions help the patients avoid decline in physical and mental functioning while hospitalized, reduce the chance for falls and increase the chance that patients will be able to return to their pre-admission baseline status at time of discharge (avoiding transfers to extended nursing care or rehab facilities whenever possible). Volunteers must be at least 18 years old and out of high school. This assignment is particularly good for students pursuing careers as physician assistants or physical therapists.
Chestnut Surgical Center and Endoscopy Suite
The Chestnut Surgical and Endoscopy Suites are used for patients having minor surgery or medical procedures that require monitored sedation. Most patients come in for their procedure and are discharged a few hours later. Volunteers are needed to help escort patients at time of discharge as well as assist nursing staff with other duties within the suites. We have openings for teens (4-7 pm) as well as adults during mornings, afternoons, and early evening. Volunteers must be physically able to push patients in wheelchairs for an extended distance as well as tolerate being on their feet for long periods of time.
We have a few areas that are in need of volunteers who have good office skills. Office settings may require volunteers to do some data entry, make phone calls, and help with filing and office organization. Some assignments are located at the main hospital and others are located within the greater Springfield area.
Family Waiting Rooms
Waiting room volunteers spend time with families in the waiting rooms providing support and general information as needed. In general, these volunteers must be able to walk long distances, use tact and courtesy when interacting with people and be very outgoing and understanding of the stress level the families are under in these areas.We have three family waiting rooms in need of volunteers.
- Our Surgical Family Waiting Room is looking for early risers (Monday-Friday) to cover the early morning shift (6 am-9 am) as well as other time slots throughout the day. Volunteers in the surgical family waiting room also escort family members to the recovery room when requested.
- Our Intensive Care Waiting Room need volunteers who can cover four hour shifts from 10 am-6 pm. We cannot use teen volunteers in this waiting room due to the critical status of patients in the Intensive Care Unit.
- Our Heart and Vascular Critical Care Unit needs volunteers to assist in their waiting room. Volunteers are mostly needed for morning, afternoon, and early evening shifts. We cannot accommodate teens in this position given the critical status of the patients in this area.
Health Information Management Volunteers
The medical records department in our Holyoke location is looking for volunteers to help with filing and other basic clerical duties. Hours can be very flexible here, weekends and evenings included. Volunteers can sit and stand as needed and must be able to lift up to 5 pounds.
Volunteers are needed to assist diners in our hospital’s main café. This placement consists of helping to clear tables once vacated, offering to take trays and dispose of them for people needing assistance (this may include the elderly), and insuring that the overall seating area looks clean and organized. Volunteers may also assist visitors by giving out directions to patient floors or the main lobby.
Do you have a talent in singing or playing a music instrument? Our Music Volunteers share their talents in our Lobby and on our units for our patients, visitors and staff.
Pet therapy has been shown to reduce anxiety, decrease blood pressure and heart rate, and increase relaxation, socialization, and motivation. If you have a certified Pet Therapy Dog or are interested in knowing more about the program, you may call our Pet Therapy Volunteer contact Susan Burton at 794-1137.
Volunteering with Infants and Children
There are several areas with Baystate Children's Hospital and Women's Services where volunteer services are used.
Blood Donor Program Volunteers
There are three volunteer opportunities with the Blood Donor Program:
- Blood Donor Program support/ tabling volunteers will give administrative support to staff at the Blood Donor Center at 759 Chestnut Street in Springfield, Daly Room C1110. They will give information to employees interested in donating.
- Blood Donor Program support/ outbound call volunteers will call past donors to see if they want to make appointments to donate at upcoming blood drives. This volunteer work is done from the Blood Donor Recruiter Office at 361 Whitney Avenue in Holyoke, Room 1350.
- Bloodmobile support volunteers will give administrative support to staff at the Blood Donor Center at 759 Chestnut Street in Springfield, Daly Room C1110.
PEDIATRIC SPECIALTY PROGRAMS
College student’s majoring in child life, child development, early childhood, or elementary education, or those currently working in or retired from these fields, are encouraged to apply. However, anyone interested in playing or providing arts and crafts to children or interacting with anxious parents are welcome to apply. Please note that our pediatric programs are very popular and open positions may not always be available.
Both teen (at least 16 years old) and adults are welcome to apply to this program, which involves comforting and playing with sick children ages infancy through school age in our inpatient setting. Applicants will be interviewed and selected by one of our child life specialists on the Infants & Children's unit. Make sure to mention that you are interested in volunteering with children when you set up an interview appointment.
Pediatric Emergency Department
Our Pediatric ED takes qualified college students and other adults (18 years and older and not in high school) who have the ability and sensitivity to work in an Emergency Department. Selected volunteers must have background experience working with or caring for children, and be able to handle the stressful environment of an emergency department setting. Applicants will be interviewed and selected by one of our child life specialists from the pediatric emergency department.
Baystate Children's Specialty Center on Wason Avenue
Children who receive care for diabetes, seizure disorders, gastrointestinal diseases, and numerous other conditions are treated in this facility. Volunteers provide play opportunities and diversion to children as they and their parents wait for admission to treatment rooms. You may also provide one-on-one play for children who need to stay for longer treatments. The goal is to create a peaceful, welcoming environment and a “fond farewell” when the child and family leave the center. College students and adults are needed for this area. Applicants for this area will be asked to complete a written questionnaire submitted to the supervising child life specialist for review.
Applicants ages 18 years (and out of high school) and older may apply to volunteer in our newborn nurseries. Openings are very limited. Those who might want to volunteer in this area should have other areas in mind as a second choice.
Applicants ages 18 years and older (and out of high school) may apply to volunteer in our Neonatal Intensive Care and Continuing Care units. Volunteers rock, feed, and comfort babies who have had a challenging time after their birth. Volunteers must show sensitivity and understanding of the special care needed for these infants. Recruitment for these volunteers is usually no more than once a year. Due to the overwhelming response to a recent call for volunteers, this program is filled until June of 2020.
To become a volunteer, please apply through our online form.
Becky George, Manager, Volunteer Services
164 High Street and 48 Sanderson Street
Greenfield MA, 01301
Phone: 413-773-2318 or 413-773-2204
BFMC is honored to have over 300 dedicated volunteers doing a variety of tasks in 30 different departments. Assignments are based on the needs of the hospital and to support staff in service to patients. Whenever possible, we honor volunteers' requests in regards to scheduling. Volunteers span from students to seniors and range in age from 16 - 90 years old. The process begins with a completed application, continues with an interview, clearances, group orientation and then observing seasoned volunteers to determine the best fit. Volunteers receive additional benefits, including one free meal during volunteered shift, free flu shots and annual recognition for their service
Volunteer Tasks May Include:
Assembling Patient Materials
- Blood Pressure Clinic and Bloodmobile
- Cardiopulmonary and Cardiac Rehabilitation
- Chaplaincy program
- Childrens’ Advocacy Center
- Clerical and other office projects
- Compiling charts
- Emergency Department
- Gift shop
- Human Resources
- iPad lending Project
- Mail room
- Music Therapy
- Patient Family Advisory Council
- Patient Services
- Pet Therapy
- Physicians’ offices
- Quilt and Soft Toy Makers
- Reception: front lobby, surgical building and medical practices
- Special Events
- Surgical Services
- Volunteer office
- Waiting Room Greeter
- Wound Center
The Volunteer Services office also runs several educational programs for high school students. Please contact our office to learn more about those opportunities.
Requirements for Baystate Franklin Volunteers
- You must be at least 16 years of age.
- All volunteers must be medically cleared, pass a background check and attend a hospital policy orientation.
- We require a commitment of once a week for a minimum of 6 months.
To become a volunteer, please apply through our online form.
Marie Saunders, Manager, Volunteer Services
Michelle LaPrade, Coordinator, Volunteer Services
40 Wright Street
Palmer, MA 01069
413-794-4210 or 413-370-5295
Please see our frequently asked questions for more information.
To become a volunteer, please apply through our online application form.
Laurie Gilbert, Volunteer Coordinator
115 West Silver Street
Westfield, MA 01085
Volunteers are an important part of Baystate Noble’s success. When you choose to volunteer at Baystate Noble Hospital, you are joining a dedicated staff in an environment that is friendly and welcoming. Our volunteers meet new people, develop skills, gain valuable experience, and enrich the lives of our patients. Volunteers receive many additional benefits, including a discounted meal for each shift, and annual recognition for their service.
What types of volunteer opportunities are available?
Volunteers and Interns donate their time in many different departments throughout Baystate Noble Hospital. You may be placed in one or more of the following positions or areas of the Hospital:
- Comfort Care Cart
- Emergency Department
- Materials Management
- Physician Offices
- Spiritual Services
We welcome internships with high school students. Students participating in the high school internship program must successfully complete the screening process and meet all high school requirements.
We are grateful for their contributions to our hospital and the greater Westfield community!
To become a volunteer, please download and complete our volunteer application form.
To inquire about hospice volunteer opportunities, please call:
Questions? Sherri Langevin@baystatehealth.org
Hospice and Pediatric Palliative Care Volunteers are vital members of the Hospice Interdisciplinary Team.
Volunteers provide support to patients, families, and caregivers in their homes, skilled nursing facilities, assisted living facilities, group homes, and /or hospital settings.
Volunteers can also provide support to staff in the office, while others offer their assistance within the community, staffing tables at health fairs and providing assistance at picnics, patient gatherings, and other community events.
Baystate Hospice and Pediatric Palliative programs provide free, comprehensive trainings to ensure that Volunteers are comfortable with all aspects of their duties. Monthly Volunteer meetings and special in-service events are also offered throughout the year, providing both camaraderie amongst volunteers and staff, as well as more in depth trainings on a variety of topics. Special recognition events are also held throughout the year.
Volunteers are not allowed to provide personal care to patients; they cannot lift or transfer patients; they cannot feed patients; they cannot provide medication. However, what they can provide is patient and caregiver companionship, support, and respite.
The overall time commitment needed to be a volunteer is dependent upon the patient/caregiver needs; however, the Volunteer Coordinator works very closely with each Volunteer to ensure that their assignment is a good fit for their schedule and specific needs.
All Hospice and Pediatric Palliative Care Volunteers must be interviewed, complete an application with two references, be medically cleared, pass a background check and pass a Nurse’s Aide Registry check. The applicant will be required to complete a comprehensive training program, and can then begin their volunteer service.
Attendance at monthly Hospice meetings is not required; however, volunteers are encouraged to attend these meetings when they are able to do so; Hospice meetings are held at three locations – East, Central and West areas.
Types of Volunteer Opportunities Available:
Companion volunteers provide patient and caregiver companionship – playing cards, reminiscing, sharing a hobby, reading a book, poem or prayer, or watching a movie. They are also available to be a quiet and reassuring presence, as needed. Bilingual Volunteers are always needed, as well!
Vet-to-vet volunteers are a group of Veteran Volunteers who provide companionship and support to fellow veterans. Baystate Hospice is a proud member of the We Honor Veterans program, a program of the National Hospice & Palliative Care Organization. We provide all veteran patients with a special Certificate of Appreciation, service pin, and other recognition at veteran holidays and our patient memorial service. We provide veterans to visit with other veterans to provide an extra level of trust and comfort at this critical time of life.
Respite volunteers visit with a patient to provide respite to caregivers, allowing the caregiver to run an errand, go to an appointment, enjoy an hour away, or have peace of mind that a volunteer is sitting with their loved one at a skilled nursing facility or hospital when they cannot.
Pediatric Palliative Volunteers
Pediatric Palliative volunteers support Pediatric Palliative patients and their siblings by providing interactive play, reading, singing, arts and crafts, music, or a being a quiet presence at bedside to provide the caregiver with respite.
Vigil volunteers provide bedside vigils with patients so that they are not alone at their end of life, either in a hospital or skilled nursing facility setting.
Complementary Therapy Volunteers
Complementary therapy volunteers are certified/trained in Reiki, Healing Touch, Energy Work, and Massage Therapy.
Licensed Hairdresser Volunteers
Licensed hairdresser volunteers provide haircuts for patients who can no longer get to their own hairdresser.
Pet Therapy, Music Therapy, and Art Therapy Volunteers
These volunteers all bring comfort to patients and caregivers by offering these special gifts.
Vigil Choir Volunteers
Heartsong Choir provides bedside singing, a capella, to patients and caregivers, bringing peace and harmony at end of life.
Eucharistic Minister Volunteers
Eucharistic minister volunteers provide communion to those who can no longer attend church services.
Office volunteers provide support to staff by performing general office duties—mailings, phone calls, data entry, and a variety of other special projects.
Bereavement volunteers are specially trained to offer phone call support to patients and families.
Attorneys provide services to assist patients and caregivers – examples include assistance with obtaining Power of Attorney or guardianship for loved ones.
Floral volunteers arrange the flowers, donated by a local florist, into bouquets that can then be brought to patients and caregivers by our staff and other volunteers.