You are using an older version of Internet Explorer that is not supported on this site. Please upgrade for the best experience.

Volunteering for Baystate Health

Baystate organizations rely on thousands of hours of volunteer efforts. Whatever you like to do,
we have a need.

Thank You to Our Volunteers from Dr. Mark Keroack, President and CEO

Become a Baystate Volunteer

Learn more about volunteering at each of our hospitals below, and download our volunteer application to apply. Complete the form and mail it to the facility where you wish to volunteer.

Baystate volunteers:

  • revitalize our spirit and strengthen our commitment to the people we serve.
  • enhance the quality of care for our patients by providing an extra special personal element.
  • are a dedicated group, an invaluable resource that extends and supplements services throughout the Health System. 
  • have the opportunity to help others while meeting new people and making new friends. 
We accept teen and adult volunteers. Volunteer placements are based on skills, abilities and availability of positions. Acceptance or placement as a volunteer is not guaranteed.  All volunteers are pre-screened before being placed in an assignment. Applicants must be able to speak, read and write basic English as interviews and orientations are held in English.

Please note:

  1. We regret that we cannot accommodate juvenile or adult court appointed community service requests.
  2. Volunteering does not lead to employment. While some volunteers have gone on to be hired at Baystate, it should not be an expectation or reason for volunteering.

Volunteering at each of our hospitals

Baystate Mary Lane Outpatient Center

Baystate Mary Lane Outpatient Center
Volunteer Services
85 South Street|
Ware MA, 01082

Baystate Mary Lane Hospital volunteers revitalize our spirit and strengthen our commitment to the patients, visitors and family members we serve. Our volunteers, ages 15 and over, supplement the professional health care services delivered throughout BMLH. We assign volunteers to areas that best match their interests, skills and experience.

Volunteer Opportunities

  • Ancillary Services
  • Laboratory
  • Radiology
  • Respiratory services
  • Rehabilitation services
  • Clerical support
  • Community outreach
  • Engineering
  • Food & nutrition services
  • Gift shop
  • Greeters
  • Mail room
  • Nursing
  • Emergency department
  • Medical/Surgical unit
  • Surgical services
  • Oncology services

If you are interested in learning about the volunteer opportunities we currently have available, call the BMLOC Human Resources Department at 413-967-2117.


Baystate Medical Center and Children's Hospital

Baystate Medical Center & Children's Hospital
Fran Del Padre, Manager, Volunteer Services
759 Chestnut Street
Springfield MA, 01199 
Frequently Asked Questions
Benefits of Volunteering
Volunteer Clearance Process

Volunteer Opportunities

Volunteering with infants or children

Pediatric Specialty Programs

College students majoring in Child Life, Child Development, Early Childhood, or Elementary Education, or those currently working in or retired from these fields, are encouraged to apply. However, anyone interested in playing or providing arts and crafts to children or interacting with anxious parents are welcome to apply. Please note that our pediatric programs are very popular and open positions may not always be available.

Pedi Pals: Both teen (at least 15 years old) and adults are welcome to apply to this program which involves comforting and playing with sick children aged infancy through school age in our inpatient setting. Applicants will be interviewed and selected by one of our Child Life Specialists on the Pediatric unit. Make sure to mention that you are interested in volunteering with children when you set up an interview appointment.

Pediatric ER: Our Pediatric ER takes qualified college students and other adults (18 years and older and not in high school) who have the ability and sensitivity to work in an Emergency Room. Selected volunteers must have background experience working with or caring for children and able to handle the stressful environment of an emergency room setting. Applicants will be interviewed and selected by one of our Child Life Specialists from the Pediatric E.R.

Outpatient Pediatric Specialty Center on Wason Avenue: Children who receive care for diabetes, seizure disorders, gastrointestinal diseases, and numerous other specialties are treated in this facility. Volunteers provide play opportunities and diversion to children as they and their parents wait for admission to treatment rooms. You may also provide one-on-one play for children who need to stay for longer treatments. The goal is to create a peaceful, welcoming environment and a “fond farewell” when the child and family leave the clinic. College students and adults are needed for this area. Applicants for this area will be asked to complete a written questionnaire submitted to the supervising Child Life Specialist for review.

Baby Buddies: Applicants ages 18 years (and out of high school) and older may apply to volunteer in our newborn nurseries. Openings are very limited.Those who might want to volunteer in this area should have other areas in mind as a second choice.

Cuddlers: Applicants ages 18 years and older (and out of high school) may apply to volunteer in our Neonatal Intensive Care and Continuing Care Units. Volunteers rock, feed and comfort babies who have had a challenging time after their birth. Volunteers must show sensitivity and understanding of the special care needed for these infants. Recruitment for these volunteers is usually no more than once a year.  Due to the overwhelming response to a recent call for volunteers, this program is filed until fall 2017.

NODA (No One Dies Alone) Volunteers

Mature adults are needed to provide a reassuring, non-anxious presence to actively dying patients who do not have sufficient support from family or friends. Volunteers may also provide support to families of actively dying patients to ensure that patients will not be left alone during their dying process if presence and company is desired. Volunteers provide companionship as requested which includes sitting at bedside conveying a reassuring, non-anxious presence and emotional support to patients and families, reading of requested literature, assisting with music or writing letters and assisting with patient and family needs as assessed in collaboration with nursing and other clinical personnel. We will be accepting applications for this program until October 28, 2016. This program includes 3 mandatory training dates: November 3, November 9 and November 16 - from 5:30-8:00 pm.

Gift Shop Volunteers

Volunteers are accepted for the Market Place Gift Shop near the hospital’s main lobby. Volunteers must be out going and able to correctly handle cash and credit sales transactions. Previous sales/customer service experience considered a plus.

Information Desk and Escort Volunteers

We need volunteers who enjoy helping people and are physically able to walk unassisted for long distances. Volunteers will be stationed at the information desks in the Daly Lobby (main entrance to the hospital) and the Wesson Women's Lobby. These volunteers are expected to escort patients and visitors throughout the hospital. These volunteers will also be expected to push people in wheelchairs when needed. Information Desk volunteers are some of the first people that patients and visitors meet when entering the hospital and therefore need to possess excellent customer service skills. Teens, as well as adults, are welcome to apply for these positions.

Emergency Room Volunteers

Volunteers are needed to provide comfort and support to patients and their families in our Adult ER. Given the Level One Trauma Center status of our ER, we recruit primarily undergrad or graduate students majoring in pre-med or nursing or those in Physician Assistance programs. Other interested adults who want to help our patients and families and feel comfortable in a fast paced and often emotionally charged environment are also welcome to apply.

Nursing Unit Volunteers

Various inpatient nursing units are looking for volunteers to help make the patient’s stay a positive and safe experience. As part of the patient care team, volunteers will interact with patients and their visitors and support the units’ goals of keeping patients safe and comfortable. Volunteers play a key role in making the difference between a good hospital stay and an excellent experience. These volunteers can be teens or adults but must have a very outgoing personality with the ability to follow directions, act independently (once oriented to the unit) and be very observant. These volunteers will need to be able to stand for periods of time and independently navigate the nursing unit in a safe and efficient manner.

Chestnut Surgical Center and Endoscopy Suite

The Chestnut Surgical and Endoscopy Suites are used for patients having minor surgery or medical procedures that require monitored sedation. Most patients come in for their procedure and are discharged a few hours later. Volunteers are needed to help escort patients at time of discharge as well as assist nursing staff with other duties within the suites. We have openings for teens (4-7pm) as well as adults, mornings, afternoons and early evening. Volunteers must be physically able to push patients in wheelchairs for an extended distance as well as tolerate being on their feet for long periods of time.

Chestnut Reception Area

Volunteers are needed to greet patients and visitors on the 2nd level of the Chestnut Surgery Center. They will answer phones and communicate with the nurses in the various surgical suites. Volunteers will assist with basic clerical tasks including patient check in. Volunteers for this area must have tact and an outgoing personality. They must be able to push patients in wheelchairs and physically navigate the department without assistance.

Office Volunteers

We have a few areas that are in need of volunteers who have good office skills. Office settings may require volunteers who will do some data entry, make phone calls, help with filing and office organization. Some assignments are located at the main hospital and others are located within the greater Springfield area.

Family Waiting Rooms

We have 3 family waiting rooms in need of volunteers.

  • Our Surgical Family Waiting Room is looking for early risers (Monday – Friday) to cover the early morning shift: 6 am-9 am as well as other time slots throughout the day (Monday-Friday). Volunteers in the surgical family waiting room also escort family members to the recovery room when requested.
  • Our Intensive Care Waiting Room is looking for volunteers who can cover 4 hour shifts from 10am-6pm. We cannot use teen volunteers in this waiting room due to the critical status of patients in the Intensive Care Unit.
  • Our  new Heart and Vascular Critical Care Unit is looking for volunteers to assist in their waiting room. Volunteers are most needed for morning, afternoon and early evening shifts. We cannot accommodate teens in this position given the critical status of the patients in this area.

Waiting room volunteers spend time with families in the waiting rooms providing support and general information as needed. In general, these volunteers must be able to walk long distances, use tact and courtesy when interacting with people and be very outgoing and understanding of the stress level the families are under in these areas.

Health Information Management Volunteers

The medical records department in our Holyoke location is looking for volunteers to help with filing and other basic clerical duties. Hours can be very flexible here, weekends and evenings included. Volunteers can sit and stand as needed and must be able to lift up to 5 pounds.

Transport Volunteers

We are looking for teens for after school assignments in this area. Transport volunteers assist the transport team in locating and distributing wheel chairs, stretchers and other pieces of equipment throughout the hospital. They also help to discharge patients once the patient is seated in a wheelchair and ready to leave their hospital unit. Volunteers should have outgoing personalities and must be physically able to push equipment and patients in wheelchairs and walk unassisted for long distances.

Cafeteria host and hostess

Volunteers are needed to assist diners in our hospital’s main café. This placement consists of helping to clear tables once vacated, offer to take trays and dispose of them for people needing assistance (this may include the elderly) and insuring that the overall seating area looks clean and organized. Volunteers may also assist visitors by giving out directions to patient floors or the main lobby.

Baystate Franklin Medical Center

Baystate Franklin Medical Center
Becky George, Manager, Volunteer Services

164 High Street and 48 Sanderson Street
Greenfield MA, 01301 
Phone: 413-773-2318
Fax: 413-773-2091


BFMC is honored to have over 300 dedicated volunteers doing a variety of tasks in 30 different departments. Assignments are based on the needs of the hospital and to support staff in service to patients. Whenever possible, we try to honor volunteers' requests in regards to scheduling. Volunteers span from students to seniors and range in age from 15 - 90 years old. The process begins with a completed application, continues with an interview, clearances, group orientation and then observing seasoned volunteers to determine the best fit.

Volunteer Tasks May Include:

  • Mail room
  • Gift shop
  • Chaplaincy program
  • Reception: front lobby, surgical building and medical practices
  • Human Resources
  • Surgical Services
  • Radiology
  • OBS/Maternity
  • Cardiopulmonary and Cardiac Rehabilitation
  • Physicians’ offices
  • Dietary/café
  • Emergency Department
  • Blood Pressure Clinic and Bloodmobile
  • Compiling charts
  • Assembling welcome packets
  • Volunteer office
  • Oncology
  • Quilt Makers
  • iPad lending Project
  • Waiting Room Greeter
  • Special Events
  • Clerical and office projects

Requirements for Baystate Franklin Volunteers

  • You must be at least 15 years of age.
  • All volunteers must be medically cleared, pass a background check and attend a hospital policy orientation.
  • We suggest a commitment of once a week for a minimum of 6 months.

Baystate Visiting Nurse Association & Hospice

To inquire about hospice volunteer opportunities, please call:

Corinne Wood
50 Maple St
Springfield MA, 01102

Hospice volunteers are special people. They have a true desire to help. They are caring, emotionally mature, and comfortable talking about death and dying. By providing respite time and emotional support, they can be a comfort to the entire family.

Hospice volunteers are thoroughly and comprehensively trained on a range of topics such as emotional support, emergency procedures, universal precautions, and the importance of respecting patient and family rights. Volunteers also learn how to listen more effectively – which may be the most important service a volunteer can provide.

Examples of volunteer duties:

Companion volunteers: offer supportive listening and temporary respite for caregivers. They may assist with meal preparation, light housekeeping, shopping, transportation to doctor appointments, and other errands.

Volunteers sit vigil during the last hours in absence of a family member.

Certified practitioners: provide complimentary therapies such as Reiki, therapeutic massage, therapeutic touch, guided imagery, therapeutic music and aromatherapy.

Reiki & Therapeutic Touch Practitioners use their hands to facilitate a feeling of deep relaxation beneficial to those experiencing pain, agitation or restlessness.

Certified Massage Therapists use massage and reflexology to ease aching muscles, lessen tension, and balance the energy that flows through the body.

Volunteer hairdressers: give haircuts in the patient’s home.

Puppeteers: helps explore emotional issues around death in a non-threatening way.

Pet therapy volunteers: provide friendly visits with their dogs.

Office volunteers: give general office support to the hospice team.

Baystate Wing Hospital

Over the course of a year, our more than 75 volunteers donate 6,000 hours of their time. Volunteers work in every department at our hospital and at our five community medical centers.


As a volunteer, we offer you great benefits, including food and beverages and free flu shots.

Adult and Student (ages 15 and older) Volunteers

If you are interested, as an applicant you would be interviewed and placed in a position that suits your interests and our needs.

How to Volunteer

Call: 413-370-5235
Baystate Wing Hospital
40 Wright St.
Palmer MA, 01069

Internships and Clinicals

Internships and Clinical Rotations

Internships and clinicals are only available for students enrolled in accredited programs at institutions affiliated with Baystate Health.

Baystate does not offer clinical or internship placement services. 

You, or your school, must make these arrangements, then contact the Healthcare Education Office at 413-794-4466 for approval and onboarding.

What are clinicals and internships and who is eligible?

Job Shadowing/Observerships

Job Shadowing/Observerships

Observerships provide current or prospective healthcare students the opportunity to observe healthcare employees in a workplace setting. The goal is to help individuals learn about health career options and the required occupational skills.

Baystate does not offer placement services for observerships. 

You must make arrangements directly with one of our healthcare professionals, then contact the Healthcare Education Office at 413-794-4466 for approval and onboarding.

What are observerships and who is eligible?

Our Locations