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Information for Vendors

Contact Us

Please call our purchasing team
with questions or inquiries.
Monday - Friday: 8 am - 4:30 pm


Baystate Health’s department of Supply Chain Management oversees all purchasing, inventory control, and materials management for our health system. In service to our patients, we are dedicated to the procurement of the highest quality goods and services at the best value.


We welcome you to pursue business opportunities with Baystate Health. Together with our vendor partners, we work to ensure that all Baystate facilities use quality, cutting-edge products and services – and that all acquisitions are value-driven and cost-effective.

Our Commitment to Diversity

We are committed to supporting diverse and locally owned vendors. Our Supplier Diversity Program gives an equal opportunity for certified minority, women, and veteran-owned businesses to take part in our procurement process and to potentially conduct business with Baystate Health.

Getting Started

Contact the Purchasing Team

The Purchasing team works directly with vendors to buy approved products. Vendors interested in doing business with Baystate Health should contact our Purchasing department at 413-322-4090.

Business Hours: Monday – Friday: 8 am – 4:30 pm

Baystate Health: 413-322-4090
Baystate Franklin Hospital: 413-322-4090
Baystate Noble Hospital: 413-572-5111
Baystate Wing Hospital: 413-370-5316
Baystate Mary Lane Outpatient Center: 413-967-2219

Download a list of Baystate Health Supply Chain General Contacts.

Medical and Surgical Suppliers

Medical and surgical suppliers of clinical products and equipment are considered “corporate vendors” at Baystate Health. Prospective corporate vendors who wish to pursue business opportunities with Baystate are required to meet with our Clinical Value Analysis team. Please email Value Analysis to schedule a meeting.

Invoicing and Payment

For questions concerning invoicing and payment, please email Accounts Payable.

Find Us at Baystate Facilities

Corporate vendor representatives are required to sign in and obtain a badge at the time of your visit.

We offer convenient kiosks at the following locations:

Baystate Medical Center
Daly Building, Main Entrance/Registration area
Chestnut Surgery Center, OR waiting area
Springfield Building, Docking area

Baystate Franklin Medical Center
Spoke 4, Ground floor by Pharmacy
Surgical Center, Ground floor by service entrance

Baystate Noble Hospital
Materials Management Area

Baystate Wing Hospital
Human Resources Office

Baystate Mary Lane Outpatient Center
Administration Building, Human Resources waiting room

For entry to all other Baystate Health facilities, including medical practices, please inquire with the front desk concierge for assistance.

Download Vendor Policies