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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Nursing Quality Measures

The table below displays information on nurse-to-patient ratios for all the Intensive Care Units (ICUs) within Baystate Health.  We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.

Name of ICU Type of ICU Average Daily Patient Census Average Daily Staff Nurse Census Average Daily Staff Nurse-to-Patient Ratio 
Baystate Medical Center (for reporting period 4/1/2019 - 6/30/2019)  
HVCC Heart & Vascular 20 11 1 : 1.8
MICU/SICU Adult Medical & Surgical 24 15 1 : 1.6
NICU/CCN Neonatal & Continuous Care Nursery 24 14 1 : 1.7
PICU Pediatric  3 3 1 : 1.1
Baystate Franklin Medical Center (for reporting period: 10/1/2019- 12/31/2019)
BFMC ICU Adult Medical & Surgical 2 2 1: 1.1
Baystate Wing Hospital (for reporting period 7/1/2019 - 9/30/2019)  
BWH ICU Mixed Medical & Surgical 3.4 1.2982 1:2.6241
 Baystate Mary Lane Outpatient Center
 BMLH ICU Medical & Surgical 0 0 NA
 Baystate Noble Hospital
 BNH ICU Adult Medical & Surgical 0.68478
0.98913 1: 0.69231


Hospital data from prior reporting periods