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You May Experience a Little Extra Wait Time

We’ve recently updated our electronic health record and other systems to better support your care. We appreciate your patience and understanding as we work through this change and look forward to caring for you!

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Information about Mercy Medical Center’s Transition to Baystate Health

Mercy Medical Center and its affiliated medical group practices joined Baystate Health on November 1, 2026.

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Nursing Quality Measures

The table below displays information on nurse-to-patient ratios for all the Intensive Care Units (ICUs) within Baystate Health.  We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.

Past reports are available upon request.

Reporting Period: 7/1/26-9/30/26

Name of ICU Type of ICU  Average Daily Patient Census Average Daily Staff Nurse Census  Average Daily Staff Nurse-to-Patient Ratio
HVCC Heart & Vascular 23 18 1: 1.3
MICU/SICU Adult Medical & Surgical 23 16 1: 1.4
NICU Neonatal 20 11 1: 1.8
PICU Pediatric 4 4 1: 1.1


Reporting Period: 7/1/26-9/30/26

Name of ICU Type of ICU  Average Daily Patient Census Average Daily Staff Nurse Census  Average Daily Staff Nurse-to-Patient Ratio
BFMC ICU Adult Medical & Surgical 2 2 1: 1.0

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