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High Street Health Center Closed

The Baystate High Street Health Center, located at 140 High St in Springfield, is currently closed due to a broken water pipe. Providers are reaching out to patients impacted by this closure. Patients should continue to call (413) 794-2511 for care needs, including telehealth. All other provider sites and clinics are open.

Nursing Quality Measures

The table below displays information on nurse-to-patient ratios for all the Intensive Care Units (ICUs) within Baystate Health.  We have made this information available to you in accordance with Massachusetts regulation 958 CMR 8.00.

Past reports are available upon request.

Name of ICU Type of ICU Average Daily Patient Census Average Daily Staff Nurse Census Average Daily Staff Nurse-to-Patient Ratio 
Baystate Medical Center (for reporting period: 10/1/2025-12/31/2025)  
HVCC Heart & Vascular 22 17 1: 1.3
MICU/SICU Adult Medical & Surgical 25 17 1: 1.4
NICU/CCN Neonatal & Continuous Care Nursery 22 12 1: 1.8
PICU Pediatric  4 3 1: 1.3
         
Baystate Franklin Medical Center (for reporting period: 10/1/2025-12/31/2025)
  
BFMC ICU Adult Medical & Surgical 2 2 1: 1.2
 

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