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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

Home About Us Quality and Safety

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Quality and Safety

When you choose (or consider choosing) a Baystate Health hospital or facility for medical care, you want assurance of:

  • A successful, healthy outcome
  • The most expert and advanced medical care available
  • Safe, error-free care
  • Comfort and peace of mind for yourself, your care partners, and visitors

Baystate Health and its largest hospital, Baystate Medical Center, has won numerous prestigious quality and safety awards.