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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

Community Health Needs Assessment and Other Resources

Baystate Health is required to conduct a Community Health Needs Assessment (CHNA) and develop implementation strategies every three years. In addition, hospitals are required to submit annual Community Benefits reports to the MA Office of the Attorney General.

Community Health Needs Assessments (CHNA)

Full 2019 Reports:

Strategic Implementation Plans (2020 - 2022):

Community Benefit Reports

View our hospitals' 2018 Community Benefit Reports as filed with the MA Office of the Attorney General:

Community Health Needs Assessment and Strategy Implementation Plan Archive

Full 2016 Reports:

Baystate Medical Center
Baystate Franklin Medical Center
Franklin County Elder Report
Baystate Mary Lane Hospital (known as Baystate Mary Lane Outpatient Center as of 9/10/16)
Baystate Wing Hospital
Baystate Noble Hospital

Full 2013 Reports:

Baystate Medical Center
Baystate Franklin Medical Center
Baystate Mary Lane Hospital (known as Baystate Mary Lane Outpatient Center as of 9/10/16)
Baystate Wing Hospital
Baystate Noble Hospital