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Making Payments

You have the option of paying online, over the phone, in person, or through a monthly payment plan. We accept payments from checking, savings, Mastercard, Visa, American Express, and Discover.

Paying Online

In addition to payments from checking or savings, we accept Mastercard, Visa, American Express and Discover.  You will need the account number from one of your bills.  You can now pay multiple accounts for multiple Baystate Health organizations with one transaction. 

Please select 'Pay Your Bill' to make payments online for:

  • Baystate Medical Center or Baystate Reference Laboratories
  • Baystate Medical Practices
  • Baystate Franklin Medical Center
  • Baystate Mary Lane Hospital
  • Baystate Noble Hospital
  • Baystate Reference Labs

Pay Your Bill

Paying Via Text Message

If we have your cell phone number on file, you have the option to pay your bill through text message.

After your appointment (or after your insurance processes your claim), you will receive a text message with a quick, easy and secure link to pay your bill. When you receive the first message, you will have the option to opt out billing text messages if you do not want to pay via text message in the future.

Paying by Phone


Patients at all Baystate Health hospitals can call 413-794-9999 or 877-461-1931.


Patients at Baystate Reference Laboratories can call BRL Billing Solutions (LBS) at 866-353-8345.

Baystate Medical Practices

Call 413-794-5700 or 800-436-6865 during regular business hours.  You can pay by phone 24/7 by calling the number on your bill and choosing option 1.  Please have the account number handy (which is printed on your bill).

Making Monthly Payments

Baystate Health offers interest and finance free payment plan options. Call our Patient Billing Services area for details at 413-794-9999 or toll free 877-461-1932.

Paying in person

Patients may make payments at their BMP practice or at the nearest Baystate facility.

The Patient Billing Service Center located at 280 Chestnut Street in Springfield, MA is open 8 am - 4 pm Monday-Friday, or stop by any cashier at:

Baystate Medical Center

759 Chestnut Street
Springfield, MA
3rd Floor in Daly Building
Hours: 9 am -  pm
Monday - Friday

Baystate Franklin Medical Center

164 High Street
Greenfield, MA
Patient Registration
Hours: 8:30 am - 4:00 pm
Monday - Friday

Baystate Mary Lane Outpatient Center

85 South Street
Ware, MA
Patient Registration
Hours: 6:30 am - 3 pm
Monday - Friday

Baystate Noble Hospital

115 West Silver Street
Westfield MA
Customer Service, Main Floor
Hours: 9 am - 4 pm
Monday - Friday

Baystate Wing Hospital (Includes Griswold Center and various Baystate Wing Medical Offices)

40 Wright Street
Palmer, MA
Hours: 8:30 am - 3:30 pm
Monday - Friday

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