Visitor Screening
All visitors will be screened and must be free of any COVID-19 symptoms. Upon arrival, all visitors must wear a mask, complete a temperature screening and sanitize hands. We will provide a mask if needed. If you have positive symptoms, you will not be allowed into the building. Please contact your primary care doctor or an urgent care center for a testing referral.
Visitors Check-in and Out
For the continued safety of patients, visitors and staff during the coronavirus pandemic, all Baystate Health hospitals have implemented a visitor check-in log as part of our visitation policy.
- Visitors to all hospitals, health centers, and medical practices will be asked to provide their full name, phone number and picture ID to be recorded in the log, as well as the name of the patient they are visiting.
- Visitors who do not have a photo ID will still be asked to provide the above information. No visitor information will be shared with any immigration institutions.
- All visitors will be screened and must be free of any COVID-19 symptoms.
- Each visitor will have their temperature checked with an infrared no touch thermometer and will be asked a series of questions about symptoms and exposure.
Visitors coming to Baystate Medical Center should allow extra time for our enhanced check-in process, especially during peak visiting hours (noon - 1 pm).
Masks are required
Visitors are required to wear a mask that covers the nose and mouth at all times while in a Baystate Health facility, even when they are in a patient’s room.
If you do not have a mask, you will be given one during the screening process.
Visitors who are unwilling or unable to comply with the mask requirement will not be allowed to enter or remain in the building.
Learn more about COVID-19 safety.
Baystate Medical Center and Baystate Children's Hospital
Free parking 24 hours a day/seven days a week. Valet services are at the following locations:
- Daly lobby: 8 am – 4:30 pm l Monday - Friday
- Wesson lobby: 8 am – 4:30 pm l Monday - Friday
- Chestnut Building: 7:30 am – 3:30 pm l Monday - Friday
- Emergency Department: 9 am – 12 am l Monday – Friday
Baystate Franklin Medical Center
Parking is available at the main entrance and ground floor entrance for patients and visitors.
Baystate Wing Hospital and Baystate Mary Lane Outpatient Center
Parking is available at the main entrance and at 1st floor entrance for patients and visitors.
Baystate Medical Center and Baystate Children's Hospital
- Daly or Wesson entrances from 12 noon – 8 pm daily
- Chestnut Building for patients only – Main entrance under the canopy from 5 am – 7 pm daily
Baystate Franklin Medical Center
- Baystate Franklin Medical Center main entrance 164 High Street
- Baystate Franklin Medical Center ground floor entrance on Sanderson Street.
Baystate Noble Hospital
- Main Lobby and Surgical Services entrances only.
Baystate Wing Hospital and Baystate Mary Lane Outpatient Center
- Baystate Wing Hospital Main Entrance (ground floor)
- Baystate Wing Hospital Day Surgery Entrance (first floor)
- Baystate Wing Hospital Emergency Room Entrance (ground floor)
- Baystate Mary Lane Outpatient Center main entrance
Visitors who do not follow these guidelines will be asked to leave the building.
After screening, start at the information desk
After being screened, washing hands and placing on a mask, the visitors will report to the main information desk where they entered for help with patient room location, wayfinding, and general information.
Travel directly to the patient's room
Visitors will then travel directly to the patient’s room and wash their hands (or use hospital hand sanitizer) prior to entering the patient’s room and when leaving. Visitors must remain in the patient’s room the entire time that they are visiting, and must always stay at least 6 feet away from the patient (social distance), and always have their mask on properly. No eating or drinking in the patient’s room.
Follow guidelines for public spaces within hospitals
- Visitors are permitted access to food only in public retail spaces and dining rooms. Please follow occupancy guidelines for table and chairs for eating in the dining rooms and retail space seating.
- Visitors are permitted to use public bathrooms.
Food
Food brought from home must be eaten at the time of delivery as it cannot be refrigerated or microwaved.
Flowers
Yes, outside flowers are allowed including from home or family.
Baystate Medical Practices & Outpatient Services
Our outpatient practices are currently in the "green" tier, which means 1 visitor is allowed to come with a patient for all provider visits and services including office appointments, radiology, imaging, lab work, and prenatal appointments.
Exceptions:
- Life-changing diagnosis: up to 2 visitors allowed
- Patients with disabilities: 1 care person + 1 visitor
Prenatal/Ultrasound Appointments
- 1 visitor over the age of 12 may accompany a patient.
Labor and Delivery
- 1 designated support person and 2 visitors at a time.
- Support person may stay for duration of hospital stay and come and go throughout the day.
- 1 support person is allowed in the operating room during surgical delivery.
Neonatal Intensive Care Unit (NICU) and Continuing Care Nursery (CCN)
- Both parents may visit the newborn together wearing masks.
We will provide you with one clear plastic, 2-gallon, zip-top bag when you enter the building. All items must fit into one bag, as only one bag is permitted per patient. Important personal items include, but are not limited to:
- Eye Glasses
- Dentures
- Hearing Aids
- Cell Phone
Food and drinks from outside are not allowed, with some exceptions when necessary.
Baystate Health will not be responsible for lost or stolen personal items.
See our what to expect when staying at the hospital, including bringing items from outside, support and amenities, and leaving the hospital.