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Visiting Hours and Policies

Tiered Policy Based on CDC, DPH, and State Guidelines

As more people in our communities are vaccinated, we’re happy to say our visitor policy guidelines for each tier are being updated to allow more visitors. There will still be red, yellow, green and gray tiers (also called zones) for visitation based on the CDC, DPH and state guidelines, but the policy details within the tiers will change.

Baystate Health facilities are currently in the GREEN ZONE.

The tiers are based on the number of COVID-19 positive patients in a city or town and how prevalent the virus is. Red zones are considered at the highest risk for COVID-19 followed in decreasing risk by yellow, green and gray zones.

Visitor Policy Overview & Hours

For hospitals in zones that allow visitation, the hours continue to be daily from noon to 8 pm

ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization: wearing facemasks, frequent handwashing, maintaining physical/social distance of 6 feet as possible, and no sharing food.

Al Baystate Health hospitals, practices and clinics are now in the green tier/zone for visitation. Here is a summary of the policy:

  • Inpatient units and Emergency Departments are now open to visitation at all BH hospitals. 
  • Outpatient practices now allow 1 visitor. 
  • 1 visitor is allowed for patients not in the ICU.
  • 2 visitors for patients in ICU.
  • Pediatric patients will have up to 2 parents or guardians.
  • Pregnant patients can bring 1 support person to ultrasound appointments. 

Current Hospital and County Tiers

Hampden County

Berkshire County

Franklin County

Hampshire County

What are the screening procedures for visitors?

Visitor Screening

All visitors will be screened and must be free of any COVID-19 symptoms. Upon arrival, all visitors must wear a mask, complete a temperature screening and sanitize hands. We will provide a mask if needed. If you have positive symptoms, you will not be allowed into the building. Please contact your primary care doctor or an urgent care center for a testing referral.

Visitors Check-in and Out

For the continued safety of patients, visitors and staff during the coronavirus pandemic, all Baystate Health hospitals have implemented a visitor check-in log as part of our visitation policy.

  • Visitors to all hospitals, health centers, and medical practices will be asked to provide their full name, phone number and picture ID to be recorded in the log, as well as the name of the patient they are visiting.
  • Visitors who do not have a photo ID will still be asked to provide the above information. No visitor information will be shared with any immigration institutions.
  • All visitors will be screened and must be free of any COVID-19 symptoms.
  • Each visitor will have their temperature checked with an infrared no touch thermometer and will be asked a series of questions about symptoms and exposure.

Visitors coming to Baystate Medical Center should allow extra time for our enhanced check-in process, especially during peak visiting hours (noon - 1 pm).

Are masks required in Baystate Health buildings?

Masks are required

Visitors are required to wear a mask that covers the nose and mouth at all times while in a Baystate Health facility, even when they are in a patient’s room.

If you do not have a mask, you will be given one during the screening process.

Visitors who are unwilling or unable to comply with the mask requirement will not be allowed to enter or remain in the building.

Learn more about COVID-19 safety.

Where should I park? Are valet services available?

Baystate Medical Center and Baystate Children's Hospital

Free parking 24 hours a day/seven days a week. Valet services are at the following locations:

  • Daly lobby: 8 am – 4:30 pm l Monday - Friday
  • Wesson lobby: 8 am – 4:30 pm l Monday - Friday
  • Chestnut Building: 7:30 am – 3:30 pm l Monday - Friday
  • Emergency Department: 9 am – 12 am l Monday – Friday

Baystate Franklin Medical Center

Parking is available at the main entrance and ground floor entrance for patients and visitors.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

Parking is available at the main entrance and at 1st floor entrance for patients and visitors.

Where are the hospital visitor entrances?

Baystate Medical Center and Baystate Children's Hospital

  • Daly or Wesson entrances from 12 noon – 8 pm daily
  • Chestnut Building for patients only – Main entrance under the canopy from 5 am – 7 pm daily

Baystate Franklin Medical Center

  • Baystate Franklin Medical Center main entrance 164 High Street
  • Baystate Franklin Medical Center ground floor entrance on Sanderson Street.

Baystate Noble Hospital

  • Main Lobby and Surgical Services entrances only.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

  • Baystate Wing Hospital Main Entrance (ground floor)
  • Baystate Wing Hospital Day Surgery Entrance (first floor)
  • Baystate Wing Hospital Emergency Room Entrance (ground floor)
  • Baystate Mary Lane Outpatient Center main entrance

What are the visiting hours?

Daily from noon to 8 pm.

Where are visitors allowed within hospitals?

Visitors who do not follow these guidelines will be asked to leave the building.

After screening, start at the information desk

After being screened, washing hands and placing on a mask, the visitors will report to the main information desk where they entered for help with patient room location, wayfinding, and general information.

Travel directly to the patient's room

Visitors will then travel directly to the patient’s room and wash their hands (or use hospital hand sanitizer) prior to entering the patient’s room and when leaving. Visitors must remain in the patient’s room the entire time that they are visiting, and must always stay at least 6 feet away from the patient (social distance), and always have their mask on properly. No eating or drinking in the patient’s room.

Follow guidelines for public spaces within hospitals

  • Visitors are permitted access to food only in public retail spaces and dining rooms. Please follow occupancy guidelines for table and chairs for eating in the dining rooms and retail space seating.
  • Visitors are permitted to use public bathrooms.

Are outside items allowed inside Baystate Health hospitals?

Food

Food brought from home must be eaten at the time of delivery as it cannot be refrigerated or microwaved.

Flowers

Yes, outside flowers are allowed including from home or family.

Are visitors allowed in outpatient centers and practices?

Baystate Medical Practices & Outpatient Services

Our outpatient practices are currently in the "green" tier, which means 1 visitor is allowed to come with a patient for all provider visits and services including office appointments, radiology, imaging, lab work, and prenatal appointments. 

Exceptions:

  • Life-changing diagnosis: up to 2 visitors allowed
  • Patients with disabilities: 1 care person + 1 visitor

What are the policies for OBGYN patients and visitors?

Prenatal/Ultrasound Appointments

  • 1 visitor over the age of 12 may accompany a patient.

Labor and Delivery 

  • 1 designated support person and 2 visitors at a time.
  • Support person may stay for duration of hospital stay and come and go throughout the day.
  • 1 support person is allowed in the operating room during surgical delivery.

Neonatal Intensive Care Unit (NICU) and Continuing Care Nursery (CCN)

  • Both parents may visit the newborn together wearing masks.

What personal items can I bring from home?

We will provide you with one clear plastic, 2-gallon, zip-top bag when you enter the building. All items must fit into one bag, as only one bag is permitted per patient. Important personal items include, but are not limited to:

  • Eye Glasses
  • Dentures
  • Hearing Aids
  • Cell Phone

Food and drinks from outside are not allowed, with some exceptions when necessary.

Baystate Health will not be responsible for lost or stolen personal items.

See our what to expect when staying at the hospital, including bringing items from outside, support and amenities, and leaving the hospital.

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