Visiting Hours and Policies
AS OF MONDAY, JUNE 15, 2020, WE ARE WELCOMING VISITORS BACK
We know your loved ones play a vital role in your care journey. We are eager to welcome back visitors and help create a more healing environment for all.
Effective Monday, June 15, 2020, Baystate Health is updating its visitor policy. Please note that there are restrictions to our visitation policy which are necessary to protect the health and safety of our patients and staff.
Visitors who do not follow these guidelines will be asked to leave the building.
Updated Visitor Policy
Visiting Patients in Baystate Health Hospitals
1 visitor is allowed per patient at time, including 1 parent/guardians of patients within Baystate Children's Hospital. No visitors are allowed in our emergency departments.
We make the following exceptions for certain patients in our hospitals and emergency departments:
- For our OB patients who are in labor: 1 birthing partner or 1 visitor at a time
- For our hospice patients and our end-of-life patients: 1 clergy member + 1 visitor
- For our patients with disabilities such as physical, cognitive, etc.: 1 companion + 1 visitor
- Attorneys of patients: 1 attorney + 1 visitor
Employees may also be visitors, and must follow these same guidelines.
COVID-19 Patient Visitor Policy
No visitors for COVID-19 positive patients (or patients awaiting COVID test results) are allowed at this time. Exceptions for these patients include:
- 1 parent or guardian may visit patients under 18.
- 1 birthing partner is allowed for OB patients who are in labor.
- 1 person +1 clergy member per day may visit hospice patients and our end-of-life patients.
- 1 companion may visit patients who are intellectually/physically disabled.
Behavioral Health Units
Visitation takes place in unit common areas by appointment.
Visitors at Outpatient Services
Visitors cannot accompany patients for any outpatient appointments.
Exceptions are as follows and are at the discretion of Baystate Health:
- 1 parent/guardian for patients 18 years old or younger or for adult patients with legal guardians.
- Both parents/guardians are allowed to accompany intellectually/physically disabled patients.
See our tips for staying connected even when you can't visit.
What to Expect When Visiting