You are using an older version of Internet Explorer that is not supported on this site. Please upgrade for the best experience.

Visiting Hours and Policies

For the safety of patients, caregivers, and visitors, we have changed our visitor policy based on the Massachusetts Department of Public Health’s tiered guidelines.

The tiers – also referred to as zones – are based on the number of COVID-19 positive patients in a city or town and how prevalent the virus is. Red zones are considered at the highest risk for COVID-19 followed in decreasing risk by yellow, green and gray zones.

Visitor Hours

For hospitals in zones that allow visitation, the hours continue to be daily from noon to 8 pm.

Current Hospital Zones as of 11/17/2020

  • Baystate Medical Center in Springfield and RED (no visitors, details here)
  • Baystate Children's Hospital in Springfield: RED (no visitors except 1 parent/guardian, details here)
  • Baystate Franklin Medical Center in Greenfield: GREEN (1 visitor for non-COVID patient, details here)
  • Baystate Noble Hospital in Westfield: RED (no visitors, details here)
  • Baystate Wing Hospital in Palmer: RED (no visitors, details here)

Exceptions to the visitor policy

  • 1 parent/guardian for COVID-19 positive and negative children
  • 1 support person at a time for labor, delivery and duration of hospital stay
  • Hospice/end-of-life or for life-changing diagnosis (red: 2 visitors + 1 clergy, green: case by case)
  • 1 support person for patients with disabilities

What are the screening procedures for visitors?

Visitors with COVID-19 symptoms are not allowed

All visitors will be screened and must be free of any COVID-19 symptoms. Upon arrival, all visitors must wear a mask, complete a temperature screening and sanitize hands. We will provide a mask if needed. If you have positive symptoms, you will not be allowed into the building. Please contact your primary care doctor or an urgent care center for a testing referral.

Visitors must check in

For the continued safety of patients, visitors and staff during the coronavirus pandemic, all Baystate Health hospitals have implemented a visitor check-in log as part of our visitation policy.

  • Visitors to all hospitals will be asked to provide their full name, phone number and picture ID to be recorded in the log, as well as the name of the patient they are visiting.
  • Visitors who do not have a photo ID will still be asked to provide the above information. No visitor information will be shared with any immigration institutions.
  • All visitors will be screened and must be free of any COVID-19 symptoms.
  • Each visitor will have their temperature checked with an infrared no touch thermometer and will be asked a series of questions about symptoms and exposure.

Visitors coming to Baystate Medical Center should allow extra time for our enhanced check-in process, especially during peak visiting hours (noon - 1 pm).

What is the mask requirement in Baystate Health buildings?

Masks are required

Visitors are required to wear a mask that covers the nose and mouth at all times while in a Baystate Health facility, even when they are in a patient’s room.

If you do not have a mask, you will be given one during the screening process.

Visitors who are unwilling or unable to comply with the mask requirement will not be allowed to enter or remain in the building.

Learn more about COVID-19 safety.

Where should I park? Are valet services available?

Baystate Medical Center and Baystate Children's Hospital

Valet services are at the following locations:

  • Daly lobby: 8 am – 4:30 pm Monday - Friday
  • Wesson lobby: 8 am – 4:30 pm l Monday - Friday
  • Chestnut Building: 7:30 am – 3:30 pm l Monday - Friday
  • Emergency Department: 9 am – 12 am l Monday - Friday

Baystate Franklin Medical Center

Parking will be available at the main entrance and ground floor entrance for patients and visitors.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

Parking will be available at the main entrance and at 1st floor entrance for patients and visitors.

Where are the hospital visitor entrances?

Baystate Medical Center and Baystate Children's Hospital

  • Daly or Wesson entrances from 12 noon – 8 pm daily
  • Chestnut Building for patients only – Main entrance under the canopy from 5 am – 7 pm daily

Baystate Franklin Medical Center

  • Baystate Franklin Medical Center main entrance 164 High Street
  • Baystate Franklin Medical Center ground floor entrance on Sanderson Street.

Baystate Noble Hospital

  • Main Lobby and Surgical Services entrances only.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

  • Baystate Wing Hospital Main Entrance (ground floor)
  • Baystate Wing Hospital Day Surgery Entrance (first floor)
  • Baystate Wing Hospital Emergency Room Entrance (ground floor)
  • Baystate Mary Lane Outpatient Center main entrance

What are the visiting hours?

Daily from noon to 8 pm.

Where are visitors allowed within hospitals?

Visitors who do not follow these guidelines will be asked to leave the building.

After screening, start at the information desk

After being screened, washing hands and placing on a mask, the visitors will report to the main information desk where they entered for help with patient room location, wayfinding, and general information.

Travel directly to the patient's room

Visitors will then travel directly to the patient’s room and wash their hands (or use hospital hand sanitizer) prior to entering the patient’s room and when leaving. Visitors must remain in the patient’s room the entire time that they are visiting, and must always stay at least 6 feet away from the patient (social distance), and always have their mask on properly. No eating or drinking in the patient’s room.

Follow guidelines for public spaces within hospitals

  • Visitors are permitted access to food only in public retail spaces and dining rooms. Please follow occupancy guidelines for table and chairs for eating in the dining rooms and retail space seating.
  • Visitors are permitted to use public bathrooms.

Are outside items allowed inside Baystate Health hospitals?

Food

Food brought from home must be eaten at the time of delivery as it cannot be refrigerated or microwaved.

Flowers

No flowers are permitted from outside at this time. 

Are visitors allowed in outpatient centers and practices?

Baystate Medical Practices & Outpatient Services: No visitors at this time

Exceptions:

  • 1 parent/guardian at a time for a patient under 18 years old
  • 1 support person for patients with disabilities

What personal items can I bring from home?

We will provide you with one clear plastic, 2-gallon, zip-top bag when you enter the building. All items must fit into one bag, as only one bag is permitted per patient. Important personal items include, but are not limited to:

  • Eye Glasses
  • Dentures
  • Hearing Aids
  • Cell Phone

Food and drinks from outside are not allowed, with some exceptions when necessary.

Baystate Health will not be responsible for lost or stolen personal items.

See our what to expect when staying at the hospital, including bringing items from outside, support and amenities, and leaving the hospital.