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Visiting Hours and Policies

We know your loved ones play a vital role in your care journey. We are eager to welcome back visitors and help create a more healing environment for all.

Please note that there are restrictions to our visitation policy which are necessary to protect the health and safety of our patients and staff.

Visitors who do not follow these guidelines will be asked to leave the building.

Updated Visitor Check-in Process (Effective 8/3/2020)

We have resumed hospital visiting hours, which are daily from noon to 8 pm. Visitors coming to Baystate Medical Center should allow for extra time for our enhanced check-in process, especially during peak visiting hours from noon - 1 pm.

Visiting Patients in Baystate Health Hospitals

For the continued safety of patients, visitors and staff during the coronavirus pandemic, all Baystate Health hospitals (Baystate Medical Center and Baystate Children’s Hospital in Springfield, Baystate Franklin Medical Center in Greenfield, Baystate Noble Hospital in Westfield, and Baystate Wing Hospital in Palmer) will be implementing a visitor check-in log as part of the visitation policy.

Visitors will be asked to provide the following information for infection control purposes:

  • Full name
  • Phone number
  • Name of the patient they are visiting
  • Photo ID (Visitors who do not have a photo ID will still be asked to provide the above information. No visitor information will be shared with any immigration institutions.)

Baystate Health Visitor Policy

Masks and COVID-19 Screening

Visitors must wear masks correctly at all times at all Baystate Health facilities. Visitors wearing masks with vents are not allowed and will be issued an approved mask from the hospital.

Upon arrival, all patients and permitted accompanying parent/guardian/caregiver must:

  • Wear masks
  • Complete a temperature screening
  • Sanitize hands

Visiting Hospitals

One visitor at a time is allowed in the hospital for non-COVID patients at Baystate Medical Center, Baystate Noble Hospital, Baystate Wing Hospital and Baystate Franklin Medical Center. Baystate Children’s Hospital allows one parent/guardian or one visitor of patients.

No visitors are allowed in our emergency departments.

No visitors are allowed for COVID patients at all hospitals, except:

  • Patients under the age of 18 are allowed one parent or guardian
  • OB patients who are in labor are allowed 1 birthing partner
  • Hospice patients and end-of-life patients are allowed 1 person and 1 clergy member
  • Patients with disabilities, including physical and cognitive, are allowed 1 companion

Visitors must travel directly to and from the patient’s room when entering and leaving the hospital, and will not be permitted in common areas such as waiting rooms, cafeterias or gift shops.

Visiting Outpatient Practices

Please arrive 15 minutes before your in-person appointment and follow your practice's instructions for entry and check-in. Please come prepared with your photo ID and insurance cards. Co-payment is due at the time of your appointment.

In an effort to keep us all safe, visitors are not permitted at our outpatient locations, including office visits and radiology.

All visitors will be asked to show a photo ID and will be entered into the visitor log. Upon appointment arrival, all patients and permitted accompanying parent/guardian/caregiver must wear a mask, complete a temperature screening and sanitize hands.  We will provide a mask if needed.  

Visitor exceptions are as follows:

  • One parent/guardian for a patient 18 years old or younger
  • One companion for patients with disabilities, including physical and cognitive  

Visiting Behavioral Health Units

Visitation takes place in unit common areas by appointment.

All visitation is at the discretion of Baystate Health.

See our tips for staying connected even when you can't visit.

What to Expect When Visiting

What are the screening procedures for visitors?

All visitors will be screened and must be free of any COVID-19 symptoms. Upon arrival, all visitors must wear a mask, complete a temperature screening and sanitize hands. We will provide a mask if needed.

If you have positive symptoms, you will not be allowed into the building. Please contact your primary care doctor or an urgent care center for a testing referral.

What is the mask requirement in Baystate Health buildings?

Visitors are required to wear a mask that covers the nose and mouth at all times while in a Baystate Health facility, even when they are in a patient’s room.

If you do not have a mask, you will be given one during the screening process.

According to the Department of Public Health (DPH) guidance, there may be a rare occasion where a visitor absolutely cannot tolerate wearing a mask. The hospital may review such instances on a case by case basis and allow visitation providing the visitor is appropriately screened, and practices social distancing.

Visitors who are unwilling or unable to comply with the mask requirement will not be allowed to enter or remain in the building

Where should I park? Are valet services available?

Baystate Medical Center and Baystate Children's Hospital

Valet service will re-open in phases beginning June 15th. Valet hours are 10 am – 6 pm.

  • Daly Valet: Began June 15th
  • Wesson Valet: Beginning June 22nd
  • Emergency Department Valet: Beginning July 6th

Baystate Franklin Medical Center

Parking will be available at the main entrance and ground floor entrance for patients and visitors.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

Valet service remains available.

Where are the hospital visitor entrances?

Baystate Medical Center and Baystate Children's Hospital

Daly or Wesson entrances only.

Baystate Franklin Medical Center

  • Baystate Franklin Medical Center main entrance 164 High Street
  • Baystate Franklin Medical Center ground floor entrance on Sanderson Street.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

Main entrances only.

What are the visiting hours?

Daily from noon to 8 pm.

Where are visitors allowed within hospitals?

  • Please travel directly to the patient’s room and wash your hands (or use hospital hand sanitizer) before entering the patient’s room and when leaving.
  • Remain in the patient’s room the entire time you are visiting, and always stay at least 6 feet away from the patient (social distance).
  • Visitors are not permitted in public spaces (e.g. waiting rooms, cafeteria).