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Visiting Hours and Policies

Overview & Hours for Visitors (Care Partners)

For hospitals in zones that allow visitation (based on CDC, DPH, and State guidelines), the hours continue to be daily from noon to 8 pm

ALL visitors (also referred to as "care partners") must adhere to Baystate Health infection control practices that are in effect throughout our organization: wearing facemasks, frequent handwashing, maintaining physical/social distance of 6 feet as possible, and no sharing food.

All Baystate Health hospitals and practices are in the red tier except for Baystate Franklin Medical Center which is in the yellow tier. See current hospital and county details.

Red tier changes include:

  • 1 visitor per day for patients who are not in the ICU
  • 2 visitors per day for patients in the ICU
  • 1 parent or guardian at a time for pediatric patients

Yellow tier changes include:

  • 1 visitor at a time for patients who are not in the ICU

No one under the age of 18 may visit unless a designated exception applies, such as an end-of-life situation.

Tiered Policy Based on CDC, DPH, and State Guidelines

All locations are coded in red, yellow, green and gray tiers (also called zones) for visitation. The tiers are based on the number of COVID-19 positive patients in a city or town and how prevalent the virus is. Red zones are considered at the highest risk for COVID-19 followed in decreasing risk by yellow, green and gray zones.

Current Hospital and County Tiers

Hampden County

Berkshire County

Franklin County

Hampshire County

What are the screening procedures for visitors?

Visitor Screening

All visitors will be screened and must be free of any COVID-19 symptoms. Upon arrival, all visitors must wear a mask provided by the facility, complete a temperature screening and sanitize hands. If you have positive symptoms, you will not be allowed into the building. Please contact your primary care doctor or an urgent care center for a testing referral.

Visitors Check-in and Out

For the continued safety of patients, visitors and staff during the coronavirus pandemic, all Baystate Health hospitals have implemented a visitor check-in log as part of our visitation policy.

  • Visitors to all hospitals, health centers, and medical practices will be asked to provide their full name, phone number and picture ID to be recorded in the log, as well as the name of the patient they are visiting.
  • Visitors who do not have a photo ID will still be asked to provide the above information. No visitor information will be shared with any immigration institutions.
  • All visitors will be screened and must be free of any COVID-19 symptoms.
  • Each visitor will have their temperature checked with an infrared no touch thermometer and will be asked a series of questions about symptoms and exposure.

Visitors coming to Baystate Medical Center should allow extra time for our enhanced check-in process, especially during peak visiting hours (noon - 1 pm).

Are masks required in Baystate Health buildings?

Masks are required

To best protect you and our caregivers, Baystate Health now requires all patients and visitors to wear masks issued by Baystate Health (like the ones currently distributed at our entrances) rather than a mask brought from home. There is no charge for the masks and they will be available at the COVID-19 screening tables at our hospital entrances.

In addition to providing masks, we will continue to take temperatures and ask screening questions. If you have been exposed to others with COVID-19 anytime in the 14 days before you plan to visit, please postpone your visit. For everyone’s safety, visitors with any COVID-19 symptom or exposure within the past 14 days are not permitted into the hospital.

Learn more about COVID-19 safety.

Where should I park? Are valet services available?

Baystate Medical Center and Baystate Children's Hospital

Free parking 24 hours a day/seven days a week. Valet services are at the following locations:

  • Daly lobby: 8 am – 4:30 pm l Monday - Friday
  • Wesson lobby: 8 am – 4:30 pm l Monday - Friday
  • Chestnut Building: 7:30 am – 3:30 pm l Monday - Friday
  • Emergency Department: 9 am – 12 am l Monday – Friday

Baystate Franklin Medical Center

Parking is available at the main entrance and ground floor entrance for patients and visitors.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

Parking is available at the main entrance and at 1st floor entrance for patients and visitors.

Where are the hospital visitor entrances?

Baystate Medical Center and Baystate Children's Hospital

  • Daly or Wesson entrances from 12 noon – 8 pm daily
  • Chestnut Building for patients only – Main entrance under the canopy from 5 am – 7 pm daily

Baystate Franklin Medical Center

  • Baystate Franklin Medical Center main entrance 164 High Street
  • Baystate Franklin Medical Center ground floor entrance on Sanderson Street.

Baystate Noble Hospital

  • Main Lobby and Surgical Services entrances only.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

  • Baystate Wing Hospital Main Entrance (ground floor)
  • Baystate Wing Hospital Day Surgery Entrance (first floor)
  • Baystate Wing Hospital Emergency Room Entrance (ground floor)
  • Baystate Mary Lane Outpatient Center main entrance

What are the visiting hours?

Daily from noon to 8 pm.

Where are visitors allowed within hospitals?

Visitors who do not follow these guidelines will be asked to leave the building.

When you arrive

If another person is visiting the patient you will be visiting, you must wait for that visitor to leave the building before you enter. Once that visitor has left, you may enter the lobby and proceed with the screening process. You will be asked to provide check-in information and photo ID. We will provide you with a mask and hand sanitizer and check your temperature. If you have positive COVID-19 symptoms, you will not be allowed into the building.

After screening, start at the information desk

After being screened, washing hands and placing on a mask, the visitors will report to the main information desk where they entered for help with patient room location, wayfinding, and general information.

Travel directly to the patient's room

Visitors will then travel directly to the patient’s room and wash their hands (or use hospital hand sanitizer) prior to entering the patient’s room and when leaving. Visitors must remain in the patient’s room the entire time that they are visiting, and must always stay at least 6 feet away from the patient (social distance), and always have their mask on properly. No eating or drinking in the patient’s room.

Follow guidelines for public spaces within hospitals

  • Visitors are permitted access to food only in public retail spaces and dining rooms. Please follow occupancy guidelines for table and chairs for eating in the dining rooms and retail space seating.
  • Visitors are permitted to use public bathrooms.

Are outside items allowed inside Baystate Health hospitals?

Food

Food brought from home must be eaten at the time of delivery as it cannot be refrigerated or microwaved.

Flowers

Yes, outside flowers are allowed including from home or family, with some exceptions: 

  • Red tier: Flower delivery companies or gift shop allowed except for neutropenic (vulnerable to infection) patients or critical care patients.
  • Yellow tier: Same as red. 
  • Green tier: All flower deliveries are allowed, including from home and family (except for neutropenic or critical care patients). 
  • Gray tier: Same as green .

Are visitors allowed in outpatient centers and practices?

Baystate Medical Practices & Outpatient Services

Our outpatient practices are currently in the "red" or "yellow" tiers, which means 1 visitor is allowed 1 care partner allowed provided enough space for distancing unless an exception applies. Two parents/care partners are allowed at a time with pediatric patients.

Please see the policy (linked in the list above) for the location you'll be visiting for more details.

What are the policies for OBGYN patients and visitors?

Prenatal/Ultrasound Appointments

  • 1 support person/care partner is allowed provided there is enough space for distancing.

Labor and Delivery 

  • 1 designated support person (care partner) and 1 visitors at a time.
  • Care partner may stay for duration of hospital stay and come and go throughout the day.
  • 1 care partner is allowed in the operating room during surgical delivery.

Neonatal Intensive Care Unit (NICU) and Continuing Care Nursery (CCN)

  • Both parents may visit the newborn together wearing masks.

What personal items can I bring from home?

We will provide you with one clear plastic, 2-gallon, zip-top bag when you enter the building. All items must fit into one bag, as only one bag is permitted per patient. Important personal items include, but are not limited to:

  • Eye Glasses
  • Dentures
  • Hearing Aids
  • Cell Phone

Food and drinks from outside are not allowed, with some exceptions when necessary.

Baystate Health will not be responsible for lost or stolen personal items.

See our what to expect when staying at the hospital, including bringing items from outside, support and amenities, and leaving the hospital.

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