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Visiting Hours and Policies

Visiting is allowed from 8 am to 8 pm daily. The following guidelines are based on CDC, DPH, and State recommendations.

Infection Control & Masking

Masking is encouraged (but not required) in patient rooms and patient care areas for visitors. ALL visitors (also referred to as "care partners") must adhere to Baystate Health infection control practices that are in effect throughout our organization. All visitors must clean their hands before entering and leaving the patient’s room.

Policy Highlights

  • 2 visitors at a time for inpatients
  • 1 visitor at a time for adult emergency department
  • 2 parents/guardians at a time for pediatric emergency department
  • 2 parents/guardians at a time for Baystate Children's Hospital
  • 2 visitors at a time for patients in the ICU (intensive care unit)
  • 2 designated care partners in room for childbirth delivery. 1 designated care partner may stay for the duration of the postpartum recovery. 1 additional visitor may visit during visitation hours.
  • Children ages 5-18 must be accompanied by an adult if visiting.
  • Hospice/End-of-Life patients may have more than two visitors at a time.
  • 1 care partner for surgical patients may remain with patient through admission and accompany into pre-op area. After the patient departs to the procedure room, the care partner may remain in the waiting area during the procedure/surgery.
  • 1 care partner is allowed in the Post-Anesthesia Care Unit (PACU) for visitation during extended period of post-operative care. A care partner may enter the PACU when the patient is ready for discharge to help with the discharge process and receive discharge instructions with the patient. If the patient is admitted, the care partner will follow the general visitation guidelines.  

Policy for Patients Who Have COVID-19

Policies are the same for patients who have COVID-19, except:

  • The one care partner or visitor allowed in the adult emergency department must wear appropriate PPE (personal protective equipment).
  • No children under 14 unless a designated exception applies.     

Plan Your Visit

When You Arrive

Visitor Screening

For the continued safety of patients, care partners and staff, all Baystate Health hospitals have implemented a visitor screening as part of our visitation policy.

All care partners will self-screen using signage at the entrances and must be free of any COVID-19 symptoms. If a visitor self-screens positively for symptoms or a diagnosis of COVID-19 infection in the past 10 days, then they will not be allowed to enter the facility.

Healthcare providers will advise any ill-appearing care partner that they must leave the hospital.

After Screening

  • First head to the main information desk for help finding a patient room, navigating the hospital, or any other questions.
  • Wash your hands (or use hospital hand sanitizer) before entering the patient’s room and when leaving.

Parking & Valet

Baystate Medical Center and Baystate Children's Hospital

Free parking 24 hours a day/seven days a week. Valet services are at the following locations:

  • Daly lobby: 8 am – 4:30 pm, Monday - Friday
  • Wesson lobby: 8 am – 4:30 pm, Monday - Friday
  • Chestnut Building: 7:30 am – 3:30 pm, Monday - Friday
  • Emergency Department: 9 am – 12 am, Monday – Friday

Baystate Franklin Medical Center

Parking is available at the main entrance and ground floor entrance for patients and visitors.

Baystate Wing Hospital and Baystate Mary Lane Outpatient Center

Parking is available at the main entrance and at 1st floor entrance for patients and visitors.

Visitor Entrances

Baystate Medical Center and Baystate Children's Hospital

  • Daly and Wesson entrances: 759 Chestnut Street
  • Chestnut Building – Main entrance under the canopy

Baystate Franklin Medical Center

  • Baystate Franklin Medical Center main entrance: 164 High Street
  • Ground floor entrance on Sanderson Street

Baystate Noble Hospital

  • Main Lobby and Surgical Services entrances only

Baystate Wing Hospital

  • Baystate Wing Hospital Main Entrance (ground floor)
  • Baystate Wing Hospital Day Surgery Entrance (first floor)
  • Baystate Wing Hospital Emergency Room Entrance (ground floor)
  • Baystate Mary Lane Outpatient Center North Entrance  

Food and Flowers


Food brought from home must be eaten right away, as it cannot be refrigerated or microwaved.


You can bring outside flowers into the hospital. Exceptions: Flowers are not allowed for patients in ICU or vulnerable to infection.

Baystate is Cashless

Baystate Health no longer accepts cash. We will accept all forms of credit cards, debit cards, money orders, and personal checks. Please note that patients who only have cash at the time of their appointment will not be turned away from care. Arrangements will be made to complete payment after care is delivered. As an option for those with cash, beginning in January 2024, cash-to-card kiosks will be available at our hospitals of Baystate Medical Center, Baystate Franklin Medical Center, Baystate Noble Hospital, and Baystate Wing Hospital for users to convert cash into a physical prepaid credit card for use. At Baystate Medical Center, people can also get free money orders from the Pioneer Valley Credit Union located off the Daly lobby.

Patients who can only pay in cash and do not have a credit card, debit card, or a checking account can contact our Patient Billing Services department to arrange payment via money order. Patient Billing Services can be contacted at 413-794-9999 or toll free at 877-461-1931.

Prenatal, Labor & Delivery, and Newborn Visits

Prenatal/Ultrasound Appointments

1 support person/care partner is allowed.

Labor and Delivery

  • Up to 2 care partners (visitors) in room during delivery and up to 2 hours immediately after delivery.
  • 1 care partner may stay for the duration of the hospital stay and come and go throughout the day.
  • 1 additional care partner may visit during visitation hours. Both care partners can be at the bedside together.
  • Children between the ages of 5-18 may visit if accompanied by an adult, one at a time.

Neonatal Intensive Care Unit (NICU) and Continuing Care Nursery (CCN)

Both parents may visit the newborn together.

Personal Items

Our goal is to provide the essential items our patients need while in our hospital. During visitation hours personal belongings may be brought in by care partners/visitor. All belongings need to be in a container (e.g. bag or backpack).

If items are brought in loose, they will need to be put into a large clear plastic zip-top bag which will be provided at the entrances. Please reasonably limit items to keep our patients’ rooms neat, safe and clean for all.

Baystate Health will not be responsible for lost or stolen personal items.

See what to expect when staying at the hospital, including bringing items from outside, support and amenities, and leaving the hospital.

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