Patients and Visitors Welcome to Baystate Health. Our goal is to provide the best patient care for you and your family member before, during and after your visit to any of our facilities throughout western Massachusetts. We believe in creating an environment that treats you with dignity, treats you as an individual and respects your privacy. Your stay should be as pleasant and productive as possible and we hope the information on these pages will help familiarize you with what to expect during your visit, and your rights and responsibilities as a patient. Download our printable Patient Guide.