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For Baystate Health Employees

For Baystate Health Employees


Log in to ServiceNow to get I&T help. You can submit a ticket if something is broken, reset an application password, order software and hardware, request access and services, track your tickets, and more. Submitting a ticket online is the fastest and best way to get help and for the I&T team to ensure the right person is assigned to solve your problem.

If you cannot log in, try resetting your network / email password by following the steps below.

If that does not work, please call the I&T Service Desk: 413-794-3000 (Monday – Friday, 6 am to 6 pm).

Need to reset your network / email passwordFollow these simple steps.

Access Your Employee Information

Review your paycheck, tax information, paid time off, benefits summary, performance documents, and other personal employee information.

  • Log in to Workday to access current employee information including paychecks, benefits, and more.
  • Access Kronos to manage timesheets.

Access Policies, Tools, and More

Access your Employee Email

Secure Network Access

You can remotely access The Hub, most applications, shared drives and other secure programs and information. If you have a BH assigned device at home, ask I&T about adding the Forticlient VPN to your device.  

From a non-BH device, please use:

  1. MyDA (MyDesktopAnywhere, virtual desktop access for employees)
  2. Citrix (, a virtual access option available as a backup to MyDA)

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