Discrimination is Against the Law
Baystate Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Baystate Health does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.
Baystate Health provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and more).
Baystate Health also provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
Language services include:
American Sign Language
- العربية (Arabic)
- 繁體中文 (Chinese)
- kreyòl ayisyen (Haitian Creole)
- 한국어 (Korean)
- नेपाली (Nepali)
- Polski (Polish)
- Português (Portuguese)
- Română (Romanian)
- Русский (Russian)
- Soomaali (Somali)
- Kiswahili (Swahili)
- Türkçe (Turkish)
- Українська (Ukrainian)
- Tiếng Việt (Vietnamese)
If you need an interpreter, contact 1-413-794-5419.
Hard of Hearing Services:
Telephone devices for the Deaf (TTY/TDD) are available for patients who are Deaf, hard of hearing, or who have challenges with speech. If you require one of these devices, please ask your nurse. You also may use one of our video interpreting units to make video calls to friends and family using the Z5 app.
File a grievance or complaint
If you believe that Baystate Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability, you can file a grievance with:
Edison Bond, Director of Baystate Health Patient Relations
759 Chestnut Street, Springfield MA 01199
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Edison Bond is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Download a complaint form at the Office for Civil Rights website.