You are using an older version of Internet Explorer that is not supported on this site. Please upgrade for the best experience.

Nondiscrimination Notice

Discrimination is Against the Law 

Baystate Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Baystate Health does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.

Baystate Health provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters.

Baystate Health also provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

Language services include:

  • Español (Spanish)
  • American Sign Language
  • العربية (Arabic)
  • 繁體中文 (Chinese)
  • kreyòl ayisyen (Haitian Creole)
  • 한국어 (Korean)
  • नेपाली (Nepali)
  • Polski (Polish)
  • Português (Portuguese)
  • Română (Romanian)
  • Русский (Russian)
  • Soomaali (Somali)
  • Kiswahili (Swahili)
  • Türkçe (Turkish)
  • Українська (Ukrainian)
  • Tiếng Việt (Vietnamese)

If you need an interpreter, contact 1-413-794-5419.

If you believe that Baystate Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability, you can file a grievance with:

Diane Thomas, Director
Baystate Health Patient Relations
759 Chestnut Street, Springfield Ma 01199
Phone: 413-794-5456
Fax: 413-794-1875

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Diane Thomas, Director, Patient Relations, is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Download a complaint form at the Office for Civil Rights website.