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We are safely resuming in-person appointments. Learn about safety measures, testing, and COVID-19.

Baystate Health Announces the Implementation of New Visitor Check-In, Effective Monday, August 3

July 31, 2020
visitor lobby check in 360

For the continued safety of patients, visitors and staff during the coronavirus pandemic, effective Monday, August 3, all Baystate Health hospitals will be implementing a visitor check-in log as part of its visitation policy.

Visitors to Baystate Medical Center and Baystate Children’s Hospital in Springfield, Baystate Franklin Medical Center in Greenfield, Baystate Noble Hospital in Westfield, and Baystate Wing Hospital in Palmer, will be asked to provide their full name and phone number to be recorded in the log, as well as the name of the patient they are visiting. Visitors must also provide a photo ID.

In June, Baystate Health resumed hospital visiting hours which are daily from noon to 8 pm.

Visitors coming to Baystate Medical Center should allow for extra time for our enhanced check-in process, especially during peak visiting hours from noon - 1 pm.

One visitor at a time is allowed in the hospital for non-COVID patients at Baystate Medical Center, Baystate Noble Hospital, Baystate Wing Hospital and Baystate Franklin Medical Center. Baystate Children’s Hospital allows one parent/guardian or one visitor of patients. No visitors are allowed in our emergency departments.

No visitors are allowed for COVID patients at all hospitals, except:

  • Patients under the age of 18 are allowed one parent or guardian
  • OB patients who are in labor are allowed 1 birthing partner
  • Hospice patients and end-of-life patients are allowed 1 person and 1 clergy member per day
  • Patients with disabilities, including physical and cognitive, are allowed 1 companion

Visitors must travel directly to and from the patient’s room when entering and leaving the hospital, and will not be permitted in common areas such as waiting rooms, cafeterias or gift shops.

The visitation process for patients attending outpatient appointments or visiting outpatient practices remains the same, no visitors can accompany patients. Exceptions are as follows:

  • One parent/guardian for a patient 18 years old or younger
  • One companion for patients with disabilities, including physical and cognitive

Masks must be worn correctly at all times at all Baystate Health facilities. Visitors wearing masks with vents are not allowed and will be issued an approved mask from the hospital.

All visitation is at the discretion of Baystate Health.

Learn more about what to expect when visiting a Baystate Health facility.