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New South Wing Opens To Patients (Video)

August 03, 2016
South Hallway

The South Wing at Baystate Medical Center is open. The new wing officially opened its doors on Monday, June 6. The move required teams that worked together over a weekend to move patients from Daly 6A and 6B to the new South Wing.

As part of Phase 3 of the Baystate Medical Center expansion, 90,000 square feet of empty shell space has been filled with new patient rooms. The wing is the new home for surgery patients, predominantly those who used to go to Daly 6A and 6B. The new wing consists of three floors and each has 32 private beds, similar to those in the adjacent MassMutual Wing.

South Rehab Area


"We chose the 7th floor of the south wing for orthopedics because of the natural light provided by the light well,” said Jennifer Silvestri, RN, Nurse Manager South Wing 7. “The new space gives patients a bright sunny area to do their therapy, its big enough to interact with each other and the staff,” she added.


Designed With The Patient In Mind

The South Wing was designed with the patient in mind. The new single patient rooms are loaded with special features that were requested by patients in focus groups.

Private rooms aren’t the only new feature. Thanks to the input solicited from patients during the design phase, each of the new rooms in the South Wing is equipped with a number of new amenities.

“We spent time speaking with patient focus groups asking what they would like to have access to while in their room,” said Jennifer Stebbins, director of clinical informatics. “One item that came out of the patient focus group was the ability to have the patient’s family stay right in the room. Now each new room comes equipped with a patient family space, complete with a pull out couch,” she added.South Nurses Station

Other items include:

  • The unit has multiple nurses’ stations. Each is specifically placed at the front of the unit so that when the patients or visitors come in, they are greeted immediately.
  • Patients also wanted to control their lights and shades. Now they can not only control their TV from the nurse call button, but they can control the amount of sunlight entering their room, their heat and air conditioning
  • Patients said that they wanted to feel that their belongings were safe. Now, each room is comes with a private safe.
  • While the rooms are designed for comfort, patients also have the option to enjoy the outdoor Healing Garden. Even if they are connected to monitoring equipment, they are able to experience the beautiful outdoor space.

South Wing Patient Bed

 A Higher State Of Caring

Patients aren’t the only one benefiting from being in the new space. The New South Wing staff is enjoying the new features as well.

“The rooms and new space are great for all of us. Not just for the patients and the family, but for the staff too,” said Ellen Moriarty, assistant nurse manager of South Wing seven.

The new design elements help the staff offer high quality patient centered care. Each room is equipped with an in-room computer device for the staff. Complete with new tap-and-go technology, it allows employees to easily and privately log in and out of the system.South Patient Room

Along with new computers, each room is has a station stocked with gloves, disinfecting products and other necessary supplies.

“Some of the new features that my staff really enjoyed are the private rooms, having their supplies they need right there at point of service, the calming, healing environment and overall a greater patient experience,” said Shawna Edwards, Nurses Manager, South Wing five and six.

The South Wing is next to the MassMutual Wing and can be located by proceeding through the Daly lobby and into the Mass Mutual elevators next to the Tolosky Family Living Room.

Take a video tour and see the new space, meet some of the team members and find out what patient focus groups requested.