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Baystate Health Media Resources


Read the latest news, press releases and health stories for Baystate Health and each of our hospitals. Learn more about our providers and medical services by watching Medical Rounds on Western Mass News.

Information for journalists

We welcome inquiries from the media. To reach a member of the Public Affairs after business hours, please call 413-794-0000 and ask the operator to page Public Affairs on-call. Your call will be returned shortly.

During normal business hours, please use the contact information below. 

Baystate Health Public Affairs Team

Benjamin C. Craft
Senior Director of Public Affairs, Baystate Health
413-794-7626 (office)

Keri  Nichols
Executive Assistant
413-794-7626 (office)

Baystate Medical Center

Springfield, MA

Keith J. O’Connor

Senior Public Affairs Specialist
413-794-7656 (office)
413-335-5341 (cell)

Baystate Franklin Medical Center

Greenfield, MA

Benjamin C. Craft
Director of Public Affairs
413-794-7626 (office)

Baystate Wing Hospital & Baystate Mary Lane Outpatient Center

Palmer & Ware, MA

Michelle Holmgren
Manager of Public Affairs & Community Relations
413-967-2296 (office)
413-237-6743 (cell)

Baystate Noble Hospital

Westfield, MA

Benjamin C. Craft
Director of Public Affairs
413-794-7626 (office)

Social Media

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Baystate Children’s Hospital


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