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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

Baystate Medical Center: A local home for the highest level of care

Baystate Medical Center (BMC) is a 716-bed independent academic medical center and the regional campus of the University of Massachusetts Medical School - Baystate. Includes Baystate Children's Hospital, the Wesson Women and Infants' Unit, the region's only Level 1 Trauma Center, and more.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Baystate Medical Center

Baystate Medical Center - Daly Entrance

Office Information

759 Chestnut Street
Springfield, MA 01199
Office Phone: 413-794-0000
Alternate Phone: 1-800-377-HEALTH (Find a Provider), 413-794-2460 (Medical Records)


f you have a fever, respiratory symptoms or concerns about coronavirus disease 2019 (COVID-19) exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)

New Policy for Visiting the Hospital 3/18/2020

As we continue to look at the visitor policy to protect our patients, community, and employees, our policy has been updated to NO VISITORS IN THE HOSPITAL

Learn more about our policy and exceptions.

Patient and Visitor Entrance

1 Medical Center Drive
Springfield, MA 01107

Parking for Patients & Visitors

Free parking 24 hours a day/seven days a week

As of March 20, 2020: valet parking services will not be offered at the following entrances: Daly, Wesson, Chestnut and the Emergency Department.

The valet service will remain in operation at the Cancer Center at 3350 Main Street for the time being.

Finding Your Way in the Hospital

If you need help finding your way, ask someone wearing a Baystate Health badge for help. You may also download Baystate Health’s mobile app, WayToGo, or use the campus map (pdf).

About Baystate Medical Center

Baystate Medical Center (BMC) is a 716-bed independent academic medical center and a training site for the University of Massachusetts Medical School - Baystate. BMC is also our community's major referral hospital, providing the  highest level of care for conditions such as cancer, acute and chronic cardiovascular illness, nervous system illness, digestive illness, and other diseases that affect the major organ systems of the body. At Baystate Children's Hospital, located on our main Springfield campus and represented in outpatient locations throughout our community, we care for acute and chronic childhood illness, too.

Fast Facts

  • Over 1,100 medical staff physicians
  • 4,043 babies born each year in the Wesson Women and Infants' Unit
  • 10 residency training programs
  • 99 clinical trials underway
  • 536 volunteers gave 47,770 hours of their time
  • Region’s only Level 1 Trauma Center and pediatric trauma center
  • 218,931 prescriptions filled at our pharmacy

Community Health Needs Assessment

Each year, a consultant team researches the social and economic factors that impact health in BMC's service area. Download the 2016 report to learn more.

Dining Services

North Café: full service cafeteria
Location: Daly Building, 2nd floor
Hours: 6 am–6 pm seven days a week

Breakfast: 6 am–10:30 am
Lunch: 11 am–4 pm
Dinner: 4 pm–6 pm

Atwater's Café in the Marketplace: bistro style cafe
Location: Daly Building lobby, 3rd floor
Monday-Friday: 6 am3 am
Saturday and Sunday: 11 am3 am

Chestnut Café: counter service
Location: Chestnut Building, ground floor
Hours: 7:30 am–2:30 pm Monday–Friday

Gift Shops

Order Online for Baystate Medical Center

Same-day, bedside delivery of gifts and flowers is available at Baystate Medical Center including the Wesson Women and Infants’ Unit and Baystate Children’s Hospital.


Marketplace Gift Shop

Location: Daly Building, 3rd floor near the main lobby
Hours: Monday – Friday, 7 am to 8 pm
Saturday and Sunday, 8 am to 7 pm
Phone: 413-794-4929

Wesson Gift Shop

Location: Wesson Women’s Building, ground floor
Hours: Monday – Friday, 9 am to 8 pm
Saturday and Sunday, 9 am to 7 pm
Phone: 413-794-0213

Pharmacy Services

Full-service pharmacy services are available in the Marketplace (Daly Building, 3rd floor) from 8 am to 8 pm Monday through Friday, and 8 am to 6 pm on Saturday and Sunday. Contact the BMC pharmacy at 413-794-4929.

Public Announcement

Baystate Medical Center is partnering with AmSurg, an ambulatory surgery center management company, to purchase a partial ownership in Pioneer Valley Surgicenter located at 3550 Main Street, Suite 103, Springfield MA. State regulation requires that we go through a Determination of Need process, which is the notice you see posted. Read the notice