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NP Jaines Andrades at Baystate Medical Center
Baystate Medical Center: Expert, compassionate hospital care in Springfield

Baystate Medical Center (BMC) is a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School - Baystate. Includes Baystate Children's Hospital, the Wesson Women and Infants' Unit, the region's only Level 1 Trauma Center, and more.

Welcome to Baystate Medical Center

Take a virtual tour of Baystate Health's flagship hospital campus, a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School - Baystate.

Baystate Medical Center

The Daly Entrance of Baystate Medical Center

Office Information

759 Chestnut Street
Springfield, MA 01199

Office Hours

Open 24 hours a day, seven days a week.

Please check with your provider for their hours and available appointments as needed.

Quick Links

Find information about:

Find a Provider

Use our Find a Provider tool to find a particular provider at Baystate Medical Center, or call 413-794-5412.

About Baystate Medical Center

We are a 716-bed independent academic medical center. We are the community's major referral hospital, and we provide a wide range of services, including:

In addition to our outstanding care for adults, we also treat children with acute and chronic illnesses at Baystate Children's Hospital, which is located on our main Springfield campus.

Visiting Baystate Medical Center

We are limiting hospital visitors to keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy.

We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.

Patient and Visitor Entrances

Our Daly and Wesson entrances are open from noon to 8 pm daily. Our Chestnut Building entrance (the main entrance under the canopy) is open for patients only from 5 am to 7 pm daily.

Parking for Patients and Visitors

We offer free parking 24 hours a day, seven days a week.

Valet parking services are available at the following locations:

  • Daly lobby: 8 am - 4:30 pm Monday - Friday
  • Wesson lobby: 8 am - 4:30 pm Monday - Friday
  • Chestnut Building: 7:30 am - 3:30 pm Monday - Friday
  • Emergency Department: 9 am - noon Monday - Friday

Finding Your Way in Baystate Medical Center

If you have questions or need help finding your way in Baystate Medical Center, you can:

  • Ask someone wearing a Baystate Health badge
  • Follow photo-based directions using Baystate Health’s WayToGo direction tool (WayToGo is also available within the MyBaystate mobile app).
  • Use our campus map (PDF)

Our Dining Services

We offer three main dining options:

North Café

North Café is our full-service cafeteria.

Location: Daly Building, second floor

Hours: 6 am - 3 am seven days a week

  • Breakfast: 6 am - 10:30 am
  • Lunch: 11 am - 4 pm
  • Dinner: 4 pm - 6pm
  • Limited offerings: 6pm - 3am

Atwater's Café in the Marketplace

Atwater's Café in the Marketplace is a bistro-style café option.

Location: Daly Building lobby, third floor


  • Monday - Friday: 6 am - 6 pm
  • Closed weekends & holidays

Chestnut Café

Chestnut Café is a counter-service option.

Location: Chestnut Building, ground floor

Hours: Monday - Friday, 7:30 am - 2:30 pm

Gift Shops

We offer online shopping and two convenient locations for our gift shops.

Baystate Medical Center Online Gift Shop

You can order same-day, bedside delivery of gifts and flowers.


Marketplace Gift Shop

Location: Daly Building, third floor, near the main lobby


  • Monday - Saturday: 8 am - 8 pm
  • Sunday: 8 am - 6 pm

Phone: 413-794-4929 

Pharmacy Services

Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.


  • Monday - Friday: 8 am - 8 pm
  • Saturday and Sunday: 8 am - 6pm

Call our pharmacy at 413-794-4929

Residency and Training Programs

Baystate Medical Center is a training site for the UMass Chan Medical School-Baystate. We offer 10 residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME). Learn more about our residency programs.

Community Health Needs Assessment

We regularly work with a team of consultants that researches social and economic factors that affect the health of the people in our service area. Learn more. 

We're Hiring Exceptional Team Members

Our award-winning teams continually raise the bar in healthcare excellence.

Explore Careers
Baystate Health is hiring for healthcare jobs. Explore careers on our recruitment website.

Thank a Nurse

Do you know an exceptional nurse? Nominate them for a DAISY Award! 

Nominate a BMC Nurse

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