Visiting During COVID-19
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe.
If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)
Find information about:
Find a Provider
Use our Find a Provider tool to find a particular provider at Baystate Medical Center, or call 413-794-5412.
About Baystate Medical Center
We are a 716-bed independent academic medical center. We are the community's major referral hospital, and we provide a wide range of services, including:
In addition to our outstanding care for adults, we also treat children with acute and chronic illnesses at Baystate Children's Hospital, which is located on our main Springfield campus.
Visiting Baystate Medical Center
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy.
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.
Patient and Visitor Entrances
Our Daly and Wesson entrances are open from noon to 8 pm daily. Our Chestnut Building entrance (the main entrance under the canopy) is open for patients only from 5 am to 7 pm daily.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week.
Valet parking services are available at the following locations:
- Daly lobby: 8 am - 4:30 pm Monday - Friday
- Wesson lobby: 8 am - 4:30 pm Monday - Friday
- Chestnut Building: 7:30 am - 3:30 pm Monday - Friday
- Emergency Department: 9 am - noon Monday - Friday
Finding Your Way in Baystate Medical Center
Ask someone wearing a Baystate Health badge if you have any questions or need help finding anything on our campus. You can also download our mobile app, WayToGo, from the Apple App Store for Apple devices or from Google Play for Android devices. You may also access our campus map (PDF).
Our Dining Services
We offer three main dining options:
North Café is our full-service cafeteria.
Location: Daly Building, second floor
Hours: 6 am - 6 pm seven days a week
- Breakfast: 6 am - 10:30 am
- Lunch: 11 am - 4 pm
- Dinner: 4 pm - 6pm
Atwater's Café in the Marketplace
Atwater's Café in the Marketplace is a bistro-style café option.
Location: Daly Building lobby, third floor
- Monday - Friday: 6 am - 3 am
- Saturday and Sunday: 11 am - 3 am
Chestnut Café is a counter-service option.
Location: Chestnut Building, ground floor
Hours: Monday - Friday, 7:30 am - 2:30 pm
We offer online shopping and two convenient locations for our gift shops.
Baystate Medical Center Online Gift Shop
You can order same-day, bedside delivery of gifts and flowers.
Marketplace Gift Shop
Location: Daly Building, third floor, near the main lobby
- Monday - Saturday: 8 am - 8 pm
- Sunday: 8 am - 6 pm
Wesson Gift Shop
Location: Wesson Women's Building, ground floor
- Monday - Friday: 9 am - 8 pm
- Saturday and Sunday: 9 am - 7 pm
Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.
- Monday - Friday: 8 am - 8 pm
- Saturday and Sunday: 8 am - 6pm
Call our pharmacy at 413-794-4929
Residency and Training Programs
Baystate Medical Center is a training site for the UMass Chan Medical School-Baystate. We offer 10 residency programs accredited by the Accreditation Council for Graduate Medical Education (ACGME). Learn more about our residency programs.
Community Health Needs Assessment
We regularly work with a team of consultants that researches social and economic factors that affect the health of the people in our service area. Learn more.
Baystate Medical Center is partnering with AmSurg, an ambulatory surgery center management company, to purchase a partial ownership in Pioneer Valley Surgicenter located at 3550 Main Street, Suite 103, Springfield MA. State regulation requires that we go through a Determination of Need process, which is the notice you see posted. Read the notice.
Baystate Medical Center received approval from the Department of Health for new construction of a seven-story addition for the replacement of seventy-eight medical/surgical beds, the addition of eighteen medical/surgical beds and thirty critical care beds, and other ancillary and support service replacements, improvements, and additions. In addition, the original DoN approval authorized the construction of a new building known as the "Hospital of the Future" ("HOF"). State regulation requires that we go through a Determination of Need process, which is the notice you see posted. Read the notice.