If you have COVID-19 symptoms or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.
Baystate Health is working hard to make sure patients and staff are safe. If you have an emergency, do not hesitate to get the care you need.
Visiting the Hospital
For the safety of our patients, caregivers, and visitors, we are limiting hospital visitors. Learn more about our policy and exceptions.
To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors.
Patient and Visitor Entrance
- Daly or Wesson entrances from 12 noon – 8 pm daily
- Chestnut Building for patients only – Main entrance under the canopy from 5 am – 7 pm daily
Parking for Patients & Visitors
Free parking 24 hours a day/seven days a week.
Valet services are at the following locations:
- Daly lobby: 8:00am – 4:30pm l Monday - Friday
- Wesson lobby: 8:00am – 4:30pm l Monday - Friday
- Chestnut Building: 7:30am – 3:30pm l Monday - Friday
- Emergency Department: 9:00am – 12:00am l Monday – Friday
Finding Your Way in the Hospital
If you need help finding your way, ask someone wearing a Baystate Health badge for help. You may also download Baystate Health’s mobile app, WayToGo, or use the campus map (pdf).
About Baystate Medical Center
Baystate Medical Center (BMC) is a 716-bed independent academic medical center and a training site for the University of Massachusetts Medical School-Baystate. BMC is also our community's major referral hospital, providing the highest level of care for conditions such as cancer, acute and chronic cardiovascular illness, nervous system illness, digestive illness, and other diseases that affect the major organ systems of the body. At Baystate Children's Hospital, located on our main Springfield campus and represented in outpatient locations throughout our community, we care for acute and chronic childhood illness, too.
- Over 1,100 medical staff physicians
- 4,043 babies born each year in the Wesson Women and Infants' Unit
- 10 residency training programs
- 99 clinical trials underway
- 536 volunteers gave 47,770 hours of their time
- Region’s only Level 1 Trauma Center and pediatric trauma center
- 218,931 prescriptions filled at our pharmacy
- 12-bed unit provides specialized inpatient care for children and adolescents
Community Health Needs Assessment
Each year, a consultant team researches the social and economic factors that impact health in BMC's service area. Download the latest report to learn more.
North Café: full service cafeteria
Location: Daly Building, 2nd floor
Hours: 6 am–6 pm seven days a week
Breakfast: 6 am–10:30 am
Lunch: 11 am–4 pm
Dinner: 4 pm–6 pm
Atwater's Café in the Marketplace: bistro style cafe
Location: Daly Building lobby, 3rd floor
Monday-Friday: 6 am–3 am
Saturday and Sunday: 11 am–3 am
Chestnut Café: counter service
Location: Chestnut Building, ground floor
Hours: 7:30 am–2:30 pm Monday–Friday
Order Online for Baystate Medical Center
Same-day, bedside delivery of gifts and flowers is available at Baystate Medical Center including the Wesson Women and Infants’ Unit and Baystate Children’s Hospital.
SHOP ONLINE NOW
Marketplace Gift Shop
Location: Daly Building, 3rd floor near the main lobby
Hours: Monday – Friday, 7 am to 8 pm
Saturday and Sunday, 8 am to 7 pm
Wesson Gift Shop
Location: Wesson Women’s Building, ground floor
Hours: Monday – Friday, 9 am to 8 pm
Saturday and Sunday, 9 am to 7 pm
Full-service pharmacy services are available in the Marketplace (Daly Building, 3rd floor) from 8 am to 8 pm Monday through Friday, and 8 am to 6 pm on Saturday and Sunday. Contact the BMC pharmacy at 413-794-4929.
Baystate Medical Center is partnering with AmSurg, an ambulatory surgery center management company, to purchase a partial ownership in Pioneer Valley Surgicenter located at 3550 Main Street, Suite 103, Springfield MA. State regulation requires that we go through a Determination of Need process, which is the notice you see posted. Read the notice.
Baystate Medical Center received approval from the Department of Health for new construction of a seven-story addition for the replacement of seventy-eight medical/surgical beds, the addition of eighteen medical/surgical beds and thirty critical care beds, and other ancillary and support service replacements, improvements, and additions. In addition, the original DoN approval authorized the construction of a new building known as the "Hospital of the Future" ("HOF"). State regulation requires that we go through a Determination of Need process, which is the notice you see posted. Read the notice.