Baystate Children's Hospital

759 Chestnut Street
4th Floor
Springfield, MA 01199

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  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
See our Visitor Policy
Baystate Children's Hospital
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Advanced Care Just for Kids

We understand what you already know: Kids need a special kind of health care.

Our facilities are specially designed to help children feel more comfortable. We use the latest newborn and pediatric medical technology. Our pediatricians are trained to understand how to diagnose, treat, and manage complex health conditions in kids.

We are a 107-bed and 57-bassinette hospital located within Baystate Medical Center. We provide a full range of primary and advanced pediatric care to babies, children, and teens.

Pediatric patient smiles as she places a stethoscope on a baystate children’s hospital provider’s heart.

The Region's Only Full-Service Children's Hospital

We are the only accredited full-service children’s hospital in western Massachusetts, and the region's only Pediatric Intensive Care and Neonatal Intensive Care Units. We provide a full range of primary and advanced pediatric care to babies, children, and teens.

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Find the information you need as a Baystate Children's Hospital patient or visitor.

About Baystate Children's Hospital

Entrances and Parking

We are currently allowing up to two parents or guardians in the hospital with our pediatric patients. This is to help keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy. 

We want to make sure you and your child are safe and supported during your stay with us. Learn about policies, rights, responsibilities and services for our patients and visitors.

Patient and Visitor Entrances

Our Daly and Wesson entrances are open from 8 am to 8 pm daily.

Our Chestnut Building entrance (the main entrance under the canopy) is open from 5 am to 7 pm daily.

Parking For Patients And Visitors
  •  Daly lobby: 8 am - 4:30pm Monday - Friday
  • Wesson lobby: 8 am - 4:30 pm Monday - Friday
Finding Your Way In Baystate Children's Hospital

If you have questions or need help finding your way in Baystate Medical Center, you can:

  • Ask someone wearing a Baystate Health badge
  • Follow photo-based directions using Baystate Health’s WayToGo direction tool (WayToGo is also available within the MyBaystate mobile app).
  • Use our campus map (PDF)
Our Dining Services

We offer three main dining options:

North Café

Location: Daly Building, second floor

Hours: 6 am - 6 pm, seven days a week

  • Breakfast: 6 am - 10:30 am
  • Lunch: 11 am - 4 pm
  • Dinner: 4 - 6 pm
Atwater's Café in The Marketplace

Atwater's Café in the Marketplace is a bistro-style café option.

Location: Daly Building lobby, third floor

Hours:

  • Monday - Friday: 6 am - 3 am
  • Saturday and Sunday: 11 am - 3 am
Chestnut Café

Chestnut Café is a counter-service option.

Location: Chestnut Building, ground floor

Hours:

  • Monday - Friday: 7:30 am - 2:30 pm
Gift Shops
Baystate Medical Center Online Gift Shop

You can order same-day, bedside delivery of gifts and flowers.

Shop Online

Marketplace Gift Shop

Location: Daly Building, third floor, near the main lobby

Hours:

  • Monday - Saturday: 8 am - 8 pm
  • Sunday: 8 am - 6 pm
  • Phone: 413-794-4929
Wesson Gift Shop

Location: Wesson Women's Building, ground floor

Hours:

  • Monday - Friday: 9 am - 8 pm
  • Saturday and Sunday: 9 am - 7 pm
  • Phone: 413-794-0213
Pharmacy Services

Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.

Hours:

  • Monday - Friday: 8 am - 8 pm
  • Saturday and Sunday: 8 am - 6pm

Call our pharmacy at 413-794-4929.

Medical Education

About 50% of the local pediatricians in our area have trained with us. Learn about our Pediatrics Residency.

Our Pediatric Specialties

Visiting Hours & Policies

Visiting is allowed 24 hours a day at all Baystate Health hospitals. While the number of visitors will not be limited, visitors must follow all instructions from Baystate Health employees to ensure the wellbeing of patients.

We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients.

Ambulatory services (same day outpatient) will continue to allow one care partner per patient.

Visitors under 18 must be supervised at all times by a family member or responsible adult assigned by the family.

Infection Control

Masks are required in patient rooms and patient care areas for visitors and will be available at the entrances. Masks are optional in common spaces such as the cafeteria and in corridors.

ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:

  • Wash hands before entering and leaving the patient’s room.
  • Care partners may not eat in patient rooms.

Policy for Patients Who Have COVID-19

Policies are the same for patients who have COVID-19, except:

Care partners and visitors must wear appropriate PPE (personal protective equipment).

No children under 14 unless a designated exception applies.

mybaystate patient portal app login screen

Your Health Record, the Way You Want it

With MyBaystate, you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
facility dog Isa and her handler greeting kids

Support Baystate Children's Hospital

Make a donation to support pediatric care at Baystate Children's Hospital. Your donation helps us provide the resources, support, and care that our patients and their families need.

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