If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)
Baystate Health is working hard to make sure patients and staff are safe. If you have an emergency, do not hesitate to get the care you need.
Visiting the Hospital
For the safety of our patients, caregivers, and visitors, we are currently not allowing any visitors in the hospital. We do allow 1 parent/guardian for COVID-19 positive and negative children. Learn more about our policy and exceptions.
To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors.
Learn more about safety and security procedures.
About Baystate Children's Hospital
Baystate Children's Hospital (BCH), a 110-bed and 57-bassinette hospital located within Baystate Medical Center, is the only accredited full-service children’s hospital in western Massachusetts and provides primary and advanced medical care to babies, children, and adolescents and their families.
We offer these GME programs:
Patients and Visitors
As we continue to take action to protect our patients, community, and employees, we are allowing visitors in the hospital according to our updated policy and check-in process. Learn more about our policy and exceptions.
To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors or download our printable Patient Guide/ Guía del Paciente.
Learn how to directly admit or transfer a pediatric patient to Baystate Children's Hospital.
Free parking at the main hospital 24 hours a day/seven days a week for all patients and visitors.
Free valet parking Monday–Friday:
- Daly Entrance 8 am–4:30 pm
- Wesson Women's Entrance 8 am–4:30 pm
North Café: full service cafeteria
Location: Daly 2
Hours: 5 am–6 pm seven days a week
Breakfast: 5 am–10:30 am
Lunch: 11 am–4 pm
Dinner: 4 pm–6 pm
Atwater's Café in the Marketplace: bistro style cafe
Location: Daly 3, Main Lobby
Hours: 7:30 am–3 am seven days a week
Chestnut Café: counter service
Location: Chestnut Building, ground floor
Hours: 7:30 am–2:30 pm Monday–Friday
Marketplace Gift Shop
Location: Daly 3, near main lobby
Hours: 8 am–8 pm Monday-Saturday
8 am–4:30 pm Sunday
Wesson Women & Infants Unit Gift Shop
Location: Wesson Women’s Building, Ground Floor
Hours: 11 am–8 pm Monday–Friday
1 am–5 pm Saturday and Sunday