Diversity, Equity & Inclusion

Our Commitment to Equity, Inclusion, and Belonging

At Baystate Health, our mission to improve the health of our communities every day with quality and compassion is grounded in a belief that every person should feel welcomed, respected, and valued. Baystate Health’s commitment to ensure that all caregivers and all patients are welcome has been at the heart of our Mission, Vision, and Values for more than 140 years.

We define our value of respect as honoring the dignity of all people. We know that honoring the dignity of our inclusive workforce leads to innovative thinking and cultural humility in the care of our patients.

Our vision is to integrate equity and inclusion into every part of our work—from patient care to workplace culture—so that everyone experiences a sense of belonging and the chance to reach their fullest potential.

We achieve this through:

Health Equity

We are committed to ensuring that every patient receives high-quality, compassionate care - welcoming every member of our community with fairness, respect, and belonging. By identifying and addressing disparities in health outcomes, access, and experience, we work to deliver care that is not only clinically excellent but also equitable and responsive to the unique needs of every individual we serve. We are equally focused on removing barriers to care—so that healthcare is accessible, welcoming, and within reach for all members of our community.

Workforce & Pipeline

As an economic pillar of the community, Baystate Health is committed to creating opportunities for individuals of all backgrounds to grow and thrive. We offer a range of career pipeline programs designed to help team members advance professionally and build long-term economic stability. In addition, we support our caregivers in planting roots and investing in their futures through initiatives like our first-time homebuyer program—because when our team members flourish, our communities also do.

Community Impact & Social Justice

We are proud to partner with our communities to support the conditions that help people live healthier lives. By addressing social drivers of health and supporting local initiatives, we strengthen the well-being of families and neighborhoods across our region. This includes factors such as being able to access healthy food, information on health and digital resources, and social support networks. We work to address this through initiatives such as the Alliance for Digital Equity, which works collectively with 100+ community-based organizations to deploy digital equity programs including digital navigation skills training, device distribution, and affordable Internet solutions in order to assure equitable Internet access to all.

Inclusivity & Belonging – Learning Development

At Baystate Health, we believe that building a more inclusive and equitable culture starts with a shared commitment to learning. We create space for honest conversations, thoughtful reflection, and ongoing growth—so that every team member feels empowered to better understand themselves, their colleagues, and the communities we serve. Through training, dialogue, and continuous development, we foster cultural humility, deepen empathy, and strengthen our ability to provide compassionate, respectful care for all. Because when we learn together, we grow together—and that growth moves us all forward.

Strategic Plan Summaries

In our strategic plans, we share:

• What our hospitals hope to achieve related to health equity
• How our hospitals incorporate member and community voices into our health equity strategic planning and implementation efforts

Executive Summaries

• Baystate Medical Center (English/Español)
• Baystate Franklin Medical Center (English/Español)
• Baystate Noble Hospital (English/Español)
• Baystate Wing Hospital (English/Español)