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Billing and Financial Assistance

We offer multiple bill payment options, and we participate in most insurance programs offered in our area.We also offer financial assistance for qualifying patients.

Learn about your bill and request an itemized bill by calling 413-794-9999 or 877-461-1931. Are you a potential patient? Estimate your fees in advance of service.

Financial Assistance

If you are a patient at one of our hospitals, you may be eligible for free or reduced cost health care through various state programs and Baystate Health affiliated hospitals. Eligibility varies from program to program, but is generally based on federal poverty guidelines.

To apply for financial assistance, complete an application form. The application form includes both state assistance and any supplemental assistance from Baystate Health hospitals. Please call 413-794-2452 for help with the application process.You can find instructions in the following documents:

Paying Online

Please have the account number from one of your bills on hand. You can now pay multiple accounts for multiple Baystate Health organizations with one transaction. Please select 'Pay Your Bill'* to go to make payments online for:

  • Baystate Medical Center
  • Baystate Medical Practices
  • Baystate Franklin Medical Center
  • Baystate Mary Lane Hospital
  • Baystate Reference Labs

* Baystate Noble Hospital bills are paid through a separate online billing system.


Need Help or Have Questions

  • Please contact Patient Billing Services at 413-794-9999 or toll free at 877-461-1931 regarding your hospital or Baystate Reference Laboratory bill.
  • For Baystate Medical Practices, please call the Physician Billing Office at 413-794-5700 or toll free at 800-436-6865.

Financial Assistance Programs

Need help paying for health care? We may be able to help.

Baystate Health recognizes that the cost of health care services can create a significant financial burden on you if you are uninsured or underinsured. We offer a variety of financial assistance programs for patients who are unable to pay for services including setting up a payment schedule and helping you apply for financial assistance program.

Call our financial counselors for help:

  • Baystate Medical Center: 413-794-2452
  • Baystate Franklin Medical Center: 413-773-2849
  • Baystate Mary Lane Hospital: 413-967-2250
  • Baystate Noble Hospital: 413-568-2811 ext 5850
  • Baystate Wing Hospital: 413-370-5540

Download our financial assistance brochure in English or Spanish.

Our Credit & Collections Policies

Federal, State and Other Assistance Programs:

  • Children's Medical Security Plan 800-909-2677
  • Health Care for All Consumers Helpline 800-272-4232
  • Healthy Start 888-488-9161
  • Health Safety Net 800-841-2900
  • MassHealth 800-841-2900
  • Prescription Advantage 800-243-4636
  • SNAP (Supplemental Nutrition Assistance Program) 800-249-2007
  • Shine Program (Greater Springfield Senior Services) 413-781-8800
  • Social Security Administration 800-772-1213
  • Substance Abuse Helpline 800-327-5050


If I have free care (Health Safety Net) what services are covered?

Medically necessary services are covered under Free Care (Health Safety Net). You should contact MassHealth toll free at 800-332-5545, which will put you in touch with a Free Care Specialist that can answer your specific questions.

Please note that physician's charges are not covered under the HSN guidelines. Due to the affiliation of your physicians with Baystate Health, should you call and request HSN coverage for these services we will be happy to assist you.

Do you accept payments over the phone?

Yes. Call 413-794-9999 or 877-461-1931 to pay your hospital or Baystate Reference Laboratory bill and call 413-370-5500 to bay your Baystate Wing Hospital bill.  If you have a Baystate Medical Practice bill, please call 413-794-5700 or 800-436-6865 during regular business hours.  You can pay by phone 24/7 by calling the number on your bill and choosing option 1.  Please have the account number handy (which is printed on your bill).

Why do I receive several bills for one visit?

You may receive bills for facility charges while in the hospital, including charges for room, operating and recovery room charges, nursing and technical support, rehabilitation, pharmacy, and supply charges. You may also receive bills from the physician, as well as bills from Radiology, the Laboratory and anesthesiologists.

How do I get a list of all my payments for the year for my taxes?

FOR HOSPITAL AND BAYSTATE REFERENCE LABORATORY BILLS: Please call our representatives at 413-794-9999 or toll free at 877-461-1931. They will be able to process your request for you.

FOR BAYSTATE WING HOSPITAL BILLS:  Please call our representatives at 413-370-5500.

FOR BAYSTATE MEDICAL PRACTICES PHYSICIAN BILLS: Please call our representatives at 413-794-5700 or toll free at 800-436-6865.

Can I pay my bill online?

Yes, you can pay bills online for the following facilities: Baystate Medical Center, Baystate Franklin Medical Center, Baystate Mary Lane Hospital, Baystate References Labs and Baystate Medical Practices at

***We apologize, but at this time, we cannot accept online payments for Baystate Wing Hospital and Baystate Noble Hospital.

Online billpay allows you to:

  • View your statements
  • Process payments
  • Discontinue paper bills
  • Schedule Auto-Pay for future payments
  • Establish payment plans.

Are newborns automatically enrolled in my insurance plan?

No. For most insurance you must contact the Member Service Department and enroll your newborn(s) within 30 days of the birth. Call your insurance company for specific guidelines.

What credit cards do you accept?

We accept MasterCard, Visa, American Express and Discover.

How do I apply for free care (Health Safety Net) and/or financial assistance?

Contact a financial counselor for assistance in applying for MassHealth and other available programs or click  here to apply online.

  • Baystate Medical Center: 413-794-2452
  • Baystate Franklin Medical Center: 413-773-2849
  • Baystate Mary Lane Hospital: 413-967-2250
  • Baystate Noble Hospital: 413-568-2811 ext: 5850
  • Baystate Wing Hospital: 413-370-5540

How do you develop prices for your services?

Prices are determined by looking at costs and we compare favorably to other hospitals when reviewing data throughout the country. Costs can be high due to being open and staffed twenty four hours a day and the high cost of living in the Northeast.

My newborn stayed in my room while I was in the hospital. Why do I have a nursery charge?

The nursery charge includes routine newborn supplies, food and nursing care, as well as having a crib available should the newborn not be able to stay with you.

How do I get an itemized bill?

For a hospital or Baystate Reference Laboratory bill, call 413-794-9999 or 877-461-1931. For a Baystate Medical Practice bill, call 413-794-5700 or 800-436-6865.

Where do I go to pay in person?

Patients may make payments at their BMP practice or at the nearest Baystate facility.

The Patient Billing Service Center located at 280 Chestnut Street in Springfield, MA is open 8AM-4:00PM Monday-Friday, or stop by any cashier at:

Baystate Medical Center 
759 Chestnut Street
Springfield, MA
3rd Floor in Daly Building
Hours: 9:00 a.m. - 1:00 p.m.
Monday - Friday

Baystate Franklin Medical Center
164 High Street
Greenfield, MA
Patient Registration
Hours: 8:30 a.m. - 4:00 p.m.
Monday - Friday

Baystate Mary Lane Hospital
85 South Street
Ware, MA
Patient Registration
Hours: 6:30 a.m. - 3:00 p.m.
Monday - Friday

Baystate Noble Hospital
115 West Silver Street
Westfield MA
Customer Service, Main Floor
Hours: 9:00 a.m. - 4:00 p.m.
Monday - Friday

Baystate Wing Hospital (Includes Griswold Center and various Baystate Wing Medical Offices)
40 Wright Street
Palmer, MA
Hours: 8:30 a.m. - 3:30 p.m.
Monday - Friday

Medical Bill Processing for Work Injuries or Auto Accidents

Medical Bill Processing for Work Injuries or Auto Accidents

Baystate Health has partnered with PROMEDICAL to assist their patients in the processing of medical bills related to work injuries or auto accidents.

Please contact PROMEDICAL and provide the information necessary to process your medical bill(s).

Procesamiento de facture Médicade por Lesions de Trabajo o Accidentes de Auto

Baystate Health se ha asociado con PROMEDICAL para ayudar a sus pacientes en el tratamiento de los gastos medicos relacionados con accidents de trabajo o accedientes automovilisticos.

Por favor, pongase en contacto con PROMEDICAL y proporcionar la informacion necesaria para procesar su suenta medica(s).