Social Services and Discharge Planning A Social Worker and a Hospital Case Manager Nurse are available to all trauma patients and their families. They can help with: Counseling for individuals and families Information on specialized nursing facilities or home care services Discounts on hotels Directing families to sources of financial aid Referrals to other agencies. Social Services Call Social Services at 413-794-3264 from 8:30 am to 5:00 pm, Monday through Friday. Hospital Case Manager/Discharge Coordinator To speak to a Hospital Case Manager or a Discharge Coordinator, call (413) 794-4040. After hours you may leave a message, and someone will call you during regular business hours.