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Baystate Medical Center is designated by the Massachusetts Department of Public Health (DPH) as a Primary Stroke Service. Primary Stroke Service designation is the result of an extensive on-site survey by the Massachusetts DPH. It is awarded to hospitals who demonstrate that they have the medical expertise, diagnostic equipment, and treatment protocols available around the clock to treat emergency stroke patients. 

Patient Care

Baystate's comprehensive, patient-centered approach to stroke care includes:

  • Clinical experts with experience in stroke diagnosis, treatment, and rehabilitation.
  • The acute stroke team comprises a multidisciplinary group of physicians, nurses and other clinical professionals
  • Support team includes emergency medicine physicians, neurologists, neurosurgeons, hospitalists, physiatrists, interventional radiologists, specially-trained nurses, rehabilitation therapists, visiting nurses, case managers, nutritionists, pharmacists, social workers and chaplains.
  • Established stroke intervention protocols to identify and treat patients. These protocols for the management of stroke victims greatly improve patient assessments and associated quality measures.

Baystate cares for more than 500 stroke patients each year - more than any other hospital in Western Massachusetts. Baystate is the region's only Level 1 Trauma Center, and offers the only inpatient specialty Neurosciences Unit, as well as extensive rehabilitation services.

Emergency Services

  • Baystate's stroke service features effective communication procedures with local EMS providers, and an internal paging protocol for prompt notification of the acute stroke team. This allows for rapid response to the acute stroke patient who arrives in Baystate's Emergency Department with the support of advanced neuroimaging, laboratory diagnostics and, if applicable, tPA therapy.

  • From the Emergency Department, stroke patients are admitted to the Neurosciences Unit, where a highly skilled team of professionals trained in the use of innovative procedures and modern technology for treating stroke patients attends to the patients' and families' needs.
  •  A variety of therapy and support services are also available, including nutritionists, rehabilitation therapists, case managers, and social services. Patient and family education is provided, and care coordination and early discharge planning help to ensure a smooth transition to post-acute care.

Once patients are discharged, they typically enter a post-acute facility for rehabilitation.When the patient is ready to be discharged from a post-acute facility to a home setting,  Baystate Visiting Nursing Association & Hospice  is available to provide in-home rehabilitation services for stroke patients throughout Western Massachusetts. In addition,Baystate Rehabilitation Care offers a full range of outpatient stroke rehabilitation services and a specialized neuro-rehabilition therapy program to help stroke patients regain function.