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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

Committed to improving the health of all we serve

Baystate Wing Hospital has a rich history of providing outstanding healthcare for communities throughout the Quaboag Hills and the Pioneer Valley.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Baystate Wing Hospital

Baystate Wing

Office Information

40 Wright Street
Palmer, MA 01069
Office Phone: 413-283-7651
Alternate Phone: TTY Phone (for the hearing impaired): 413-370-5332


If you have a fever, respiratory symptoms or concerns about coronavirus disease 2019 (COVID-19) exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)

Policy Change

Learn More

About Baystate Wing Hospital

Baystate Wing Hospital offers a broad range of medical, surgical, and psychiatric services. Our expanded, comprehensive Emergency Department (ED) provides comprehensive emergency services for adults and children around the clock. The ED includes a six-bed critical care unit and is a primary stroke center designated by the Massachusetts Department of Public Health. We're recognized for stroke care with the Get With the Guidelines® Target: Stroke Honor Roll Elite Silver Plusquality achievement award from the American Heart Association.

Our hospital offers comprehensive, personalized, and high-quality inpatient and outpatient behavioral health and addiction treatment services through the Griswold Behavioral Health Center and the Center for Geriatric Psychiatry.

Baystate Medical Practices located in Belchertown, Ludlow, Monson, Palmer, Wilbraham, and Ware offer extensive outpatient services and primary care in the Baystate Wing Hospital service area with specialists in adult family medicine, internal medicine, and pediatric medicine.

Community Health Needs Assessment

Each year, a consultant team researches the social and economic factors that impact health in Wing's service area. Download the 2016 report to learn more.

New Policy for Visiting the Hospital 3/18/2020

As we continue to look at the visitor policy to protect our patients, community, and employees, our policy has been updated to NO VISITORS IN THE HOSPITAL

Learn more about our policy and exceptions.

Lab Services

Our blood draw center is open Monday through Friday 7 am-7 pm and Saturdays 8 am-noon.

Dining Services

You can find the Baystate Wing Hospital cafeteria on the lower level of the hospital. It is open to visitors seven days a week from 7 am–10 am, 11:30 am–1:30 pm, and 4 pm–6:30 pm.  

The Wright Street Café, located on the first floor of the hospital, is open Monday through Friday from 7:30 am–4 pm (Closed Saturdays and Sundays).

Gift Shop

Baystate Wing Memorial Hospital Auxiliary Gift Shop

Hours: Monday – Friday, 9:30 am to 4:30 pm
Saturday and Sunday, closed
Phone: 413-370-8169

Public Announcement

Baystate Wing Hospital is changing the owner of our MRI from UMass to a Baystate affiliated entity as we are no longer affiliated with UMass. By state regulation, this requires that we go through a Determination of Need process, which is the notice that you see posted. There is no change to our service other than the ownership change. MRI services will continue to be offered at Baystate Wing Hospital as they currently exist. Read the notice.