Baystate Wing Hospital

40 Wright Street
Palmer, MA 01069

Phone 413-283-7651
See our Visitor Policy Get Directions
  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
Baystate Wing Hospital
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Baystate Wing Hospital: Expert, Compassionate Hospital Care in Palmer

Baystate Wing Hospital is a 46-bed community hospital in Palmer, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health network. Our team members, including skilled, compassionate nurses and medical support staff members, provide advanced and compassionate care.

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Find the information you need as a Baystate Wing Hospital  patient or visitor.

Find My Medical Records Visiting Hours and Policies Healthcare Prices & Billing

Find a Provider

Find a Provider Call 413-794-5412

Related Services

About Baystate Wing Hospital

Baystate Convenient Care - Palmer

If you don't have a primary care provider, or you have a condition that can't wait for a regular primary care appointment, our Convenient Care offers same-day urgent care and telehealth visits.

Learn more about Convenient Care-Palmer, or call 413-370-7000.

 

Entrances and Parking

We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.

Parking for Patients and Visitors

We offer free parking 24 hours a day, seven days a week. Valet parking services are available Monday – Friday from 8 am – 4:30 pm.

 

    Our Dining Services

    The cafeteria is on the lower level of the hospital. We welcome visitors seven days a week during the following hours:

    Monday - Friday
    • Breakfast: 7 - 10:30 am
    • Full breakfast: 8 - 10 am
    • Lunch: 11:30 am - 1:30 pm
    • Dinner: 4 - 6pm
    Saturday and Sunday
    • Breakfast: 7 - 10:30 am
    • Lunch: 11:30 am - 1:30 pm
    Byte Coolers in the Café

    Freshly prepared self-service food options are available through our Byte cooler technology on the first floor of the Country Bank building. The Byte cooler will offer assorted snacks, beverages, sandwiches, and salads. There will also be a Keurig machine on the counter to brew coffee selections that can be purchased from Byte. All items will be available 24/7 and can be purchased with the use of a credit card.

    Gift Shop

    Hours

    • Monday – Thursday: 9:30 am – 4:30 pm
    • Friday: 9:30 am – 1 pm
    • Saturday and Sunday: Closed

      Phone: 413-967-2128
    Lab Services

    Our blood draw center is open at the following times:

    • Monday - Friday: 7 am - 5:30 pm
    • Saturday: 8 am - noon
    Community Health Needs Assessment

    We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. See the latest report.

    Visiting Hours & Policies

    Visiting is allowed 24 hours a day at all Baystate Health hospitals. While the number of visitors will not be limited, visitors must follow all instructions from Baystate Health employees to ensure the wellbeing of patients.

    We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients. 

    Ambulatory services (same day outpatient) will continue to allow one care partner per patient.

    Visitors under 18 must be supervised at all times by a family member or a responsible adult assigned by the family.

    Infection Prevention

    Masking is encouraged (but not required) in patient rooms, patient care areas, and common spaces for visitors

    ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:

    • Practice proper hygiene: Wash hands with soap and water or hand sanitizer before entering and leaving the patient’s room.

    Policy for Patients Who Have COVID-19

    Policies are the same for patients who have COVID-19, except:

    • Care partners and visitors must wear appropriate PPE (personal protective equipment).
    • No children under 14 unless a designated exception applies.

    See Our Visitor Policy

    Visiting Hours and Policies
    2024 AHA Get With The Guidelines Gold Plus Award

    Top Ranked, Locally and Nationally

    Baystate Franklin Medical Center and Baystate Wing Hospital were recognized for quality in stroke care by the  American Heart Association and American Stroke Association  with their Get With The Guidelines® - Stroke Gold Plus Target: Type 2 Diabetes Honor Roll quality achievement awards.

    Awards and Recognition

    More Resources

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    Sign Up or Enroll
    Pay My Bill
    We offer multiple bill payment options and participate in most insurance programs in our area.
    See Bill Payment Options
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    Giving Back to Baystate Health

    Your donation helps bring the best healthcare to our region. Consider a gift to advance care for patients, fuel innovation and drive research and technology in your own backyard.

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