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Committed to improving the health of all we serve

Baystate Wing Hospital has a rich history of providing outstanding healthcare for communities throughout the Quaboag Hills and the Pioneer Valley.

Baystate Wing Hospital

Baystate Wing

Office Information

40 Wright Street
Palmer, MA 01069
Office Phone: 413-283-7651
Alternate Phone: TTY Phone (for the hearing impaired): 413-370-5332

Baystate Wing Hospital offers a broad range of medical, surgical, and psychiatric services. Our expanded, comprehensive Emergency Department (ED) provides comprehensive emergency services for adults and children around the clock. The ED includes a six-bed critical care unit and is a primary stroke center designated by the Massachusetts Department of Public Health. We're recognized for stroke care with the Get With the Guidelines® Target: Stroke Honor Roll Elite Silver Plus quality achievement award from the American Heart Association.

Our hospital offers comprehensive, personalized, and high-quality inpatient and outpatient behavioral health and addiction treatment services through the Griswold Behavioral Health Center and the Center for Geriatric Psychiatry.

Baystate Wing’s five medical centers, located in Belchertown, Ludlow, Monson, Palmer, and Wilbraham, offer extensive outpatient services and primary care provided by physicians who specialize in adult family medicine, internal medicine, geriatric medicine and pediatric medicine.

Community Health Needs Assessment

Each year, a consultant team researches the social and economic factors that impact health in Wing's service area. Download the 2016 report to learn more.

Planning Your Visit

Patients and Visitors

We welcome family members and friends to visit patients in the hospital when they wish and in accordance with our patient’s healthcare and personal needs and the needs of their health care team. Please feel free to ask our caregivers for help in deciding the best time to visit. 

To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors or download our printable Patient Guide/ Guía del Paciente.

Lab Services

Our blood draw center is open Monday through Friday 7 am-7 pm and Saturdays 8 am-noon.

Dining Services

You can find the Baystate Wing Hospital cafeteria on the lower level of the hospital. It is open to visitors seven days a week from 7 am–10 am, 11:30 am–1:30 pm, and 4 pm–6:30 pm.  

The Wright Street Café, located on the first floor of the hospital, is open Monday through Friday from 7:30 am–4pm (Closed Saturdays and Sundays).

Gift Shop

Baystate Wing Memorial Hospital Auxiliary Gift Shop

Hours: Monday – Friday, 9:30 am to 4:30 pm
Saturday and Sunday, closed
Phone: 413-370-8169