Baystate Wing Hospital
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Baystate Wing Hospital: Expert, Compassionate Hospital Care in Palmer
Baystate Wing Hospital is a 46-bed community hospital in Palmer, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health network. Our team members, including skilled, compassionate nurses and medical support staff members, provide advanced and compassionate care.
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Find the information you need as a Baystate Wing Hospital patient or visitor.
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About Baystate Wing Hospital
If you don't have a primary care provider, or you have a condition that can't wait for a regular primary care appointment, our Convenient Care offers same-day urgent care and telehealth visits.
Learn more about Convenient Care-Palmer, or call 413-370-7000.
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week. Valet parking services are available Monday – Friday from 8 am – 4:30 pm.
The cafeteria is on the lower level of the hospital. We welcome visitors seven days a week during the following hours:
Monday - Friday
- Breakfast: 7 - 10:30 am
- Full breakfast: 8 - 10 am
- Lunch: 11:30 am - 1:30 pm
- Dinner: 4 - 6pm
Saturday and Sunday
- Breakfast: 7 - 10:30 am
- Lunch: 11:30 am - 1:30 pm
Byte Coolers in the Café
Freshly prepared self-service food options are available through our Byte cooler technology on the first floor of the Country Bank building. The Byte cooler will offer assorted snacks, beverages, sandwiches, and salads. There will also be a Keurig machine on the counter to brew coffee selections that can be purchased from Byte. All items will be available 24/7 and can be purchased with the use of a credit card.
Hours
- Monday – Thursday: 9:30 am – 4:30 pm
- Friday: 9:30 am – 1 pm
- Saturday and Sunday: Closed
Phone: 413-967-2128
Our blood draw center is open at the following times:
- Monday - Friday: 7 am - 7 pm
- Saturday: 8 am - noon
We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. See the latest report.
Visiting Hours & Policies
Visiting is allowed 24 hours a day at all Baystate Health hospitals. While the number of visitors will not be limited, visitors must follow all instructions from Baystate Health employees to ensure the wellbeing of patients.
We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients.
Ambulatory services (same day outpatient) will continue to allow one care partner per patient.
Visitors under 18 must be supervised at all times by a family member or responsible adult assigned by the family.
Infection Control
Masks are required in patient rooms and patient care areas for visitors and will be available at the entrances. Masks are optional in common spaces such as the cafeteria and in corridors.
ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:
- Wash hands before entering and leaving the patient’s room.
- Care partners may not eat in patient rooms.
Policy for Patients Who Have COVID-19
Policies are the same for patients who have COVID-19, except:
Care partners and visitors must wear appropriate PPE (personal protective equipment).
No children under 14 unless a designated exception applies.
See Our Visitor Policy
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