Visiting During COVID-19
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe.
If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)
Quick Links
Find information about:
Find a Provider
Use our Find a Provider tool to find a provider, or call 413-794-5412.
About Baystate Wing Hospital
We are a 68-bed community hospital in Palmer, Massachusetts. We provide access to the world-class doctors, treatments, diagnostics, and technology of the Baystate Health network. Out team members, including skilled, compassionate nurses and medical support staff members, provide advanced and compassionate care.
As our patient, you can expect advanced care close to home from specialists throughout the Baystate Health system. Some of the many types of care we offer include:
Baystate Convenient Care - Palmer
If you don't have a primary care provider, or you have a condition that can't wait for a regular primary care appointment, our Convenient Care offers same-day urgent care and telehealth visits. Learn more about Convenient Care-Palmer, or call 413-370-7000.
Visiting Baystate Wing Hospital
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe during COVID-19 crisis. Learn more about our visitation policy.
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week.
Our Dining Services
The cafeteria is on the lower level of the hospital. We welcome visitors seven days a week during the following hours:
Monday - Friday
- Breakfast: 7 - 10:30 am
- Full breakfast: 8 - 10 am
- Lunch: 11:30 am - 1:30 pm
- Dinner: 4 - 6pm
Saturday and Sunday
- Breakfast: 7 - 10:30 am
- Lunch: 11:30 am - 1:30 pm
- Dinner: 4 - 6 pm
Gift Shop
Our gift shop is temporarily closed due to COVID-19.
Lab Services
Our blood draw center is open at the following times:
- Monday - Friday: 7 am - 7 pm
- Saturday: 8 am - noon
Community Health Needs Assessment
We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. Download the 2019 report to learn more.
Public Announcement
Baystate Wing Hospital is changing the owner of our MRI from UMass to a Baystate-affiliated entity, as we are no longer affiliated with UMass. By state regulation, this requires that we go through a Determination of Need process, which is the notice that you see posted. There is no change to our service other than the ownership change. MRI services will continue to be offered at Baystate Wing Hospital as they currently exist. Read the notice.