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Confidential Counseling

Talk it Through

At the root of anxiety, stress and depression, are often unhealthy thoughts, beliefs, actions and behaviors.  Unless these underlying factors are addressed they will continue to persist.  Working with an experienced and accredited therapist can help you:
• better understand your symptoms and why your condition developed
• formulate a personalized recovery plan
• develop the tools and strategies to bring about positive change
• remain on track with your recovery goals

Employee Assistance Program (EAP) visits though Life Guidance Resources & EAP 

All Baystate Health team members have access to the Employee Assistance Program (EAP).  This service provides personalized counseling to address stress, anxiety, depression, job pressure, grief and loss, marital conflicts, substance abuse and even challenges with children.  Participation in the EAP is completely confidential and is open to all Baystate Health team members and their household members.  Learn more about how this confidential service can help you and your family members.  To learn more about this service and how your personal information is kept confidential, view this 8 minute overview video. 

Call Life GuidanceResources® & EAP, 24/7/365, at 1-855-327-4479 to schedule a confidential counseling appointment. The first three sessions (per presenting problem) are at no cost to you.  If you seek to continue your counseling, after the 3 sessions, behavioral health visits are covered through your BH-HNE medical plan.  If you are covered by another health insurance carrier, contact them directly to ask about your behavioral health coverage.

As a registered Life GuidanceResources® & EAP user, you can search for articles and topical information to support your desired interest. First time users: to register, enter "Baystate" when asked for the Organization Web ID.

Behavioral Health Visits through your BH-HNE Medical Plan

All Baystate Health team members who are enrolled in either one of the BH-HNE medical plans, also have access to licensed therapists and psychiatrists in the local community.  To access therapists and locate those that are accepting new patients, visit healthnewengland.org.  Once on the site: Select: "Members" and scroll down to "Provider Search".
Select: "Find a Health New England Provider" 
Provider Network: Select "Self-Funded (ASO) PPO" 
Specialty:  Search on; Cognitive Behavioral Therapy, Licensed Marriage and Family Therapist, Licensed Mental Health Counselor, Marriage and Family Therapy, Narrative Therapy, Outpatient Mental Health Services, Psychology-LICSW, PhD, Psychiatry, Substance Abuse

The cost:  If enrolled in the Baystate Advantage Medical Plan, there is no deductible for outpatient or inpatient behavioral health, and a $25 copay.  If enrolled in  the Baystate HSA Medical Plan, you pay the full cost until your deductible is met. Once met, you pay 10% coinsurance.  See the 2019 BH Medical Plan Summary Cost Summary.

Behavioral Health Visits through Teladoc

All Baystate Health team members who are enrolled in either one of the BH-HNE medical plans, also have access to licensed therapists and psychiatrists across the nation, through Teladoc.  Teladoc is a telemedicine service that provides access to a large variety of licensed healthcare professionals, including licensed therapists, psychologists and psychiatrists by web chat (preferable), phone, or mobile app.  Once you log into the Teladoc site, you answer a few questions about your needs and preferences and are presented with a listing of available therapists, along with their bios. You select your preferred appointment dates and times and in most cases appointments are made within 72 hours.  For continuity of care, you can continue with the same therapist.  The cost:  If enrolled in the Baystate Advantage Medical Plan, there is no deductible and a $25 copay/visit.  If enrolled in  the Baystate HSA Medical Plan, you pay the full cost until your deductible is met. Visits range in cost from: LICSW $80 - Psychiatrist $160/visit. Once the deductible is met, you pay 10% coinsurance. See the 2019 BH Medical Plan Summary Cost Summary.

Get Started with Teladoc
1. Activate Your Account: Be ready when you need care by activating your Teladoc account now. Select Get Started.   Enter your medical history information. 
2. Request an Appointment:  By phone at 1-800-Teladoc (835-2362), or log in online or request your appointment via the mobile app.  Most appointments occur within 3 days of your request. 

Distress, Prevention and Crisis Resources

Mental health treatment prevents suicide.  Suicide most often happens when stressful life events overload the coping abilities of someone suffering from a mental health condition.  Talk saves lives.  

Most people who take their lives exhibit one or more warning signs either through what they say or how they behave.  The American Foundation for Suicide Prevention asserts that if you suspect someone is suffering, assume you are the only person and be that support that connects the person to someone who can help.  

If you are struggling with thoughts, take them seriously and get help. Getting help is a sign of strength.  There are biological and psychological treatments that can help address the underlying health issues that put people at risk for suicide.  Call the National Suicide Prevention Lifelife:  1-800-273-8255. Crisis Text Line:  Text HOME to 741741 for free, 24/7 crisis support, anywhere in the U.S.