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Frequently Asked Questions

Volunteering at Baystate Medical Center, Children’s Hospital, and Springfield-Based Entities

For questions about other volunteering at other Baystate locations, contact the location directly.

Volunteers are considered a valuable part of our patient care teams and therefore must be reliable, dedicated to their roles, and available for their per-determined schedules. Please see below for additional information and consider the commitment before applying.

Is there a time commitment?

Volunteers must commit to 6 months of volunteering. Volunteers serve at least one, 3-4 hour shift per week in the same department, on the same day and at the same time each week. If volunteers are seeking a letter of confirmation concerning the number of hours they served as a volunteer they must complete at least 6 months and a minimum of 3 shifts per month.

How old do you need to be to volunteer?

Volunteers must be at least 15 years old. Teens under 18 years old are required to have a parent’s or guardian’s written permission. Please note that teens are not accepted in all of our departments due to the type of clinical or business setting.

What does the clearance process involve?

Volunteers are considered part of our patient care team and must therefore complete our standard clearance process. This process includes: an interview; criminal background check (for anyone 18 years and older); health service clearance including two TB tests and receipt of immunization records; general volunteer orientation and obtaining a badge and uniform. Some areas require that you attend a unit specific orientation before starting. You would be notified of this requirement during your interview.

Can I perform court appointed community service at Baystate?

Unfortunately, we cannot accommodate adult or juvenile court appointed community service.

What about other types of community service?

If you are willing to give us 6 months of volunteering for one or two days a week, (3-4 hours per day) we might be able to provide this opportunity.

What can volunteers do?

Volunteers can do just about anything that is not direct clinical patient care. Your assignment will depend on information gathered during the interview, your personal preferences, types of assignments with openings and your availability.

Are there any areas that restrict the age of volunteers allowed?

Our Baby Buddies, Cuddlers, Critical Care Waiting Rooms and Emergency service departments (Adult and Pediatric) mandate that volunteers be 18 years or older. Our Gift Shops and Inpatient Pharmacy require teens be at least 16 years of age. Please note that Baystate Medical Center is a Level One Trauma Center. We are very careful about assigning adult volunteers to the Emergency Room for their comfort as well as the comfort and support of our ER patients.

How do I start the process if I want to volunteer?

Please call 413-794-4210 to request a 30 minute interview appointment. By the end of the session you will know where and when you will be volunteering. The actual clearance process may take 3-4 weeks.