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The Patient Experience 2018: Keeping it Personal

Insights and Strategies for Excellence in Patient Experience and Employee Engagement

Dr. Joeli Hettler

Join us November 7, 2018

Both patient experience and workplace satisfaction pose challenges for health care organizations, patients, and employees. Join us on Wednesday, November 7, 2018 to learn strategies and practices that foster person-centered excellence, promote positive relationships, and rejuvenate your passion for working in health care.


The patient experience conference was designed for health care providers in all disciplines and specialties, patient family advisory council (PFAC) members, and administrators.

Keynote Speaker: Allison Massari, MFA

You Can Help Improve Patient Experience

Learn about the PFAC, the group that represents the patient's voice in health care.

Read More

Prepare to be taken on a journey! Allison offers real solutions to the struggle of how to keep the patient first despite limited time and other practical constraints. By weaving her remarkable journey with potent life-lessons, Allison highlights the integral nature of patient-centered care and fortifies audience members, reigniting their passion for why they went into health care in the first place.

Download the program brochure (pdf) for more information.


Baystate Health Office of Patient Experience & Baystate Continuing Interprofessional Education

Registration Instructions:

Register at

Baystate employees: $110
All others: $130

Tuition includes continental breakfast, lunch, and refreshment break. Parking is free.