Can't Get to the Doctor? Try the Quaboag Connector

Transportation challenges affect both rural and urban communities. According to the American Hospital Association (AHA), each year, 3.6 million people in the United States do not obtain medical care due to transportation issues.

Baystate Wing Hospital and the Quaboag Valley Community Development Corporation (QVCDC) announced the funding of a new Quaboag Connector Van dedicated to providing transportation to Convenient Care and Primary Care services for residents living in the towns currently served by the Quaboag Connector. The curb-to-curb service will provide non-emergency medical transportation, allowing patients to request rides to and from medical appointments at Baystate Wing Hospital facilities.

“We are proud to continue to partner with the QVCDC and transportation experts in our region to create solutions that address transportation barriers to healthcare for our community members served by Baystate Wing Hospital,” said Molly Gray, President and Chief Administrative Officer of Baystate Wing Hospital. “Transportation issues are not unique to our region, but our collaborative work to find solutions to help meet these needs has led to creative and successful local solutions.”

Local Partnerships with the Quaboag Connector Bring Transportation to the Region

Since 2017, Baystate Wing Hospital and medical staff have invested $210,000 in the Quaboag Connector in response to the regional needs for safe and reliable transportation services in the Quaboag Hills Region.

This service provides community members transportation to employment, education, healthcare, workforce training, shopping, and benefit services within and outside the region.

This newest addition to the connector fleet reflects Baystate Wing Hospital’s investment of $65,000 for the purchase of the Convenient Care van, and an additional $155,000 annually to cover operational costs of the new van service, all with a focus on access to healthcare in the region.

The Quaboag Connector Convenient Care Van

The Quaboag Connector Convenient Care Van will serve the communities of Ware and Warren, with additional services for patients living in the communities in the Quaboag Region which include Belchertown, Hardwick, Palmer, Monson, West Brookfield, Brookfield, and East Brookfield.

The Quaboag Connector Convenient Care Van will operate Monday through Saturday and costs $2 a ride ($4 round trip). All ride requests must to be made by calling the Quaboag Connector Ride Connect at 413-544-3401.

What is Convenient Care?

Baystate Convenient Care, an extension of Baystate Primary Care in Palmer, is dedicated to meeting the same-day urgent care needs of community members through a collaboration with primary care, specialty care, and other providers. Learn more about Convenient Care - Palmer.