Visiting During COVID-19
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe.
If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)
Find information about:
Find a Provider
Use our Find a Provider tool to find a provider, or call 413-794-5412.
About Baystate Franklin Medical Center
We are a not-for-profit 89-bed hospital in Greenfield, Massachusetts. We have more than 200 doctors, and we see more than 24,000 patients annually in our Emergency Department. In addition, we deliver more than 400 babies each year in The Birthplace, our progressive, midwife-driven service.
As our patient, you can expect advanced care close to home from specialists throughout the Baystate Health system. Some of the many types of care we offer include:
Visiting Baystate Medical Center
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy.
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week. Download our map (PDF) for more information about available parking areas.
Our Dining Services
We offer a full-service cafeteria on the ground level of the hospital.
Baystate Franklin Auxiliary Gift Shop is located at the High Street entrance on the first floor of the hospital.
- Monday - Thursday: 9 am - 7 pm
- Friday: 9 am - 4 pm
All proceeds raised by the Auxiliary, both through the gift shop and special sales in the main lobby, go to fund services and equipment for the hospital.
Residency and Training Programs
Baystate Franklin Medical Center is a training site for the Family Medicine Residency, as well as for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center. Learn more about our residency programs.
As a charitable not-for-profit organization, Baystate Health is committed to our mission, "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our Community Benefits Report, as filed with the Massachusetts attorney general.
Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a nonprofit serving young people in western Massachusetts. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nationwide initiative to keep young people safe by connecting them with supporting services.
Community Health Needs Assessment
We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. Learn more.