Baystate Franklin Medical Center

164 High Street
Greenfield, MA 01301

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  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
See our Visitor Policy
Baystate Franklin Medical Center
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Expert, Compassionate Hospital Care in Greenfield

We are a not-for-profit 89-bed hospital in Greenfield, Massachusetts. We have more than 200 doctors, and we see more than 24,000 patients annually in our Emergency Department. In addition, we deliver more than 400 babies each year in The Birthplace, our progressive, midwife-driven service.

As our patient, you can expect advanced care close to home from specialists throughout the Baystate Health system.

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Find the information you need as a Baystate Franklin Medical Center patient or visitor.

About Baystate Franklin Medical Center

Entrances and Parking

We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.

Parking for Patients and Visitors

We offer free parking 24 hours a day, seven days a week.

Download our map (PDF) for more information about available parking areas.

Our Dining Services

We offer a full-service cafeteria on the ground level of the hospital.

Breakfast: 7 am - 10:30 am
Lunch: 11 am - 1:30 pm
Dinner: 4 pm - 6 pm

Gift Shop

Baystate Franklin Auxiliary Gift Shop is located at the High Street entrance on the first floor of the hospital.


  • Monday - Thursday: 9 am - 7 pm
  • Friday: 9 am - 4 pm

All proceeds raised by the Auxiliary, both through the gift shop and special sales in the main lobby, go to fund services and equipment for the hospital.

Residency and Training Programs

Baystate Franklin Medical Center is a training site for the Family Medicine Residency, as well as for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center.

Learn more about our residency programs.

Community Impact

As a charitable not-for-profit organization, Baystate Health is committed to our mission, "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our Community Benefits Report, as filed with the Massachusetts attorney general.

Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a nonprofit serving young people in western Massachusetts. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nationwide initiative to keep young people safe by connecting them with supporting services.

Community Health Needs Assessment

We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. Learn more.

Visiting Hours & Policies

Visiting is allowed 24 hours a day at all Baystate Health hospitals. While the number of visitors will not be limited, visitors must follow all instructions from Baystate Health employees to ensure the wellbeing of patients.

We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients.

Ambulatory services (same day outpatient) will continue to allow one care partner per patient.

Visitors under 18 must be supervised at all times by a family member or responsible adult assigned by the family.

Infection Control

Masking is encouraged (but not required) in patient rooms and patient care areas for visitors.

ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization. All visitors must clean their hands before entering and leaving the patient’s room.

See Our Visitor Policy

Visiting Hours and Policies
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Find a Provider

We offer primary care and medical specialties for children and adults through a network of more than 80 practices across western MA.

Welcome to Baystate Franklin Medical Center

Providing primary, specialty, and emergency care to the people of Franklin County, North Quabbin, and surrounding communities.

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