Visiting the Hospital
For the safety of our patients, caregivers, and visitors, we are currently allowing 2 visitors (with no COVID-19 symptoms or exposure) in the hospital. Learn more about our policy and exceptions.
Free parking is available at the hospital and medical buildings 24 hours a day/7 days a week for all patients and visitors. For more information, download the map (pdf) of our facilities and parking.
Full service cafeteria on the ground level of the hospital.
About Baystate Franklin Medical Center
- More than 200 physicians on active and courtesy staff
- More than 24,000 Emergency Department visits annually
- More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service.
- Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center
- Franklin Medical Center joined Baystate Health in 1986.
Baystate Franklin Medical Center is a not-for-profit 89-bed hospital in Greenfield, Massachusetts and a training site for the University of Massachusetts Medical School-Baystate. Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology.
Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities.
Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home.
As a charitable not-for-profit, Baystate Health is committed to our mission "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our recent Community Benefits Report, as filed with the Massachusetts Attorney General.
Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a non-profit serving young people in Western Mass. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nation-wide initiative to keep young people safe by connecting them with supporting services.
Community Health Needs Assessment
Each year, a collaborative team of community partners researches the social and economic factors that impact health in BFMC's service area. Download the 2016 report to learn more.
Gift Shop Hours
Baystate Franklin Auxiliary Gift Shop
Location: High Street entrance, first floor
Hours: Monday – Thursday, 9 am to 7 pm
Friday, 9 am to 4 pm
Saturday, 11:30 am to 3 pm
Sunday, 12:30 pm to 3:30 pm
Proceeds raised by the Auxiliary — through the gift shop and special sales in the main lobby — go to fund services and equipment for Baystate Franklin Medical Center.