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Nationally recognized for quality and safety

Baystate Franklin Medical Center is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities, BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

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Baystate Franklin Medical Center

Baystate Franklin Medical Center, Franklin Medical Center, entrance

Office Information

164 High Street
Greenfield, MA 01301
Office Phone: 413-773-0211

Office Hours

Open 24 hours


If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)

Baystate Health is working hard to make sure patients and staff are safe. If you have an emergency, do not hesitate to get the care you need.

Visiting the Hospital

For the safety of our patients, caregivers, and visitors, we are currently allowing 1 visitor (with no COVID-19 symptoms or exposure) in the hospitalLearn more about our policy and exceptions.

To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors.

Learn more about safety and security procedures. 

About Baystate Franklin Medical Center

Baystate Franklin Medical Center is a not-for-profit 89-bed hospital in Greenfield, Massachusetts and a training site for the University of Massachusetts Medical School-Baystate. Rooted in a rich tradition of 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology.

Baystate Franklin houses a $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities.

Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home. 

Fast Facts

  • More than 200 physicians on active and courtesy staff
  • More than 24,000 Emergency Department visits annually
  • More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service.
  • Training site for the Family Medicine residency, and for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center
  • Franklin Medical Center joined Baystate Health in 1986.

Community Impact

As a charitable not-for-profit, Baystate Health is committed to our mission "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our recent Community Benefits Report, as filed with the Massachusetts Attorney General.

Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a non-profit serving young people in Western Mass. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nation-wide initiative to keep young people safe by connecting them with supporting services.

Community Health Needs Assessment

Each year, a collaborative team of community partners researches the social and economic factors that impact health in BFMC's service area. Download the 2016 report to learn more.

Patients and Visitors 

As we continue to take action to protect our patients, community, and employees, we are allowing visitors in the hospital according to our updated policy and check-in process. Learn more about our policy and exceptions.

To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors.


Free parking is available at the hospital and medical buildings 24 hours a day/7 days a week for all patients and visitors. For more information, download the map (pdf) of our facilities and parking.

Café Services

Full service cafeteria on the ground level of the hospital.

Gift Shop

Baystate Franklin Auxiliary Gift Shop

Location: High Street entrance, first floor
Hours: Monday – Thursday, 9 am to 7 pm
Friday, 9 am to 4 pm
Saturday, 11:30 am to 3 pm
Sunday, 12:30 pm to 3:30 pm
Phone: 413-773-2294

Proceeds raised by the Auxiliary — through the gift shop and special sales in the main lobby — go to fund services and equipment for Baystate Franklin Medical Center.