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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

Nationally recognized for quality and safety

Baystate Franklin Medical Center is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities, BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Baystate Franklin Medical Center

Baystate Franklin Medical Center, Franklin Medical Center, entrance

Office Information

164 High Street
Greenfield, MA 01301
Office Phone: 413-773-0211

Policy Change

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If you have a fever, respiratory symptoms or concerns about coronavirus disease 2019 (COVID-19) exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)

About Baystate Franklin Medical Center

Baystate Franklin Medical Center is a not-for-profit 89-bed hospital in Greenfield, Massachusetts. Rooted in a rich tradition of almost 125 years of service and accountability, our highly skilled team is committed to advancing care with our state-of-the art facilities and technology.

Baystate Franklin houses a new $26 million surgical center and the talented surgical teams of the Baystate Health network. Our spacious pre-surgery, recovery, and family waiting areas offer privacy and comfort with natural light, healing gardens, and other amenities.

Our multidisciplinary approach gives you access to specialists from across the Baystate Health system, offering comprehensive and collaborative medical treatments close to home. 

Fast Facts

  • More than 200 physicians on active and courtesy staff
  • More than 24,000 Emergency Department visits annually
  • More than 400 babies delivered each year in The Birthplace – a progressive, midwife-driven service.
  • Training site for Baystate Medical Center’s residents in emergency medicine, surgery, and obstetrics.
  • Franklin Medical Center joined Baystate Health in 1986.

Community Impact

As a charitable not-for-profit, Baystate Health is committed to our mission "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our recent Community Benefits Report, as filed with the Massachusetts Attorney General.

Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a non-profit serving young people in Western Mass. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nation-wide initiative to keep young people safe by connecting them with supporting services.

Community Health Needs Assessment

Each year, a collaborative team of community partners researches the social and economic factors that impact health in BFMC's service area. Download the 2016 report to learn more.

Patients and Visitors

To find out specific information about what to expect during your stay at the hospital, see Patients and Visitors or download our printable Patient Guide/ Guía del Paciente


Free parking is available at the hospital and medical buildings 24 hours a day/7 days a week for all patients and visitors. For more information, download the map (pdf) of our facilities and parking.

Café Services

Full service cafeteria on the ground level of the hospital.

Gift Shop

Baystate Franklin Auxiliary Gift Shop

Location: High Street entrance, first floor
Hours: Monday – Thursday, 9 am to 7 pm
Friday, 9 am to 4 pm
Saturday, 11:30 am to 3 pm
Sunday, 12:30 pm to 3:30 pm
Phone: 413-773-2294

Proceeds raised by the Auxiliary — through the gift shop and special sales in the main lobby — go to fund services and equipment for Baystate Franklin Medical Center.