You are using an older version of Internet Explorer that is not supported on this site. Please upgrade for the best experience.
Baystate Franklin Medical Center - Entrance
Expert, compassionate hospital care in Greenfield

Baystate Franklin Medical Center is an 89-bed community hospital in Greenfield, MA. Rooted in a rich tradition of service and accountability to the people of Franklin County, North Quabbin, and surrounding communities, BFMC services include emergency, surgery, cancer, heart and vascular, obstetrics, and more.

Welcome to Baystate Franklin Medical Center

Providing primary, specialty, and emergency care to the people of Franklin County, North Quabbin, and surrounding communities.

Baystate Franklin Medical Center

The front of Baystate Franklin Medical Center

Office Information

164 High Street
Greenfield, MA 01301
Office Phone: 413-773-0211

Office Hours

Open 24 hours a day, seven days a week

Please check with your provider for their hours and available appointments as needed.

Quick Links

Find information about:

Find a Provider

Use our Find a Provider tool to find a provider, or call 413-794-5412.

About Baystate Franklin Medical Center

We are a not-for-profit 89-bed hospital in Greenfield, Massachusetts. We have more than 200 doctors, and we see more than 24,000 patients annually in our Emergency Department. In addition, we deliver more than 400 babies each year in The Birthplace, our progressive, midwife-driven service.

As our patient, you can expect advanced care close to home from specialists throughout the Baystate Health system. Some of the many types of care we offer include:

Visiting Baystate Medical Center

We are limiting hospital visitors to keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy.

We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.

Parking for Patients and Visitors

We offer free parking 24 hours a day, seven days a week. Download our map (PDF) for more information about available parking areas.

Our Dining Services

We offer a full-service cafeteria on the ground level of the hospital.

Gift Shop

Baystate Franklin Auxiliary Gift Shop is located at the High Street entrance on the first floor of the hospital.


  • Monday - Thursday: 9 am - 7 pm
  • Friday: 9 am - 4 pm

All proceeds raised by the Auxiliary, both through the gift shop and special sales in the main lobby, go to fund services and equipment for the hospital.

Residency and Training Programs

Baystate Franklin Medical Center is a training site for the Family Medicine Residency, as well as for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center. Learn more about our residency programs.

Community Impact

As a charitable not-for-profit organization, Baystate Health is committed to our mission, "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our Community Benefits Report, as filed with the Massachusetts attorney general.

Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a nonprofit serving young people in western Massachusetts. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nationwide initiative to keep young people safe by connecting them with supporting services.

Community Health Needs Assessment

We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. Learn more. 

Thank a Nurse

Do you know an exceptional nurse? Nominate them for a DAISY Award! 

Nominate a BFMC Nurse