Baystate Franklin Medical Center
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Expert, Compassionate Hospital Care in Greenfield
We are a not-for-profit 89-bed hospital in Greenfield, Massachusetts. We have more than 200 doctors, and we see more than 24,000 patients annually in our Emergency Department. In addition, we deliver more than 400 babies each year in The Birthplace, our progressive, midwife-driven service.
As our patient, you can expect advanced care close to home from specialists throughout the Baystate Health system.
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Find the information you need as a Baystate Franklin Medical Center patient or visitor.
About Baystate Franklin Medical Center
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week.
Download our map (PDF) for more information about available parking areas.
We offer a full-service cafeteria on the ground level of the hospital.
Breakfast: 7 am - 10:30 am
Lunch: 11 am - 1:30 pm
Dinner: 4 pm - 6 pm
Baystate Franklin Auxiliary Gift Shop is located at the High Street entrance on the first floor of the hospital.
Hours:
- Monday - Thursday: 9 am - 7 pm
- Friday: 9 am - 4 pm
All proceeds raised by the Auxiliary, both through the gift shop and special sales in the main lobby, go to fund services and equipment for the hospital.
Baystate Franklin Medical Center is a training site for the Family Medicine Residency, as well as for residents in emergency medicine, surgery, and obstetrics programs based at Baystate Medical Center.
As a charitable not-for-profit organization, Baystate Health is committed to our mission, "to improve the health of the people in our community every day with quality and compassion." Baystate Franklin supports this mission, alongside our community partners, by extending our investments beyond the walls of our hospital with a focus on improving public health, increasing access to health care, and advancing medical knowledge, while improving quality of life in Franklin County. View our Community Benefits Report, as filed with the Massachusetts attorney general.
Baystate Franklin has partnered with DIAL/SELF Youth & Community Services, a nonprofit serving young people in western Massachusetts. Because of this work, we have been identified as a partner in the Safe Place program. Safe Place is a nationwide initiative to keep young people safe by connecting them with supporting services.
We regularly work with a team of community partners that researches the social and economic factors that impact health in our service area. Learn more.
Visiting Hours & Policies
Visiting hours are held daily from 10 a.m. to 8 p.m. with a limit of three visitors at one time. One designated support person will be permitted to visit 24 hours per day throughout the patient's stay. Please note that some sensitive units may have more stringent rules and allow fewer than three visitors at one time.
Units with Secure Welcome entry points will have guidelines posted at unit doors. These units include Women’s Evaluation and Treatment Unit (WETU) Labor-Delivery-Recovery (LDR), Postpartum, Neonatal Intensive Care Unit (NICU), Baystate Children’s Hospital Children’s & Adolescents Unit (CHAD), Pediatric Intensive Care Unit (PICU), Adult Psychiatric Treatment Unit (APTU), BFMC Behavioral Health Unit, and Critical Care Units.
We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients and adhere to our visiting hours and policies. Baystate Health and its employees reserve the right to ask visitors to leave a patient’s room at any time for the patient’s clinical or emotional well-being.
Ambulatory services (same day outpatient) will continue to allow one care partner per patient.
Visitors under 18 must be supervised at all times by a family member or a responsible adult assigned by the family. Staff members will be unable to assume supervision responsibilities for minors.
Infection Prevention
Masking is encouraged (but not required) in patient rooms, patient care areas, and common spaces for visitors
ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:
- Practice proper hygiene: Wash hands with soap and water or hand sanitizer before entering and leaving the patient’s room.
Policy for Patients Who Have COVID-19
Policies are the same for patients who have COVID-19, except:
- Care partners and visitors must wear appropriate PPE (personal protective equipment).
- No children under 14 unless a designated exception applies.
See Our Visitor Policy
Visiting Hours and Policies
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Welcome to Baystate Franklin Medical Center
Providing primary, specialty, and emergency care to the people of Franklin County, North Quabbin, and surrounding communities.
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