Emergency Medicine All hospitals are staffed by board-certified emergency medical professionals, and all are open 24 hours every day. Baystate Medical Center in Springfield is the only Level 1 Trauma Center and pediatric trauma center in western Massachusetts, providing all four community hospitals with access to trauma-team specialists. We provide emergency care throughout the Pioneer Valley. When should you go to the emergency room? If your situation is not an emergency, please seek other care options including: Urgent Care Primary Care If your situation requires immediate medical treatment, call 911 or go to the nearest emergency room for: Severe bleeding Chest pains No pulse Inability to breathe Severe eye injuries Head, spinal cord or back injuries Broken bones Severe stomach pain Sudden change in mental state, sudden severe head ache, other stroke symptoms Baystate Health Emergency Departments Baystate Medical Center in Springfield, MA Baystate Children's Hospital in Springfield, MA Baystate Franklin Medical Center in Greenfield, MA Baystate Noble Hospital in Westfield, MA Baystate Wing Hospital in Palmer, MA