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Coronavirus (COVID-19): check here for visitor policy, what to do if you're sick, and more.

In a life-threatening emergency, call 911 immediately.

Baystate Health’s five emergency rooms provide care when you need it, close to where you live.

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COVID-19 Information

Please call your provider’s office for questions about services and appointments as we work to ensure the safety of our patients, providers and community. If you have a fever, cough or shortness of breath, or concerns about COVID-19 exposure, call your primary care office. In a life-threatening emergency, please call 911.

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Emergency Medicine

If you have a fever, respiratory symptoms or concerns about coronavirus disease 2019 (COVID-19) exposure, please do not go to the emergency department (unless you are in a life-threatening emergency). Instead, call for medical guidance. Learn more.

All hospitals are staffed by board-certified emergency medical professionals, and all are open 24 hours every day. Baystate Medical Center in Springfield is the only Level 1 Trauma Center and pediatric trauma center in western Massachusetts, providing all four community hospitals with access to trauma-team specialists.

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