Baystate Mercy Hospital

Expert, Compassionate Hospital Care in Springfield, MA

Baystate Mercy Hospital is a 182-bed acute care hospital in Springfield, Massachusetts, providing a wide range of inpatient and outpatient services to patients and families throughout western Massachusetts. Baystate Mercy Hospital offers emergency care, surgical services, specialty care, rehabilitation services, diagnostic imaging, laboratory services, and other programs designed to support the health needs of the community.

Located in the heart of Springfield, Baystate Mercy Hospital is committed to delivering high-quality, patient-centered care with compassion, respect, and clinical excellence. Patients benefit from experienced physicians, nurses, and care teams working together to provide coordinated care close to home.

Visiting Hours & Policies

Visiting hours are held daily from 10 a.m. to 8 p.m. with a limit of three visitors at one time. One designated support person will be permitted to visit 24 hours per day throughout the patient's stay. Please note that some sensitive units may have more stringent rules and allow fewer than three visitors at one time.

Units with Secure Welcome entry points will have guidelines posted at unit doors. These units include Women’s Evaluation and Treatment Unit (WETU) Labor-Delivery-Recovery (LDR), Postpartum, Neonatal Intensive Care Unit (NICU), Baystate Children’s Hospital Children’s & Adolescents Unit (CHAD), Pediatric Intensive Care Unit (PICU), Adult Psychiatric Treatment Unit (APTU), BFMC Behavioral Health Unit, and Critical Care Units.

We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients and adhere to our visiting hours and policies. Baystate Health and its employees reserve the right to ask visitors to leave a patient’s room at any time for the patient’s clinical or emotional well-being.

Ambulatory services (same day outpatient) will continue to allow one care partner per patient.

Visitors under 18 must be supervised at all times by a family member or a responsible adult assigned by the family. Staff members will be unable to assume supervision responsibilities for minors.

Infection Prevention

Masking is highly encouraged in patient rooms, patient care areas, and common spaces for visitors.

ALL visitors must adhere to Baystate Health infection prevention practices that are in effect throughout our organization:

• Practice proper hygiene: Wash hands with soap and water or use hand sanitizer before entering and leaving the patient’s room.
• Please wear a mask if you are symptomatic for any respiratory illness, such as COVID-19 or influenza, or if you have been exposed to any respiratory virus.
• Visitors who have tested positive for COVID-19 or influenza and are not seeking medical care are asked to postpone their visit.
  • Influenza: visitors should be asymptomatic, fever-free, and 7 days past symptom onset.
  • COVID-19: visitors should be asymptomatic, fever-free, and 10 days past symptom onset.

Plan Your Visit to Baystate Health