Division of Health Care Quality

Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

• Identifying and improving quality of care measures

• Coordinating quality and performance improvement activities, such as:

• Patient safety practices
• Infection control and prevention
• Delivering high quality, population-based care.

• Documenting and reporting quality and safety results data.

• Conducting research into ways to improve Baystate quality of care and patient safety through the Center for Quality of Care Research.

• Applying research to support performance improvement methods, such as:

• Computerized Physician Order Entry (CPOE)
• Benchmarking databases
• Safety reporting system.

• Tracking Baystate's accreditations, awards and ratings.