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Division of Health Care Quality

Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

  • Identifying and improving quality of care measures
  • Coordinating quality and performance improvement activities, such as:
  • Patient safety practices
  • Infection control and prevention
  • Delivering high quality, population-based care.
  • Documenting and reporting quality and safety results data.
    • Applying research to support performance improvement methods, such as:
    • Computerized Physician Order Entry (CPOE)
    • Benchmarking databases
    • Safety reporting system.
    • Tracking Baystate's accreditations, awards and ratings.

    Contact Us

    HEALTHCARE QUALITY

    TITLE

    PHONE

    Johanna Bell, MHS, CPHQ

    Senior Director, Quality

    413-794-4285

    Jolene Blackburn Administrative Coordinator 413-794-4285

    Nicole Brannock

    Data Analyst

    413-794-1349

    Lori Cohen

    Business Manager

    413-794-5763

    Alice Ehresman, RN

    Manager, Healthcare and Analytics

    413-794-4254

    Cheyenne Ferro

    Administrative Coordinator

    413-794-3873

    Patricia Humiston, RN

    Healthcare Quality Specialist

    413-794-0194

    Kirti Joshi, MD

    Medical Director, Patient Safety

    413-794-4320

    Jodi Kashouh, RN

    Healthcare Quality Specialist

    413-794-3248

    Rebecca Laramee, RN

    Healthcare Quality Specialist

    413-794-1690

    Kathy Mahoney, MD

    Associate Chief Medical Officer

    413-794-0082

    Jonathan McGeoghan

    Data Analyst

    413-794-7653

    Deborah Naglieri-Prescod, PhD

    Data Analyst

    413-794-8832

    Lisa Nolan

    Executive Assistant to Senior Vice President

    413-794-2527

    Laura Rioux

    Data Analyst

    413-794-5826

    Doug Salvador, MD

    Senior Vice President/Chief Quality Officer, BH/Chief Medical Officer, BMC

    413-794-0177

    Mihaela Stefan, MD

    Medical Director, Quality Assessment

    413-794-8121

    INFECTION CONTROL

     

     

    Donna Cipriani, RN

    Infection Control Practitioner

    413-794-8754

    Sherri Conway

    Data Analyst

    413-794-3507

    Morgan Gilmore, RN

    Infection Control Practitioner

    413-794-7728

    Michele Maryanski, RN

    Infection Control Practitioner

    413-794-2675

    Manju Mathew, RN

    Infection Control Practitioner

    413-794-5239

    Mary Ellen Scales, RN

    Senior Director, Infection Control/Chief Infection Control Officer

    413-794-4782

    Kristen Smith, RN

    Infection Control Practitioner

    413-794-6828

    PATIENT SAFETY

     

     

    Mary Beth Collins, RN

    Patient Safety Coordinator

    413-794-3658

    Shannon Dillard, RN

    Patient Safety Coordinator

    413-794-1025

    Karen Johnson, RN

    Senior Director, Patient Safety

    413-794-3647

    Amy Moore, RN

    Patient Safety Coordinator

    413-794-5849

    Diane Tillman, RN

    Patient Safety Coordinator

    413-794-4256