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Division of Health Care Quality

Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

  • Identifying and improving quality of care measures
  • Coordinating quality and performance improvement activities, such as:
  • Patient safety practices
  • Infection control and prevention
  • Delivering high quality, population-based care.
  • Documenting and reporting quality and safety results data.
    • Applying research to support performance improvement methods, such as:
    • Computerized Physician Order Entry (CPOE)
    • Benchmarking databases
    • Safety reporting system.
    • Tracking Baystate's accreditations, awards and ratings.

    Contact Us

    Division of Healthcare Quality

    NAME TITLE PHONE
    Lori Anderson Executive Assistant 413-794-3873
    Lori Cohen Clinical Outcomes & Business Manager 413-794-5763
    Alice Ehresman, RN Interim Senior Director, Quality 413-794-4254
    Patricia Humiston, RN Healthcare Quality Specialist 413-794-0194
    Jodi Kashouh, RN Healthcare Quality Specialist 413-794-3248
    Sean LaValley, RN Healthcare Quality Specialist 413-794-7599
    Rebecca Laramee, RN Healthcare Quality Specialist 413-794-1690
    Kathy Mahoney, MD Medical Director 413-794-2153
    Jonathan McGeoghan
    Data Analyst
     413-794-7653
    Deborah Naglieri-Prescod, PhD Data Analyst
    413-794-8832
    Barbara Niemiec, RN Lead Healthcare Quality Specialist 413-794-7690
    Lisa Nolan Executive Assistant to Chief Medical Officer & Chief Quality Officer 413-794-2527
    Nancy Remillard Administrative Coordinator 413-794-4285
    Laura Rioux
    Data Analyst
     413-794-5826
    Carlo Ronca Data Analyst 413-794-1349
    Doug Salvador, MD Chief Medical Officer & Chief Quality Officer 413-794-0177

    Infection Control

    Donna Cipriani, RN Infection Control Practitioner 413-794-8754
    Sherri Conway Quality Data Coordinator 413-794-3507
    Patricia Daviau, RN Infection Control Practitioner 413-794-5239
    Elise Lennon, RN Infection Control Practitioner 413-794-7728
    Michele Maryanski, RN Infection Control Practitioner 413-794-2675
    Mary Ellen Scales, RN Chief Infection Control Officer 413-794-4782
    Kristen Smith, RN
    Infection Control Practitioner 413-794-6828

    Performance Improvement Services

    Mary Beth Collins, RN Performance Improvement Coordinator 413-794-3658
    Shannon Dillard, RN Performance Improvement Coordinator 413-794-1025
    Karen Johnson, RN Director, Performance Improvement Services 413-794-3647
    Diane Tillman, RN
    Performance Improvement Coordinator 413-794-4256

    From the Desk of the Chief Quality Officer