Division of Healthcare Quality

Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

• Identifying and improving quality of care measures
• Coordinating quality and performance improvement activities, such as patient safety practices, infection control and prevention, and delivering high quality, population-based care.
• Documenting and reporting quality and safety results data.
• Conducting research into ways to improve Baystate quality of care and patient safety through the Institute for Healthcare Delivery and Population Science
• Applying research to support performance improvement methods, such as Computerized Physician Order Entry (CPOE), benchmarking databases, and safety reporting system.
• Tracking Baystate's accreditations, awards and ratings.

If you wish to contact the Division of Health Care Quality, please call 413-794-4285 for assistance.