Division of Health Care Quality Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by: Identifying and improving quality of care measures Coordinating quality and performance improvement activities, such as: Patient safety practices Infection control and prevention Delivering high quality, population-based care. Documenting and reporting quality and safety results data. Conducting research into ways to improve Baystate quality of care and patient safety through the Institute for Healthcare Delivery and Population Science Applying research to support performance improvement methods, such as: Computerized Physician Order Entry (CPOE) Benchmarking databases Safety reporting system. Tracking Baystate's accreditations, awards and ratings.
Contact Us HEALTHCARE QUALITY TITLE PHONE Johanna Bell, MHS, CPHQ Senior Director, Quality 413-794-4285 Jolene Blackburn Administrative Coordinator 413-794-4285 Nicole Brannock Data Analyst 413-794-1349 Lori Cohen Business Manager 413-794-5763 Alice Ehresman, RN Manager, Healthcare and Analytics 413-794-4254 Cheyenne Ferro Administrative Coordinator 413-794-3873 Patricia Humiston, RN Healthcare Quality Specialist 413-794-0194 Kirti Joshi, MD Medical Director, Patient Safety 413-794-4320 Jodi Kashouh, RN Healthcare Quality Specialist 413-794-3248 Rebecca Laramee, RN Healthcare Quality Specialist 413-794-1690 Kathy Mahoney, MD Associate Chief Medical Officer 413-794-0082 Jonathan McGeoghan Data Analyst 413-794-7653 Deborah Naglieri-Prescod, PhD Data Analyst 413-794-8832 Lisa Nolan Executive Assistant to Senior Vice President 413-794-2527 Laura Rioux Data Analyst 413-794-5826 Doug Salvador, MD Senior Vice President/Chief Quality Officer, BH/Chief Medical Officer, BMC 413-794-0177 Mihaela Stefan, MD Medical Director, Quality Assessment 413-794-8121 INFECTION CONTROL Donna Cipriani, RN Infection Control Practitioner 413-794-8754 Sherri Conway Data Analyst 413-794-3507 Morgan Gilmore, RN Infection Control Practitioner 413-794-7728 Michele Maryanski, RN Infection Control Practitioner 413-794-2675 Manju Mathew, RN Infection Control Practitioner 413-794-5239 Mary Ellen Scales, RN Senior Director, Infection Control/Chief Infection Control Officer 413-794-4782 Kristen Smith, RN Infection Control Practitioner 413-794-6828 PATIENT SAFETY Mary Beth Collins, RN Patient Safety Coordinator 413-794-3658 Shannon Dillard, RN Patient Safety Coordinator 413-794-1025 Karen Johnson, RN Senior Director, Patient Safety 413-794-3647 Amy Moore, RN Patient Safety Coordinator 413-794-5849 Diane Tillman, RN Patient Safety Coordinator 413-794-4256