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Division of Health Care Quality

Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

  • Identifying and improving quality of care measures
  • Coordinating quality and performance improvement activities, such as:
  • Patient safety practices
  • Infection control and prevention
  • Delivering high quality, population-based care.
  • Documenting and reporting quality and safety results data.
    • Applying research to support performance improvement methods, such as:
    • Computerized Physician Order Entry (CPOE)
    • Benchmarking databases
    • Safety reporting system.
    • Tracking Baystate's accreditations, awards and ratings.

    Contact Us

    Division of Healthcare Quality

    Lori Anderson Executive Assistant to Vice President, Medical Affairs 413-794-3873
    Stephanie Calcasola, RN Director, Quality & Medical Management 413-794-2531
    Lori Cohen Clinical Outcomes & Business Manager 413-794-5763
    Alice Ehresman, RN Lead Healthcare Quality Specialist 413-794-4254
    Patricia Humiston, RN Healthcare Quality Specialist (RRT) 413-794-0194
    Jodi Kashouh, RN Healthcare Quality Specialist (NSQIP and STAAR) 413-794-3248
    Sean Lavalley, RN Healthcare Quality Specialist 413-794-7599
    Rebecca Laramee, RN Healthcare Quality Specialist 413-794-1690
    Kathleen Mahoney, MD Medical Director 413-794-2153
    Jonathan McGeoghan
    Data Analyst
    Deborah Naglieri-Prescod, PhD Data Analyst
    Barbara Niemiec, RN Lead Healthcare Quality Specialist 413-794-7690
    Lisa Nolan Executive Assistant to Sr VP, Healthcare Quality and Population Health & Chief Quality Officer 413-794-2527
    Nancy Remillard Administrative Coordinator, to Director, Quality & Medical Management 413-794-4285
    Laura Rioux
    Data Analyst
    Carlo Ronca Data Analyst 413-794-1349
    Doug Salvador, MD Vice President, Medical Affairs 413-794-0177

    Center for Quality and Care Research

    Aubri Drake
     Clinical Research Admin Coord
    Sarah Goff, MD Research Scientist 413-794-6394
    Haley Guhn-Knight Clinical Research Assistant 413-7947892
    Tara Lagu, MD Research Scientist 413-794-7688
    Peter Lindenauer, MD Medical Director 413-794-5987
    Quinn Pack, MD Research Scientist 413-794-2205
    Penelope Pekow, PhD Senior Biostatistician Consultant 413-794-9863
    Aruna Priya Biostatistician 413-794-7720
    Meng-Shiou Shieh Biostatistician 413-794-7904
    Mihaela Stefan, MD Research Scientist 413-794-6395
    Lauren Williams Clinical Research Assistant 413-794-7601

    Infection Control

    Donna Cipriani, RN Infection Control Practitioner 413-794-8754
    Sherri Conway Quality Data Coordinator 413-794-3507
    Patricia Daviau, RN Infection Control Practitioner 413-794-5239
    Elise Lennon, RN Infection Control Practitioner 413-794-7728
    Michele Maryanski, RN Infection Control Practitioner 413-794-2675
    Mary Ellen Scales, RN Chief Infection Control Officer 413-794-4782
    Kristen Smith, RN
    Infection Control Practitioner 413-794-6828

    Performance Improvement Services

    Mary Beth Collins, RN Performance Improvement Coordinator 413-794-3658
    Shannon Dillard, RN Performance Improvement Coordinator 413-794-1025
    Karen Johnson, RN Director, Performance Improvement Services 413-794-3647
    Diane Tillman, RN
    Performance Improvement Coordinator 413-794-4256

    Process Improvement Services

    Tara Browne Executive Assistant to Vice President, Process Improvement 413-794-0272
    David Hansen Process Improvement Coordinator 413-794-3573

    From the Desk of the Chief Quality Officer