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Division of Health Care Quality

Baystate Health's Division of Healthcare Quality (DHQ) ensures that patients receive the highest quality and most efficient healthcare in the safest possible manner by:

  • Identifying and improving quality of care measures
  • Coordinating quality and performance improvement activities, such as:
  • Patient safety practices
  • Infection control and prevention
  • Delivering high quality, population-based care.
  • Documenting and reporting quality and safety results data.
    • Applying research to support performance improvement methods, such as:
    • Computerized Physician Order Entry (CPOE)
    • Benchmarking databases
    • Safety reporting system.
    • Tracking Baystate's accreditations, awards and ratings.

    Contact Us

    Division of Healthcare Quality

    Nicole Brannock Administrative Coordinator 413-794-4285
    Lori Cohen Clinical Outcomes & Business Manager 413-794-5763
    Alice Ehresman, RN Interim Senior Director, Quality 413-794-4254
    Cheyenne Ferro Administrative Coordinator 413-794-3873
    Patricia Humiston, RN Healthcare Quality Specialist 413-794-0194
    Kirti Joshi, MD Medical Director, Patient Safety 413-794-4320
    Jodi Kashouh, RN Healthcare Quality Specialist 413-794-3248
    Rebecca Laramee, RN Healthcare Quality Specialist 413-794-1690
    Kathy Mahoney, MD Associate Chief Medical Officer 413-794-3873
    Jonathan McGeoghan
    Data Analyst
    Deborah Naglieri-Prescod, PhD Data Analyst
    Barbara Niemiec, RN Lead Healthcare Quality Specialist 413-794-7690
    Lisa Nolan Executive Assistant to Senior Vice President 413-794-2527
    Laura Rioux
    Data Analyst
    Carlo Ronca Data Analyst 413-794-1349
    Doug Salvador, MD Senior Vice President 413-794-0177
    Mihaela Stefan, MD Medical Director, Quality Assessment 413-794-8121

    Infection Control

    Donna Cipriani, RN Infection Control Practitioner 413-794-8754
    Sherri Conway Quality Data Coordinator 413-794-3507
    Morgan Gilmore, RN Infection Control Practitioner 413-794-7728
    Michele Maryanski, RN Infection Control Practitioner 413-794-2675
    Mary Ellen Scales, RN Senior Director, Infection Control/Chief Infection Control Officer 413-794-3873
    Kristen Smith, RN
    Infection Control Practitioner 413-794-6828

    Performance Improvement Services

    Mary Beth Collins, RN Performance Improvement Coordinator 413-794-3658
    Shannon Dillard, RN Performance Improvement Coordinator 413-794-1025
    Karen Johnson, RN Senior Director, Patient Safety 413-794-3873
    Amy Moore, RN Healthcare Quality Specialist 413-794-5849
    Diane Tillman, RN
    Performance Improvement Coordinator 413-794-4256