Defining Quality Hospitals use several widely accepted definitions to describe healthcare quality. Credentials Quality hospitals are accredited by the Joint Commission (JC). JC accreditation is a nationwide symbol of quality. Baystate Health hospitals are accredited by the Joint Commission. Quality physicians are board certified in their specialties. Research and Education Research and education should be a priority of the hospital. Teaching hospitals tend to have better health outcomes. Baystate Health is the regional campus of the University of Massachusetts Medical School, and a respected research institution. Baystate Medical Center is a clinical site for nursing as well as many other healthcare professions in western Massachusetts. Patient Health Outcomes Quality hospitals have a positive record of patient health outcomes, such as, how often the hospital performs a given procedure. Higher volumes result in more favorable: Mortality rates Complication rates Average lengths of stay Patient Safety Patient Safety includes interventions put in place to reduce preventable mistakes: Computerized Physician Order Entry (CPOE) system to order medications, tests and procedures more effectively and accurately. ICU Staffing an intensive care unit staffed by intensivists, doctors and other caregivers with special training in critical care. Evidence Based Hospital Referral—a record of the most experience and best results performing procedures and surgeries or treating conditions. Medical literature shows the more experience the doctor or hospital has performing a given procedure, the better the results.
Links to Safety and Quality Websites Links to Quality and Safety Websites Agency for Healthcare Research and Quality Betsy Lehman Center for Patient Safety and Medical Error Reduction Board of Registration in Medicine (BORM) Centers for Medicare and Medicaid Services (CMS) Healthgrades Hospital Compare Institute for Healthcare Improvement (IHI) Institute for Safe Medication Practices Joint Commission (JC) Quality Check Journal on Quality & Patient Safety Article Massachusetts Coalition for the Prevention of Medical Errors Massachusetts Health and Human Services Massachusetts Health Quality Partners Massachusetts Hospital Association National Patient Safety Foundation (NPSF) National Quality Forum PatientCareLink The Leapfrog Group