Baystate Health Appoints Scott Lichtenberger, MD, as Chief Operating Officer

Springfield, MA – Baystate Health is pleased to announce the appointment of Scott Lichtenberger, MD, as its new Chief Operating Officer (COO), who began on July 14.

As COO, Dr. Lichtenberger will be responsible for overseeing health system operations across Baystate Health, with direct accountability for hospital operations, nursing leadership, quality, patient safety, and systemwide operational performance. He will partner closely with senior leaders to guide operational discipline, promote a strong culture of engagement, and ensure high-quality, financially sustainable care across the organization.

“We are excited to welcome Dr. Lichtenberger to Western Massachusetts and Baystate Health and will benefit from his exceptional and knowledgeable leadership within physician-led organizations,” said Peter D. Banko, President and CEO, Baystate Health. “He is a collaborator and operational leader, and these skills will help to accelerate us in becoming the preferred destination to work and practice, elevate clinical excellence, and advance a seamlessly accessible care model to grow and expand care for our community.”

Dr. Lichtenberger joins Baystate Health with more than 20 years of experience in healthcare leadership. Most recently, he served as a Principal in EY-Parthenon's healthcare practice, where he led enterprise-level integration and redesign initiatives for academic medical centers and large regional health systems. His work focused on developing scalable and sustainable operational models that improved care delivery, enhanced efficiency, and drove organizational growth.

Previously, Dr. Lichtenberger held senior leadership roles at Centura Health, including Chief Transformation Officer and President of the Physician Enterprise. There, he led efforts that resulted in very large EBITDA improvements through strategic enhancements in operational throughput, labor efficiency, supply chain, and revenue cycle.

He has also served as Partner at McKinsey & Company, leading its Healthcare Provider Operations group, and as Chief Strategy Officer at University of Colorado Health, where he directed enterprise strategy and marketing.

Dr. Lichtenberger earned his Doctor of Medicine from Indiana University School of Medicine and completed his residency in Internal Medicine at the University of Colorado School of Medicine, followed by a fellowship in Gastroenterology at Yale University. He also holds a Bachelor of Arts in Economics from Northwestern University.