Baystate Children's Hospital

759 Chestnut Street
4th Floor
Springfield, MA 01199

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  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
Visitors: 8 am to 8 pm daily
Baystate Children's Hospital
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Advanced Care Just for Kids

We understand what you already know: Kids need a special kind of health care.

Our facilities are specially designed to help children feel more comfortable. We use the latest newborn and pediatric medical technology. Our pediatricians are trained to understand how to diagnose, treat, and manage complex health conditions in kids.

We are a 107-bed and 57-bassinette hospital located within Baystate Medical Center. We provide a full range of primary and advanced pediatric care to babies, children, and teens.

Pediatric patient smiles as she places a stethoscope on a baystate children’s hospital provider’s heart.

The Region's Only Full-Service Children's Hospital

We are the only accredited full-service children’s hospital in western Massachusetts, and the region's only Pediatric Intensive Care and Neonatal Intensive Care Units. We provide a full range of primary and advanced pediatric care to babies, children, and teens.

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Find the information you need as a Baystate Children's Hospital patient or visitor.

About Baystate Children's Hospital

Entrances and Parking

We are currently allowing up to two parents or guardians in the hospital with our pediatric patients. This is to help keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy. 

We want to make sure you and your child are safe and supported during your stay with us. Learn about policies, rights, responsibilities and services for our patients and visitors.

Patient and Visitor Entrances

Our Daly and Wesson entrances are open from 8 am to 8 pm daily.

Our Chestnut Building entrance (the main entrance under the canopy) is open from 5 am to 7 pm daily.

Parking For Patients And Visitors
  •  Daly lobby: 8 am - 4:30pm Monday - Friday
  • Wesson lobby: 8 am - 4:30 pm Monday - Friday
Finding Your Way In Baystate Children's Hospital

If you have questions or need help finding your way in Baystate Medical Center, you can:

  • Ask someone wearing a Baystate Health badge
  • Follow photo-based directions using Baystate Health’s WayToGo direction tool (WayToGo is also available within the MyBaystate mobile app).
  • Use our campus map (PDF)
Our Dining Services

We offer three main dining options:

North Café

Location: Daly Building, second floor

Hours: 6 am - 6 pm, seven days a week

  • Breakfast: 6 am - 10:30 am
  • Lunch: 11 am - 4 pm
  • Dinner: 4 - 6 pm
Atwater's Café in The Marketplace

Atwater's Café in the Marketplace is a bistro-style café option.

Location: Daly Building lobby, third floor


  • Monday - Friday: 6 am - 3 am
  • Saturday and Sunday: 11 am - 3 am
Chestnut Café

Chestnut Café is a counter-service option.

Location: Chestnut Building, ground floor


  • Monday - Friday: 7:30 am - 2:30 pm
Gift Shops
Baystate Medical Center Online Gift Shop

You can order same-day, bedside delivery of gifts and flowers.

Shop Online

Marketplace Gift Shop

Location: Daly Building, third floor, near the main lobby


  • Monday - Saturday: 8 am - 8 pm
  • Sunday: 8 am - 6 pm
  • Phone: 413-794-4929
Wesson Gift Shop

Location: Wesson Women's Building, ground floor


  • Monday - Friday: 9 am - 8 pm
  • Saturday and Sunday: 9 am - 7 pm
  • Phone: 413-794-0213
Pharmacy Services

Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.


  • Monday - Friday: 8 am - 8 pm
  • Saturday and Sunday: 8 am - 6pm

Call our pharmacy at 413-794-4929.

Medical Education

About 50% of the local pediatricians in our area have trained with us. Learn about our Pediatrics Residency.

Visiting Hours & Policies

Visiting is allowed from 8 am to 8 pm daily.

Infection Control

Masking is encouraged (but not required) in patient rooms and patient care areas for visitors.

ALL visitors (also referred to as "care partners") must adhere to Baystate Health infection control practices that are in effect throughout our organization. All visitors must clean their hands before entering and leaving the patient’s room.

See Our Visitor Policy

Visiting Hours and Policies
facility dog Isa and her handler greeting kids

Support Baystate Children's Hospital

Make a donation to support pediatric care at Baystate Children's Hospital. Your donation helps us provide the resources, support, and care that our patients and their families need.
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Your Health Record, the Way You Want it

With MyBaystate, you can easily manage your health record and schedule appointments, message your providers, and refill prescriptions.
Pay My Bill
We offer multiple bill payment options and participate in most insurance programs in our area.
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Giving Back to Baystate Health

Your donation helps bring the best healthcare to our region. Consider a gift to advance care for patients, fuel innovation and drive research and technology in your own backyard.

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