Visiting During COVID-19
We are limiting hospital visitors to keep our patients, caregivers, and visitors safe.
If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, please do not visit the hospital. Instead, call for medical guidance. (In a life-threatening emergency, always call 9-1-1 or go to your closest ED.)
Find information about:
Find a Provider
Call 413-794-5412 to find a pediatric provider for your child.
About Baystate Children's Hospital
We are a 107-bed and 57-bassinette hospital located within Baystate Medical Center. We're the only accredited full-service children’s hospital in western Massachusetts.
We provide a full range of primary and advanced pediatric care to babies, children, and teens. Our services include:
Visiting Baystate Children's Hospital
We are currently allowing up to two parents or guardians in the hospital with our pediatric patients. This is to help keep our patients, caregivers, and visitors safe during the COVID-19 crisis. Learn more about our visitation policy.
We want to make sure you and your child are safe and supported during your stay with us. Learn about policies, rights, responsibilities and services for our patients and visitors.
Patient and Visitor Entrances
Our Daly and Wesson entrances are open from noon to 8 pm daily. Our Chestnut Building entrance (the main entrance under the canopy) is open for patients only from 5 am to 7 pm daily.
Parking for Patients and Visitors
- Daly lobby: 8 am - 4:30pm Monday - Friday
- Wesson lobby: 8 am - 4:30 pm Monday - Friday
Finding Your Way in Baystate Children's Hospital
Ask someone wearing a Baystate Health badge if you have any questions or need help finding anything on our campus. You can also download our mobile app, WayToGo, from the Apple App Store for Apple devices or from Google Play for Android devices. You may also access our campus map (PDF).
Our Dining Services
We offer three main dining options:
Location: Daly Building, second floor
Hours: 6 am - 6 pm, seven days a week
- Breakfast: 6 am - 10:30 am
- Lunch: 11 am - 4 pm
- Dinner: 4 - 6 pm
Atwater's Café in the Marketplace
Atwater's Café in the Marketplace is a bistro-style café option.
Location: Daly Building lobby, third floor
- Monday - Friday: 6 am - 3 am
- Saturday and Sunday: 11 am - 3 am
Chestnut Café is a counter-service option.
Location: Chestnut Building, ground floor
Hours: Monday - Friday: 7:30 am - 2:30 pm
We offer online shopping and two convenient locations for our gift shops.
Baystate Medical Center Online Gift Shop
You can order same-day, bedside delivery of gifts and flowers.
Marketplace Gift Shop
Location: Daly Building, third floor, near the main lobby
- Monday - Saturday: 8 am - 8 pm
- Sunday: 8 am - 6 pm
Wesson Gift Shop
Location: Wesson Women's Building, ground floor
- Monday - Friday: 9 am - 8 pm
- Saturday and Sunday: 9 am - 7 pm
Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.
- Monday - Friday: 8 am - 8 pm
- Saturday and Sunday: 8 am - 6pm
Call our pharmacy at 413-794-4929
Learn how to directly admit or transfer a pediatric patient to Baystate Children's Hospital.
About 50% of the local pediatricians in our area have trained with us. We offer two graduate medical education (GME) programs: our Pediatrics Residency and our Pediatric Endocrinology Fellowship.