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BH Connect Telehealth

Convenient, private, and secure

BH Connect 200x200

You don’t always need to go to a doctor’s office in urgent care situations. With the Baystate Health (BH) Connect app, you can have a real-time telehealth video visit with our primary care providers from the comfort of your home.

For urgent care situations – like when you have a cold, fever, rash, or infection, for example – you can use our telehealth app to see your doctor via video chat. See the FAQ below for more information about medical conditions our providers can address using BH Connect.

Download on Google Play or the App Store.

How it Works – 4 Easy Steps

If you’re considering visiting your doctor’s office or an urgent care site, try using BH Connect instead. Here’s how it works:

  1. Call your primary care office and request a video visit. The scheduling team will talk to you and decide if BH Connect will work for your situation.
  2. Confirm your appointment. Your primary care office will schedule your appointment and email you the time and link for your video visit.
  3. Register and sign in: Download the free Baystate Health Connect app on your mobile device or phone, or go to to register and sign in on your computer.
  4. Video chat. BH Connect works like FaceTime, Google Duo, or Skype. When your visit begins, you'll see both yourself and your provider on screen. Your provider will see the same.

Frequently Asked Questions

When should you use BH Connect?

  • I feel sick and cannot leave home.
  • My busy schedule is permitting me from making an in-office appointment.
  • My provider is not available for an in-office appointment but I would like to seek urgent care from an alternate Baystate Health provider who has availability.

What types of conditions are right for a BH Connect telehealth visit?

  • Cold, cough, sore throat, and flu
  • Fever, body aches, and chills (for adult patients 65 years and younger)
  • Bronchitis
  • Sinus infection (sinusitis)
  • Headache
  • Pink eye or itchy eyes
  • Painful urination
  • Skin rash/ mole check
  • Minor joint paints and sprains
  • Diarrhea/constipation/indigestion
  • Insect or tick bites
  • Shoulder and back strains
  • Seasonal allergies
  • STD/STI (sexually transmitted diseases and infections)
  • Vaginal infections

BH Connect can also be used for ordering lab work for work or school, and ordering screening for cholesterol or diabetes.

In an emergency, always call 911. 


What conditions are not right for BH Connect?

If you need emergency care, call 911. If you need X-rays, or if the care you need is for a child (under age 18), you’ll need to be seen in person.

What happens during a BH Connect telehealth visit?

During a telehealth video visit, you will:

  • Talk with your primary care provider (or an available Baystate Health primary care provider)
  • Have your provider review your medical history, answer your questions, diagnose your urgent care symptoms, and prescribe certain medications as needed

Do I have to meet with a Baystate Health provider in-person before I can schedule a BH Connect telehealth visit?

Yes. BH Connect telehealth visits are available only to patients who are currently seen by a Baystate Primary Care provider/practice. New patients outside of the Baystate Primary Care network cannot utilize BH Connect telehealth visits.

Who is eligible for a BH Connect telehealth visit?

Currently enrolled patients within the Baystate Primary Care network. At this time, BH Connect telehealth visits are not being offered to patients at Baystate Brightwood Health Center, Baystate High Street Health Center or Baystate Mason Square Health Center.

Do I need a referral for a BH Connect telehealth visit?

All BH Connect Telehealth visits will be scheduled through your Baystate Primary Care office. Patients will be recommended for a BH Connect telehealth visit based on their symptoms and conditions.

What technical requirements do I need to access BH Connect?

For the best experience using, we recommend you use the most updated versions of the leading web browsers such as Chrome, Firefox, Safari, and Internet Explorer.

What if I have a child over the age of 18 who is still on my health insurance?

Your child should create their own separate account and enroll as an adult.

How much do BH Connect visits cost?

This telehealth service our providers will be offering is a new service available to you when circumstances allow. For now, there will be no charge to you or your insurance plan while Baystate Health explores and further develops this new service.