BH Connect Telehealth
Telehealth and COVID-19
As part of our ongoing efforts to reduce the spread of COVID-19, Baystate Health is increasing its use of telehealth video visits for current Baystate Health patients. These visits allow you to stay in the safety and comfort of your home, while providing a real-time connection (similar to FaceTime or Skype) with your healthcare provider on a mobile device, phone or computer.
To register: Download the free Baystate Health Connect app on your mobile device or phone, or go to BaystateHealthConnect.org to register and sign in on your computer.
To schedule: You must call your Baystate Health provider’s office to schedule a telehealth video visit with BH Connect – appointments cannot be made online or via the app. You must be a current Baystate Health patient to use Baystate Health Connect.
See the FAQ below for more information about medical conditions our providers can address using BH Connect.
Download on Google Play or the App Store.
HOW TELEHEALTH WORKS – 4 EASY STEPS
Here’s how it works:
1. Call your Baystate Health primary care office or provider to review your symptoms and request a video visit. The scheduling team will talk to you and decide if BH Connect will work for your situation.
2. Confirm your appointment. Your primary care office or provider will schedule your appointment and email you the time and link for your video visit.
3. Register and sign in: Download the free Baystate Health Connect app on your mobile device or phone, or go to BaystateHealthConnect.Org to register and sign in on your computer. When registering, please:
Frequently Asked Questions
- I have a fever, cough, shortness of breath or concern for exposure of COVID-19.
- I feel sick and cannot leave home.
- My busy schedule is permitting me from making an in-office appointment.
- My provider is not available for an in-office appointment but I would like to seek urgent care from an alternate Baystate Health provider who has availability.
- Cold, cough, sore throat, and flu
- Fever, body aches, and chills (for adult patients 65 years and younger)
- Sinus infection (sinusitis)
- Pink eye or itchy eyes
- Painful urination
- Skin rash/ mole check
- Minor joint paints and sprains
- Insect or tick bites
- Shoulder and back strains
- Seasonal allergies
- STD/STI (sexually transmitted diseases and infections)
- Vaginal infections
BH Connect can also be used for ordering lab work for work or school, and ordering screening for cholesterol or diabetes.
In an emergency, always call 911.
If you need emergency care, call 911. If you need X-rays, you’ll need to be seen in person.
During a telehealth video visit, you will:
- Talk with your primary care provider (or an available Baystate Health primary care provider)
- Have your provider review your medical history, answer your questions, diagnose your urgent care symptoms, and prescribe certain medications as needed
Yes. BH Connect telehealth visits are available only to patients who are currently seen by a Baystate Primary Care provider/practice. New patients outside of the Baystate Primary Care network cannot utilize BH Connect telehealth visits.
Currently enrolled patients within the Baystate Primary Care network. At this time, BH Connect telehealth visits are not being offered to patients at Baystate Brightwood Health Center, Baystate High Street Health Center or Baystate Mason Square Health Center.
All BH Connect telehealth visits will be scheduled through your Baystate Primary Care office or other practice. Patients will be recommended for a BH Connect telehealth visit based on their symptoms and conditions.
For the best experience using BaystateHealthConnect.org, we recommend you use the most updated versions of the leading web browsers such as Chrome, Firefox, Safari, and Internet Explorer.
Your child should create their own separate account and enroll as an adult.
A co-pay may be applied depending on insurance coverage and appointment type.