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Pain Management Center

A Service of Baystate Medical Center

Office Hours: 

3400B Main Street, Springfield:  

  • Monday - Friday: 7:30 am - 4:30 pm  Directions

Baystate Franklin Medical Center (First Floor of BFMC):

  • Coordinator available by phone on Tuesdays, Thursdays, & Fridays, 7:30 am – 4 pm
  • RN Evaluations on Tuesdays, 9:00 AM – 1:00 PM
  • Pain Clinic with Physician on selected Thursdays, 7:30 am – 3:30 pm
  • Directions

About Our Practices: 

The Baystate Pain Management Centers are the only comprehensive, interdisciplinary centers for the care and treatment of patients with persistent pain in western Massachusetts.

We provide treatment for chronic and acute pain using the latest methods of pain relief as well as comprehensive palliative care for patients with cancer or intractable pain.

Our Services:

  • Nerve blocks: injections with local anesthetics, steroids, narcotics
    and neurolytics
  • Cryoanalgesia: freezing of nerve fibers
  • Radiofrequency therapy: heating of nerve fibers
  • Bier Block: intravenous regional block
  • Transcutaneous Electric Nerve Stimulation (TENS)
  • Neuromuscular Stimulator (NMS)
  • Spinal column stimulators (SCS)
  • Behavioral Medicine
  • Physical Therapy
  • Acupuncture
  • Medical Management
  • Other modalities

Indications for Pain Management:

  • Back and neck pain
  • Pain from nerve injuries
  • Herpes Zoster (Shingles)
  • Cancer pain
  • "Spinal" headaches
  • Headaches and facial pain
  • Surgical incision pain
  • Pain following amputations and injuries
  • Arthritis pain
  • Pain from soft tissue injuries
  • Neuropathic pain
  • Complex regional pain syndrome (CRPS)
  • Reflex sympathetic dystrophy (RSD)


Acupuncture is one of the main forms of treatment in traditional oriental medicine. It involves the use of sharp, thin needles that are inserted in the body at very specific points. This process is believed to adjust and alter the body's energy flow into healthier patterns, and is used to treat a wide variety of illnesses and health conditions.

Your practitioner will arrive at a treatment plan based on a careful medical history and examination.

  • Meet Our Team

Frequently Asked Questions

How many treatments will I need?

How does oriental medicine work?

Are there any side effects to the treatment?

What problems are helped by oriental medicine?

What is an acupuncture treatment like?

How many treatments will I need?

The number of treatments needed depends on the age, environment and general health of the patient and the nature of the problem.

Many problems take between 5 and 20 treatments.  The effects of treatment are generally long-lasting.

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How does oriental medicine work?

Oriental medicine is known to influence the functioning of the internal organs, bringing them into a balanced set of relationships.

It stimulates the autonomic nervous system which regulates the flow of bodily energy to each organ. Oriental medicine also attempts to establish a balance on subtle energetic "root" levels to address the needs of the whole individual and establish wellness.

Recent modern evidence suggests more specific physiological actions, including the regulation of blood pressure, the production of red and white blood cells and the section of endorphines by the brain.

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Are there any side effects to the treatment?

Usually not.   As energy is redirected in the body, internal chemical and hormones are stimulated and healing begins to take place.  Occasionally the original symptoms worsen for a few days, or other general changes in appetite, sleep, bowel or urination patterns, or emotional state may be triggered.  These should not cause concern, as they are simply indications that the acupuncture is starting to work.

It is quite common with the first one or two treatments to have a sensation of deep relaxation or even mild disorientation immediately following the treatment.  These pass within a short time, and never require anything more than a bit of rest to overcome.

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What problems are helped by oriental medicine?

Oriental medicine is best known for the treatment of pain but other conditions effectively treated by acupuncture include:

  • Respiratory - colds and flu, asthma, smoking etc.
  • Digestive - constipation, diarrhea etc.
  • Neurological - Headache and migraines, Bell's Palsy etc.
  • Genitourinary, Gynecological - Menstrual Pain, Vaginal Urinary Tract Infections etc.
  • Cardiovascular - Angina, Poor circulation, high blood pressure etc.
  • Eye, Ear, Nose & Throat - Allergies, eye pain, dizziness etc.
  • Musculoskeletal - Arthritis, back pain, TMJ etc.
  • Substance Abuse Withdrawal -  Cigarettes, Alcohol etc.
  • Stress-related - Anxiety, Depression, Stress etc.

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What is an acupuncture treatment like?

In your treatment, pre-sterilized hair-thin stainless steel needles are used to stimulate specific points on the body that are known to be effective in treating your condition.  Treatments generally last an hour.  Most patients find acupuncture treatments deeply relaxing.

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Patient Information

Patient Instructions:

Once you have been scheduled for an appointment:

  • Bring all radiological test results with you for the first visit (i.e. films, MRI's, CT scans)
  • Bring a current list of all the medications you are taking
  • Complete the Initial Assessment form (grey questionnaire) that will be mailed to you a week prior to your appointment
  • A nurse will call you at home, to answer any questions, confirm that you received the form, and remind you to bring your medications with you or provide a detailed list of all medications that you are currently taking
  • The standard waiting time is generally 2-4 weeks, although in some instances you may be able to be scheduled within a shorter period of time.


We participate in most insurance programs offered in our area, including Medicare, Medicaid, Health New England, HealthNet, Tufts, HMO Blue, the Aetna Plans, the City of Springfield Plans, Mass Mutual Preferred Plus, Blue Shield and Workman's Compensation. If you have any questions about whether your specific health plan covers our services, please call the toll-free number on the back of your insurance member ID card. Baystate Pain Management Center's charges have two components:

  • Facility charge: this covers charges for your visit and any procedure
  • Provider charge: this covers the fee for the provider which is billed by Springfield Anesthesia Services, Inc.

Should your plan require a co-payment please be prepared to pay for this at the time of your visit.

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