Palliative Care Request Services Our intake line is available 7 days a week at 413-794-6411. Palliative care is a specialized program that focuses on making patients comfortable during a chronic and complex illness. It provides an added layer of support for relief of pain, symptoms, and stress for patients and their families. Care is provided by a team of specialists from Baystate Home Health who works with a patient’s doctors to develop the best plan of care. Palliative care is appropriate for patients of all ages and at any stage in a serious illness. Palliative care can be provided while receiving curative or aggressive treatments or therapies. Palliative care is a non-hospice service. Patients do not have to meet hospice criteria in order to be eligible for services. Who can benefit from palliative care? Patients of any age, including children, with debilitating chronic diseases or life-threatening illnesses, at any stage of diagnosis. Patients with life-limiting illnesses experiencing unresolved symptoms such as pain or shortness of breath. Patients who have frequent hospital or emergency room visits to manage shortness of breath, swelling, confusion, or other complex symptoms. Patients seeking aggressive treatments, to alleviate the side effects and help them better tolerate ongoing treatments. Chronically ill patients and their families who are not yet ready to accept hospice care.