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List of Insurances Accepted by Baystate Health

Baystate Health hospitals and physician practice sites accept health plans offered by the following insurance companies. Click on the appropriate link below to learn more about a specific company or plan.

Please note that Baystate Health does not necessarily accept all products at all locations. If you have a question about whether your specific health plan is accepted, please call Patient Billing at 413-794-999.

Blue Cross / Blue Shield of Massachusetts
Celticare Ambetter
Children's Medical Security Plan
CIGNA of Massachusetts
Commonwealth Care Alliance
Connecticare of Massachusetts
Consolidated Health Plan
Coventry / First Health
Fallon Health Plan
Harvard Pilgrim Health Care
Health New England
HealthNet Federal Services (Tricare)
HMC / Northeast Health Care Alliance
Multiplan / PHCS
NHP (specialty care only)
Tufts Network Health (specialty care only)
Northeast Direct
Serenity Care
Tufts Health Plan
Unicare State Indemnity Plan
United HealthCare
US Family Health Plan


We participate in most insurance programs offered in our area. You can find a complete list of insurance plans accepted at the top of this page.

Information about your insurance coverage was taken when you were admitted. In order to submit an insurance claim for you, we need proof of your insurance identification card or claim form from your insurance company. If you did not present this information when you were admitted, please have a friend or family member bring it to the Access Services Department when they visit you. Please remember that insurance plans do not necessarily cover the entire hospital bill. We understand that insurance coverage can be complicated, so if you need any assistance, please call our Financial Counselors.

Physicians' Fees

If you receive services in the hospital from your primary care physician or from other specialists such as anesthesiologists, surgeons, or consultants, you will be billed separately by them. If you have any question about these bills, please contact the physician's office directly. For BMP Physician services, contact the Customer Service Department of the Physician Billing Office at 413-794-5700 or toll free at 800-436-6865.

Deductibles and Co-Payments

Most insurance policies today include provisions for out-of-pocket deductibles and co-payments. You will be notified about any amounts not covered by your insurance that you are responsible to pay. Payments may be made by cash, personal check, VISA, MasterCard, or Discover Card when you are discharged.