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Baystate Mason Square Neighborhood Health Center

11 Wilbraham Rd Mason Square Neighborhood Health Center

Office Information

11 Wilbraham Road
Springfield, MA 01109
Office Phone: 413-794-3710
Fax: 413-794-9595

Office Hours

Monday-Friday: 8 a.m.-5 p.m.
*Open until 8 p.m. on select days (call us to learn more)

Our Services

If you have a general health concern, we are ready to see you and help you address it. Our team, which can often see you for same-day appointments, includes more than 50 doctors, nurse practitioners, physician assistants, nurse-midwives and other health care professionals. No matter your age, you can benefit from our expert, compassionate primary care, which includes:

  • Chronic disease management
  • Disease prevention
  • Education on health conditions
  • Health maintenance
  • Medication-assisted treatment for substance-use disorder (addiction)
  • Sick visits

Our center also offers a variety of specialty services for our primary care patients, including:

  • Behavioral health
  • Infectious disease
  • Lab work, which can include blood tests, urine tests and more
  • Midwifery (care for women before, during, and after pregnancy)
  • Nephrology (kidney care)
  • Optometry (eye care)
  • Sleep and pulmonary (lung) medicine
  • STD (sexually transmitted disease/ infection) screening and treatment clinic: Patients are welcome to drop in Monday - Thursday from 8 am – 4 pm  and Fridays from 8 am - 12 pm. Patients can also go to Brightwood Health Center on Tuesdays from 5-7 pm. We also offer PrEP Pre Exposure Prophylaxis treatment for HIV prevention.

Understanding You and Your Specific Needs

As a Patient-Centered Medical Home, we provide care that involves understanding you as a person. We take your unique needs, culture, values and preferences into account. We do this through a team approach in which a variety of healthcare professionals work together with your primary care provider. We bring our expertise together in order to help you — regardless of your situation.

We also take care of your specific needs by paying close attention to any chronic conditions you have.. We help ensure that you’re managing or treating the condition the best way you can.

Helping You Stay Well

We also keep you up to date with anything needed to prevent illness, like shots or health screening tests...

For example, this might involve us calling and letting you know that you’re due for a routine colorectal cancer screening (colonoscopy), or letting someone with diabetes know that it’s time for them to schedule an annual eye exam.

Specialty Care

Your condition may call for you to see a specialist. Thankfully, we’re connected with a large network of specialists we can refer you to. If we connect you with a Baystate Health specialist, they will automatically have access to all of your medical records——resulting in a seamless office visit.

Community Programs

We participate in community programs to make sure we’re meeting the needs of you and the community. For example, we work with Greater Springfield Senior Services, caring for people 65 and older who don’t have health insurance. We also work with Springfield Healthy Homes to help care for people who experience health issues related to their home.

Our Healthcare Environment

We are committed to improving your life, as well as those in your community, by providing quality healthcare in an environment that values:

  • Teamwork
  • Innovation
  • Cultural and language diversity
  • Educational excellence
  • Respect
    As a result, we’re able to establish meaningful relationships with our patients. These relationships help us build trust, which results in better care.

Residents: A Vital Part of Your Care

Staying up to date with the latest treatments is vital to providing you with the best possible care. One way we do this is by always having residents (licensed doctors who have recently graduated from medical school) on our team. Adding residents to our team also means we have even more doctors on hand, helping you get care when you need it most.

Frequently Asked Questions

How do I schedule an appointment?

Call 413-794-3710

What happens if my provider is not available?

We will try to book you to a member of the provider's team. Same-day sick visits may be with any provider at the center.

Who are the members of my healthcare team?

Your healthcare team members are a primary care provider, often shortened to PCP (who may be a doctor or nurse practitioner/physician’s assistant teamed with a doctor), a nurse, a medical assistant, and a patient service representative. We try to keep our team members consistent, but note we often have to have these roles covered by members of other teams.

Will my healthcare team know if I go to the emergency room or hospital?

We know immediately if you go to a Baystate hospital. Otherwise we find out one to three days later.

How does my care team communicate with others who are involved in my care?

We communicate with Baystate providers directly through our electronic medical record (EMR). Otherwise, you will need to provide us with provider names, fax and phone numbers.

How can I communicate with my healthcare team?

We encourage you to communicate through the patient portal. If you haven’t joined the portal yet, please ask a member of your care team to help get you started. If is the portal is not available to you, you can call and ask for a message to go to your provider's team.

Is it hard to park at Mason Square?

At times, our lot is full, but we have parking across the street.

What if I’m late to my appointment?

We understand travel and planning can be difficult, and we can allow for some lateness. If a provider is busy, you may be asked to wait until the patients who were able to get here on time are seen.

What if I need to reschedule my appointment?

Call 413-794-3710 to rebook.

What happens if I miss a scheduled appointment?

This is a loss for us, because it means we miss the opportunity to see you. We also miss the chance to see another patient who could have been seen instead. Because of this, we ask everyone to call and cancel their appointmenteven if it’s that day. If you’re unable to call and you miss the visit, please call when you can so we can schedule another appointment for you. We never dismiss patients for a missed appointment. If there were important issues that should have been addressed at the appointment, the provider or nurse will call to check in with you.

Am I allowed to bring someone to my appointment if I want to?

Yes, with your permission. We ask that the other party not be disruptive and not discuss their own health issues.

What if I have a form I need completed?

Drop the form at our desk, but please fill in the patient part first. Our policy is to have the form completed within 10 business days. If you need a form sooner than that, we will assess your need and our ability to meet your need on a case-by-case basis. We cannot promise it will be done sooner, but we will do our best based on the situation.

What is the policy for cellphone use in the health center?

If you are in the waiting room or other public space, we ask for the comfort of others that you move outside or away from others to make or take your call. It is okay to use your phone while you’re waiting in the exam room, but please do not use your phone during the visit. Please listen to music using headphones and only while you are waiting.

What do I do if there is a problem with my insurance at the time of my visit?

Alert the team so we can help. We will see you for a scheduled appointment regardless and help you work out the problem afterward.