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Baystate Family Advocacy Center

Office Information

300 Carew Street
Suite 2
Springfield, MA 01104
Office Phone: 413-794-9816
Fax: 413-794-4945

Office Hours

Monday 8 am – 6 pm

Tuesday 8 am – 6 pm

Wednesday 8 am – 6 pm

Thursday 8 am – 6 pm

Friday 8 am – 6 pm

About the Baystate Family Advocacy Center

The Baystate Family Advocacy Center (BFAC) of Baystate Health is a nationally accredited Children Advocacy Center (CAC) serving the children, families and communities of Western Massachusetts affected by child abuse, domestic violence and/or homicide.

The BFAC coordinates services with our community partners to provide culturally sensitive, comprehensive assessment of treatment needs, advocacy, therapy, and coordination of services for children and families after a forensic interview, a child abuse medical assessment, or a call on the intake hotline.

Our Services

  • BFAC Case Management: Our team provides supportive services to the families of children who are being interviewed or medically examined for possible child abuse. We also offer case management services.
  • Medical Services: Our team assesses the wellness of the child, evaluates any evidence of abuse, and identifies the medical and mental health needs of the child. They also guide the child and family towards healing.
  • BFAC Mental Health Services: Our team provides trauma and grief-focused therapeutic services to children and youth ages 0-24, non-offending caretakers, and their families.
  • Training: We provide education and training to area schools, businesses, organizations, and medical staff regarding childhood trauma, sexual abuse prevention, toxic stress, traumatic grief, vicarious trauma, and issues related to violence.

Our Programs

  • Building Resiliency in Young Children (BRYC) Program: The BRYC program supports families of children (from birth to age 5) who have experienced stressful, scary, or traumatic life event that may be impacting their social/emotional development. It also provides training for professionals working with these children and families.
  • Homicide Bereavement Program: We offer support for adults and families impacted by homicide and vehicular homicide.
  • One Mission Program: This program offers mental health services for youth and their families who are high-risk or victims of human trafficking.
  • Suicide Bereavement Program: We support children and young people ages 0 to 24 in need of mental health support after losing a loved one to suicide.

Learn more

Learn more information about our services, programs, training opportunities, and funding.