Contacts and FAQs

Medical Staff Office Contact Information

280 Chestnut Street, 5th Floor
Springfield, MA 01199
Main Phone Number: (413) 794-4281
Fax: (413) 794-0306
Email: Medical.StaffOffice@baystatehealth.org

For Questions on:

Initial Applications (413) 794-7923
Reappointments (413) 794-9198
Lead Credentialing Contact (413) 794-5589
Expirables (413) 794-1350
Dues (413) 794-3489
OPPE/FPPE (413) 794-3489
Find A Provider (413) 794-1916

Manager of Medical Staff Office:

Barbara E. Prats, CPMSM, CPCS (413) 794-1626
Manager, BH CVO
Notary Public

Frequently Asked Questions

Address Changes: MSO, 413-794-1916, email: FindAProvider@baystatehealth.org, form: MSO Change of Address Document
AppCentral Questions/Problems: MSO, 413-794-5589, email: Medical.StaffOffice@baystatehealth.org
BLS, ACLS, PALS Training: AHA Training, 413-794-1873, email: mailto:baystateaha@baystatehealth.org, website: http://www.baystateha.org
CAQH Questions/Insurance Enrollment for Providers: Provider Enrollment, 413-794-3909, email: BMP.ProviderEnrollment@baystatehealth.org
CIS Access: Service Desk, 413-794-3000, email: servicedesk@baystatehealth.org
CME: Continuing Education: 413-794-8658, website: Continuing Education and CME Information
Case Log Requests: Healthcare Quality, 413-794-3647, website: Healthcare Quality
Contact the MSO: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org
Continuing Education: Continuing Education, 413-794-8658, email: BaystateCIPE@baystatehealth.org, website: Continuing Education and CME Information
DEA (Federal) Certif: DEA, 800-882-9539, website: DEA Renewal Application
Fellows/Residents Information: Academic Affairs, 413-794-3489, email: Martha.Anderson@baystatehealth.org
FPPE/OPPE Information: MSO, 413-794-3489, email: Medical.StaffOffice@baystatehealth.org
Find a Provider: MSO, 413-794-1916, website: Find a Provider, email: FindAProvider@baystatehealth.org
Flu Shot Information: MSO (community providers), 413-794-3489, email: Medical.StaffOffice@baystatehealth.org, Employee Health (employees), 413-794-3726
Insurance Requests: (factsheets and/or claims history requests): Risk Management, 413-794-3326, email: ClaimsHistReq@baystatehealth.org
MA Controlled Substance Information: DPH, 617-973-0940, email: mcsr@massmail.state.ma.us, website: https://www.mass.gov/orgs/massachusetts-controlled-substances-registration, MSO, 413-794-1350, MCSR in Process Attestation Form
MA License Renewal Application: MSO, 413-794-1350, website: https://medboard-online.med.state.ma.us/olr/public/
Orientation (Mandatory): MSO, 413-794-4281, Mandatory Medical Staff Orientation Instructions
Physician Recruitment: Physician and Advanced Practitioner Recruitment, 413-794-2325, email: Joshua.Novak@baystatehealth.org
Privileges Information: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org, Contact Us
Residents Information: Academic Affairs, 413-794-8490, email: Martha.Anderson@baystatehealth.org
Resignation Information: MSO, 413-794-4281, MSO Resignation form
Security & Badges: Security, 413-794-5527
Status of an Application: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org
Training (BLS, ACLS, PALS): AHA Training, 413-794-1873, website: http://www.baystateaha.org, email: baystateaha@baystatehealth.org
Verification of Provider Hospital Affiliation: MSO, 413-794-3489, website: MSO, form: Baystate Health Online Verification Process
Verification of Provider Work History or Employment: Please call 413-794-4747