Important Contacts

Medical Staff Office Contact Information

280 Chestnut Street, 5th Floor
Springfield, MA 01199
Phone: 413-794-4281
Email: Medical.StaffOffice@baystatehealth.org

For Questions About:

• Initial Applications: 413-794-7923
• Reappointments: 413-794-9198
• Lead Credentialing Contact: 413-794-5589
• Expirables: 413-794-1350
• Dues: 413-794-3489
• OPPE/FPPE: 413-794-3489
• Find A Provider: 413-794-1916

Manager of Medical Staff Office

Barbara E. Prats, CPMSM, CPCS 413-794-1626
Manager, BH CVO
Notary Public

Who to Contact for:

• Address Changes:  MSO, 413-794-1916, email: FindAProvider@baystatehealth.org, form:  MSO Change of Address Document
• AppCentral Questions/Problems:  MSO, 413-794-5589, email:  Medical.StaffOffice@baystatehealth.org
• BLS, ACLS, PALS Training: AHA Training, 413-794-1873, email:  mailto:baystateaha@baystatehealth.org, website: http://www.baystateha.org
• CAQH Questions/Insurance Enrollment for Providers: Provider Enrollment, 413-794-3909, email: BMP.ProviderEnrollment@baystatehealth.org
• CIS Access: Service Desk, 413-794-3000, email: servicedesk@baystatehealth.org
• CME: Continuing Education: 413-794-8658, website: Continuing Education and CME Information
• Case Log Requests: Healthcare Quality, 413-794-3647, website:  Healthcare Quality
• Contact the MSO: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org
• Continuing Education: Continuing Education, 413-794-8658, email: BaystateCIPE@baystatehealth.org, website: Continuing Education and CME Information
• DEA (Federal) Certif: DEA, 800-882-9539, website: DEA Renewal Application
• Fellows/Residents Information:  Academic Affairs, 413-794-3489, email: Martha.Anderson@baystatehealth.org
• FPPE/OPPE Information: MSO, 413-794-3489, email:  Medical.StaffOffice@baystatehealth.org
• Find a Provider: MSO, 413-794-1916, website: Find a Provider, email: FindAProvider@baystatehealth.org
• Flu Shot Information: MSO (community providers), 413-794-3489, email: Medical.StaffOffice@baystatehealth.org, Employee Health (employees), 413-794-3726
• Insurance Requests: (factsheets and/or claims history requests): Risk Management, 413-794-3326, email: ClaimsHistReq@baystatehealth.org
• MA Controlled Substance Information: DPH, 617-973-0940, email: mcsr@massmail.state.ma.us, website: https://www.mass.gov/orgs/massachusetts-controlled-substances-registration, MSO, 413-794-1350, MCSR in Process Attestation Form
• MA License Renewal Application: MSO, 413-794-1350, website: https://medboard-online.med.state.ma.us/olr/public/
• Orientation (Mandatory): MSO, 413-794-4281, Mandatory Medical Staff Orientation Instructions
• Physician Recruitment: Physician and Advanced Practitioner Recruitment, 413-794-2325, email: Joshua.Novak@baystatehealth.org
• Privileges Information: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org, Contact Us
• Residents Information: Academic Affairs, 413-794-8490, email: Martha.Anderson@baystatehealth.org
• Resignation Information: MSO, 413-794-4281, MSO Resignation form
• Security & Badges: Security, 413-794-5527
• Status of an Application: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org
• Training (BLS, ACLS, PALS): AHA Training, 413-794-1873, website: http://www.baystateaha.org, email: baystateaha@baystatehealth.org
• Verification of Provider Hospital Affiliation: MSO, 413-794-3489, website: MSO, form: Baystate Health Online Verification Process
• Verification of Provider Work History or Employment: Please call 413-794-4747