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Mercy Medical Center Announces Integration with Baystate Health

Baystate Health and Trinity Health of New England have signed a Definitive Agreement to fully transition Mercy Medical Center, its joint venture affiliates and medical group entities in Massachusetts to Baystate Health, subject to regulatory approvals.

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Important Medical Staff Contacts

Contact Information

Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS, CPHQ
Senior Director, BH CVO
413-795-7817

Central Verification Office/MSO

Topic Main #
413-794-4281
Email
Address Changes Option 4 FindAProvider@baystatehealth.org
App Central questions, problems, Case Log Requests Option 1 MSOVerif@baystatehealth.org
Dues Option 3
Find a Provider   FindAProvider@baystatehealth.org
FPPE/OPPE Information Option 3
Initial Applications Option 1 MSOVerif@baystatehealth.org
Medical License Renewal/Application (Physician, CNP, PA, CNM, etc.) Option 4 MSOExpirables@baystatehealth.org
Privileges Questions   Option 1    
Reappointment Applications   Option 2    
Resignation Information     Medical.Staffoffice@baystatehealth.org 
Status of an Onboarding Physician or Advance Practice Provider   Option 1  MSOVerif@baystatehealth.org  
Verification of Provider Affiliation with BHS   Option 3   Medical.StaffOffice@baystatehealth.org 
Verification of Provider Work History   413-794-4747  HRAnswers@baystatehealth.org  

Health/Vaccination Information

Topic Contact # Email
COVID/Flu shot (employees) 413-794-3254 EHSCOVID19@BaystateHealth.org 
COVID/Flu shot (community) 413-794-4281, option 3 Medical.StaffOffice@baystatehealth.org

License Renewals and AHA Training

Topic Contact # Email  URL/Form/Document

ACLS, BLS, PALS Training

413-322-4244 baystateaha@baystatehealth.org AHA courses 
Federal DEA Renewal 800-882-9539 DEA.Registration.Help@dea.gov DEA website
MA Controlled Substance Renewal 617-624-6000 MCSR@massmail.state.ma.us Registration website 
Medical License Renewal
(Physician, CNP, PA, CNM, etc.)
617-624-6000 dph.elicensing_support@mass.gov Registration website

Other

Topic Contact # 
Email  URL/Form/Document
CAQH Information                 413-794-3909  BMP.ProviderEnrollment@baystatehealth.org  
CIS Access 413-794-0000, option 1                 Servicedesk@baystatehealth.org   
Claims History Requests  413-794-3326                 Claimshistreq@baystatehealth.org   
CME (Continuing Education)   BaystateCIPE@baystatehealth.org  CME Website
Fellows/Residents Info  413-794-1590                   GME Info 
Physician recruitment  413-794-2325     

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