Contacts and FAQs Medical Staff Office Contact Information 280 Chestnut Street, 5th Floor Springfield, MA 01199 Main Phone Number: (413) 794-4281 Fax: (413) 794-0306 Email: Medical.StaffOffice@baystatehealth.org For Questions on: Initial Applications (413) 794-7923 Reappointments (413) 794-9198 Lead Credentialing Contact (413) 794-5589 Expirables (413) 794-1350 Dues (413) 794-3489 OPPE/FPPE (413) 794-3489 Find A Provider (413) 794-1916 Manager of Medical Staff Office: Barbara E. Prats, CPMSM, CPCS (413) 794-1626 Manager, BH CVO Notary Public Frequently Asked Questions Address Changes: MSO, 413-794-1916, email: FindAProvider@baystatehealth.org, form: MSO Change of Address Document AppCentral Questions/Problems: MSO, 413-794-5589, email: Medical.StaffOffice@baystatehealth.org BLS, ACLS, PALS Training: AHA Training, 413-794-1873, email: mailto:baystateaha@baystatehealth.org, website: http://www.baystateha.org CAQH Questions/Insurance Enrollment for Providers: Provider Enrollment, 413-794-3909, email: BMP.ProviderEnrollment@baystatehealth.org CIS Access: Service Desk, 413-794-3000, email: servicedesk@baystatehealth.org CME: Continuing Education: 413-794-8658, website: Continuing Education and CME Information Case Log Requests: Healthcare Quality, 413-794-3647, website: Healthcare Quality Contact the MSO: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org Continuing Education: Continuing Education, 413-794-8658, email: BaystateCIPE@baystatehealth.org, website: Continuing Education and CME Information DEA (Federal) Certif: DEA, 800-882-9539, website: DEA Renewal Application Fellows/Residents Information: Academic Affairs, 413-794-3489, email: Martha.Anderson@baystatehealth.org FPPE/OPPE Information: MSO, 413-794-3489, email: Medical.StaffOffice@baystatehealth.org Find a Provider: MSO, 413-794-1916, website: Find a Provider, email: FindAProvider@baystatehealth.org Flu Shot Information: MSO (community providers), 413-794-3489, email: Medical.StaffOffice@baystatehealth.org, Employee Health (employees), 413-794-3726 Insurance Requests: (factsheets and/or claims history requests): Risk Management, 413-794-3326, email: ClaimsHistReq@baystatehealth.org MA Controlled Substance Information: DPH, 617-973-0940, email: mcsr@massmail.state.ma.us, website: https://www.mass.gov/orgs/massachusetts-controlled-substances-registration, MSO, 413-794-1350, MCSR in Process Attestation Form MA License Renewal Application: MSO, 413-794-1350, website: https://medboard-online.med.state.ma.us/olr/public/ Orientation (Mandatory): MSO, 413-794-4281, Mandatory Medical Staff Orientation Instructions Physician Recruitment: Physician and Advanced Practitioner Recruitment, 413-794-2325, email: Joshua.Novak@baystatehealth.org Privileges Information: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org, Contact Us Residents Information: Academic Affairs, 413-794-8490, email: Martha.Anderson@baystatehealth.org Resignation Information: MSO, 413-794-4281, MSO Resignation form Security & Badges: Security, 413-794-5527 Status of an Application: MSO, 413-794-4281, email: Medical.StaffOffice@baystatehealth.org Training (BLS, ACLS, PALS): AHA Training, 413-794-1873, website: http://www.baystateaha.org, email: baystateaha@baystatehealth.org Verification of Provider Hospital Affiliation: MSO, 413-794-3489, website: MSO, form: Baystate Health Online Verification Process Verification of Provider Work History or Employment: Please call 413-794-4747